Gmail Error gmail-not-receiving: Not Receiving Emails
This error typically occurs when gmail storage full across all google services (15gb limit). Below you'll find 5 proven fixes to resolve it.
What Causes Gmail Error gmail-not-receiving?
Gmail error gmail-not-receiving (Not Receiving Emails) can be triggered by several issues:
- Gmail storage full across all Google services (15GB limit)
- Email filters automatically sending messages to Trash or Skip Inbox
- Email forwarding redirecting all messages to another address
- Sender's address accidentally added to the blocked senders list
- Emails landing in Spam folder not Inbox
How to Fix Gmail Error gmail-not-receiving — Step by Step
Check Google storage at one.google.com
Go to one.google.com and check how much storage you are using across Gmail, Google Drive, and Google Photos. If it is at 15GB (or your paid plan limit), no new emails can be received. Delete old emails with attachments: Gmail search bar > has:attachment > delete largest ones.
Check Filters and Blocked Addresses
Gmail Settings (gear icon) > See all settings > Filters and Blocked Addresses. Look for any filter that applies Skip Inbox, Mark as read, Delete, or Archive to incoming messages. Delete or edit filters that should not apply to normal email.
Check Forwarding settings
Gmail Settings > See all settings > Forwarding and POP/IMAP > Forwarding. If forwarding is enabled, incoming emails go to the forwarding address and may be archived or deleted from Gmail automatically. Disable forwarding if not needed.
Check All Mail and Spam
In Gmail, click More in the left sidebar to see All Mail and Spam. Emails may be arriving but going directly to Spam. If you find legitimate emails in Spam, click Not Spam to train Gmail's filter.
Review Blocked Senders
Gmail Settings > Filters and Blocked Addresses > scroll down to see blocked senders. If a sender's address or domain is blocked, all their emails are silently deleted. Unblock any legitimate senders.
Still Getting Error gmail-not-receiving?
IT Cares can diagnose and fix this error remotely — usually in under 30 minutes.
Frequently Asked Questions
Why am I not receiving email from a specific person?
Check if their address is in your blocked senders list and check your spam folder. Ask them to check if Gmail is bouncing their emails — a full mailbox causes bounce messages to senders.
Can Gmail's spam filter block all emails?
In rare cases, aggressive spam filters remove almost all incoming mail. Check your spam folder daily for a week and mark everything as Not Spam. This trains the filter to be less aggressive.
How do I stop Gmail from auto-archiving emails?
Check your filters for any that apply Archive or Skip Inbox. Also check if you have a Gmail app with Inbox Zero settings that archives emails on arrival. The most common culprit is an overly broad filter created during email setup.
Does the 15GB limit affect Google Drive and Photos too?
Yes. Google's 15GB free storage is shared between Gmail, Google Drive, and Google Photos. A full Drive or Photos can prevent new Gmail messages. Check each service's usage at one.google.com.
Why do I receive emails on my phone but not my computer?
Your phone may be checking a different email account or your computer's browser is not refreshing. On Gmail web, press F5 to refresh. If messages appear on phone but not web, check your Gmail filters on the web version.
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