IT Cares provides professional data recovery across all of Canada via secure mail-in service. Ship your hard drive, SSD, iPhone, RAID, or USB drive using our prepaid Canada Post or Purolator label. Diagnostic starts within 24 hours of arrival at our Montreal lab. Pricing is identical nationwide — from $49 (diagnostic) to $1499 (complex case). No-data-no-pay guarantee. Bilingual EN/FR service since 2014. Call 1 (888) 711-9428.
IT Cares serves clients in every Canadian province through a streamlined mail-in recovery service. Our Montreal laboratory handles everything from logical file recovery to complex mechanical failures. You never need to travel — we send a prepaid shipping label, you drop off at any Canada Post or Purolator location near you.
Whether you're in Vancouver, Calgary, Toronto, Ottawa, Halifax, or a rural town, the process is identical: one phone call, one prepaid label, one diagnostic report. Pricing is the same nationwide — no provincial surcharge.
Every spin-up or read attempt on a mechanically failing drive reduces recovery probability. If your drive clicks, grinds, or is no longer detected — power it off, unplug it, and call us at 1 (888) 711-9428 before doing anything else. Do NOT run chkdsk, disk repair tools, or consumer recovery software on a failing drive.
Local landing pages with city-specific shipping times — same Montreal lab, same nationwide pricing
City not listed? We accept mail-in from every province and territory — if Canada Post delivers to you, we can recover your data.
HDD, SSD, NVMe, USB, SD, RAID, Mac, iPhone — every device recovered
From a click of death to a flooded basement drive — every failure mode
A clicking drive is a sign of read-head failure. Power off immediately — each click risks scoring the magnetic platters. Call us before attempting any software fix.
Shift-deleted a folder or accidentally formatted a drive? Stop writing to it — data is still physically present until overwritten. Ship it and we recover the lost files.
A power surge can leave your drive electronically dead. We match and reprogram replacement PCBs for Seagate, WD, and Toshiba — restoring access to your data.
Drive shows 0 bytes, or disappears after spin-up? Firmware service-zone corruption is common on Seagate and WD drives. We use manufacturer-level tools to restore the drive's internal operating system without touching your files.
Do NOT power on a wet drive. Seal it in a bag as-is and ship to us immediately — water damage is time-sensitive and often recoverable if the drive is not powered on while wet.
Failed Synology or QNAP NAS? RAID 5 degraded array or controller failure? We recover RAID 0, 1, 5, 6, and 10 configurations — rebuilding the array virtually without requiring all drives to be healthy.
Transparent fixed prices, identical in every province. No hidden fees. No-data-no-pay guarantee.
No-data-no-pay guarantee — if we can't recover your data, you owe nothing beyond the $49 diagnostic.
7 simple steps — start to finish from your address
Call 1 (888) 711-9428. Describe the failure — we advise what NOT to do before shipping.
We email a Canada Post Xpresspost or Purolator prepaid label. No shipping cost to you.
Anti-static wrap, rigid box, padding on all sides. We provide packing instructions.
Any Canada Post retail location or Purolator drop-off near you. 1-4 days to Montreal.
Within 24h of receipt: written report with failure type, recovery probability, firm price.
Approve by phone or email. Decline at no charge beyond $49 diagnostic. No pressure.
Data shipped back on new drive or USB. Tracked shipping to your address.
IT Cares handles logical, firmware, PCB, and SSD recovery in our Montreal lab. For extreme mechanical cases — severe head crashes on multi-platter drives or physically scored platters — we partner with a certified ISO cleanroom laboratory in Montreal. You are always informed before any partner lab involvement, and pricing is included in your quote upfront.
Yes. IT Cares operates a data recovery lab in Montreal, QC and serves every Canadian province through secure mail-in service. We send a prepaid Canada Post or Purolator label to any address — from Vancouver to Halifax. Diagnostic begins within 24 hours of receiving your drive.
Diagnostic is $49 CAD. Logical recovery (deleted files, accidental format) is $349. Mechanical failure (clicking, PCB) is $799. Complex cases (head crash, scored platters) are $1499. Pricing is identical nationwide — no surcharge by province. No-data-no-pay guarantee applies to all tiers.
Call 1 (888) 711-9428 or book online. We email you a prepaid shipping label, you pack the drive and drop it at any Canada Post or Purolator location. Within 24 hours of arrival at our Montreal lab we send a written diagnostic and firm quote. You approve remotely, and recovered data ships back on a new drive.
For logically deleted files on a healthy, non-clicking drive, free tools like Recuva (Windows) or PhotoRec may help. However, never use these tools on a mechanically failing drive — you risk permanent, unrecoverable data loss. If in doubt, contact IT Cares for a free assessment call first.
Yes — we provide complete packing instructions. Drives must be wrapped in anti-static foam and placed in a rigid box with at least 2 inches of padding on all sides. We recommend adding shipping insurance for high-value drives. Hundreds of drives have been safely shipped to us from every province in Canada.
We serve all major Canadian cities including Montreal, Toronto, Vancouver, Calgary, Ottawa, Edmonton, Winnipeg, Halifax, Hamilton, Mississauga, Brampton, London, and Quebec City — plus every town Canada Post delivers to. Each city has a dedicated page with local shipping times.
Yes — but do NOT power on a water-damaged drive. Place it in a sealed bag (do not dry with heat or rice) and call us immediately at 1 (888) 711-9428 for emergency packing instructions. Water damage recovery is time-sensitive but often successful when the drive is not powered on while wet.
Free prepaid label. $49 diagnostic. No-data-no-pay guarantee. Bilingual since 2014.
IT Cares · Rue Richmond, Montreal QC H3J 0C4 · Serving all of Canada since 2014