Disclaimer

1. Backups & data loss

You are solely responsible for backing up your important data before any service. While we take all reasonable precautions, IT Cares cannot be held responsible for the loss, corruption, or inaccessibility of data, whether pre-existing or occurring during or after a service (repair, remote support, hardware handling, updates, data recovery, or otherwise).

2. Repair outcomes

• IT Cares performs its services to professional standards but does not guarantee that every problem can be resolved.
• Some devices, due to age, condition, or hardware failure, may stop working during or after a service, without liability on our part.
• Data recovery is never guaranteed 100%: the nature of the failure may make data partially or fully unrecoverable.

3. Software & remote access

By authorizing remote access (AnyDesk or equivalent), you acknowledge the service is performed at your request and on your device. IT Cares is not responsible for software incompatibilities, expired licenses, third-party configurations, or the consequences of malware already present on the device.

4. Limitation of liability

• IT Cares shall not be liable for indirect, incidental, special, or consequential damages (loss of profits, loss of use, loss of data, business interruption, etc.).
• Our total liability, whatever the cause, is limited to the amount you paid for the service in question.
• We are not responsible for interruptions caused by factors beyond our control (internet outages, power failures, hardware faults, third-party actions).

5. No implied warranties

Services are provided "as is" and "as available." To the extent permitted by law, IT Cares disclaims all implied warranties, including merchantability and fitness for a particular purpose.

6. Consumer rights

This disclaimer does not exclude or limit the rights granted to you by Quebec's Consumer Protection Act or applicable Canadian federal law. No clause applies to the extent it would conflict with those laws. Where there is a conflict, those laws prevail.

7. Contact

Last updated: June 9, 2026