Fully delegate the management of your IT to a team of experts. Proactive 24/7 monitoring, patch management, backup, cloud and cybersecurity — all handled for a fixed monthly fee.
IT outsourcing (also known as managed IT services) is the complete and proactive delegation of your IT infrastructure management to a specialized external provider. Unlike traditional reactive support where you call a technician whenever something breaks down, IT outsourcing takes a preventive and proactive approach: problems are detected and fixed before your employees even notice them.
By entrusting your IT to IT Cares through outsourcing, you benefit from a complete outsourced IT team that manages your entire infrastructure day to day — from server monitoring to security updates, backups, cloud management and end-user support. All for a fixed, predictable monthly fee.
What our IT outsourcing service covers:
Why Canadian businesses are adopting managed IT services
Understanding the fundamental difference between the two approaches
Six management areas covered by our IT experts across Canada
Our Remote Monitoring & Management (RMM) tools, deployed on all your devices, collect hundreds of metrics in real time: CPU/memory/disk usage, status of critical services, Windows event logs, network performance and security alerts. In case of an anomaly, our technicians receive an instant alert and intervene proactively — often before your employees notice any problem.
Update management is one of the most important security measures — and one of the most neglected in SMBs. Our patch management service automates the deployment of Windows security patches (Patch Tuesday), third-party application updates (Microsoft Office, Adobe Acrobat, web browsers, Java) and network equipment firmware. Everything is scheduled outside business hours so your operations are never disrupted.
Our backup strategy follows the golden 3-2-1 rule: three copies of your data, on two different types of media (local + cloud), including one off-site copy. Encrypted backups are performed daily (or more frequently for critical data). Each month, we run documented restore tests to guarantee that your data is truly recoverable. In case of ransomware or a disaster, our RTO (Recovery Time Objective) targets under 4 hours for critical systems.
We administer all your cloud environments: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Google Workspace (Gmail, Drive, Meet, Workspace Admin), Microsoft Azure (virtual machines, storage, virtual networks) and other SaaS platforms used by your teams. License management, account security (mandatory MFA, password policies, conditional access) and cloud cost optimization.
Our security layer built into IT outsourcing includes centralized management of antivirus and EDR (Endpoint Detection & Response) solutions, monitoring of security logs to detect suspicious behaviour, vulnerability management (regular scans, patch prioritization), enforcement of password policies via Active Directory or Microsoft Entra, and an annual anti-phishing awareness session for your employees.
Each month, you receive a detailed report including: the number of incidents handled and how they were resolved, the health of your infrastructure (workstations, servers, network), update compliance, backup status, and recommendations for the next 30 to 90 days. A quarterly review meeting with your account manager helps plan technology upgrades and future IT budgets.
We administer the cloud platforms most used by Canadian SMBs
Exchange Online, Teams, SharePoint, OneDrive, Microsoft Defender, Intune
Gmail Pro, Google Drive, Meet, Chat, Admin Console, Google Vault
Virtual machines, Azure AD, blob storage, Azure Backup, virtual networks
EC2, S3, RDS, IAM, CloudWatch and cloud cost management
MFA, conditional access, DLP, permission audits, data encryption
Monthly license review, removal of inactive accounts, rightsizing
What our Canadian clients gain by adopting managed IT services
Replace unpredictable IT expenses with a fixed monthly fee. You know exactly what you pay each month, making annual budget planning easier. The costs of a major incident — otherwise very high — are absorbed by your outsourcing contract. No more nasty surprises on your IT bill.
Our monitoring tools detect problems in real time, often several hours before they impact your operations. When an incident does occur, our SLA guarantees a response within 4 hours for critical issues — versus a potential 24 to 48 hour wait with traditional ad hoc support. Every hour of downtime avoided means preserved productivity and revenue.
IT outsourcing gives you access to a team of specialists: a network expert for your switches and routers, a Microsoft 365 specialist for your mailboxes, a security analyst for your vulnerabilities, a cloud architect for your Azure migration. All for the price of a single monthly subscription — impossible to match with an in-house hire.
Unmanaged SMBs accumulate vulnerabilities: missed updates, weak passwords, untested backups, untrained employees. IT outsourcing systematically corrects these gaps. Our clients benefit from an infrastructure kept up to date, verified backups and enforced security policies — drastically reducing the risk of a cyber incident.
No more total uncertainty about the state of your IT. Our monthly reports give you complete visibility: incidents handled, backup status, update compliance, server health and improvement recommendations. You run your business with real data, not guesses about your IT.
Your outsourcing partner knows your infrastructure intimately and anticipates its evolution: which server needs to be replaced in 18 months, which license is about to expire, when to migrate to a more modern cloud solution. This proactive planning avoids costly emergency purchases and enables strategic, budgeted IT decisions.
Service levels tailored to every business size
SMBs with 5 to 15 employees
SMBs with 15 to 30 employees
SMBs with 30 to 50 employees
All prices are in Canadian dollars before taxes. Annual contracts with a monthly option available. Custom solutions are available for more complex environments or specific needs (compliance, multi-site, regulated industries).
A structured 4-step start for a frictionless transition
We perform a complete inventory of your infrastructure: workstations, servers, network, software licenses, cloud services and security posture. This phase takes 1 to 3 days depending on the size of your environment.
Based on the audit, we present a detailed proposal with the recommended plan, guaranteed SLAs, monthly deliverables and a plan to improve the critical issues identified. Contract signing and start schedule.
In under 48 hours, our RMM monitoring agents, cloud backup solutions and security tools are deployed on all your devices. Your employees receive access to the ticket portal. Your infrastructure is under monitoring.
Daily management begins: 24/7 monitoring, scheduled patches, verified backups, incidents handled proactively. Each month, you receive your activity report and we plan the actions for the following month.
Remote management nationwide across Canada, with on-site interventions available in major metro areas
What sets IT Cares apart from other managed services providers in Canada
Our team is based in Canada. Your calls are never routed to an offshore call centre. Our technicians understand the Canadian business landscape and provide responsive remote support nationwide, with on-site intervention available in major metro areas.
Cybersecurity is not an option — it is built into every level of our IT outsourcing service. Rigorous patch management, vulnerability management, threat monitoring and employee training: your security posture improves continuously.
Our monthly reports detail precisely what we did, the incidents handled and the improvements made. You never have to ask us what you are paying for — you know exactly, thanks to our contractual deliverables.
All our IT outsourcing services are available in English and French. Your employees can contact our helpdesk in the language of their choice. Our reports and contracts are available in both official languages.
IT Cares has managed IT for Canadian SMBs since 2014. We have lived through the era of physical servers, the migration to the cloud, the explosion of remote work and waves of cyberattacks. Our experience directly benefits your business.
We use the best RMM, PSA, backup and security platforms on the market — the same tools used by large enterprises. You benefit from a professionally managed IT infrastructure without having to buy or administer those tools yourself.
Get a free audit of your infrastructure and a personalized proposal. No commitment.
Everything you need to know about managed IT services
Our team is available to explain how IT outsourcing can transform the IT management of your business