No need to travel or leave your machine anywhere. We connect securely, diagnose your issue remotely while you watch, and walk you through your options. You only pay if we fix it.
Four simple steps. No shipping, no waiting, no store. Your computer gets fixed from the comfort of your home.
Choose a time online or call us directly at (581) 398-1270. We're typically available same-day. $59 diagnostic fee required.
We send you a link to download AnyDesk — free, takes 2 minutes. Your tech connects with full encryption. You approve every action.
Our technician diagnoses and fixes your issue while you watch in real time. You stay in control. Disconnect any time.
If we identify additional repairs, we submit a quote and negotiate the price before any work begins. You decide.
Over 90% of computer problems can be resolved without anyone touching your machine.
$59 remote diagnostic — we connect, identify the problem, and fix it on the spot. If we can't fix it, you pay nothing.
If our technician cannot resolve your issue in the session, you owe us absolutely nothing. No diagnostic fee, no partial charge. We're that confident in our ability to help.
Over 5,000 Canadians have trusted IT Cares with their computers since 2014.
"My laptop was completely frozen, I was panicking about losing my work files. The tech connected in minutes, cleared a virus I didn't even know I had, and had everything running in under 30 minutes. Incredible service."
"Blue screen every time I booted Windows. Tried everything on YouTube, nothing worked. IT Cares fixed a corrupted driver issue remotely in 25 minutes. $59 well spent. Will recommend to everyone."
"Our office Outlook stopped syncing and it was affecting the whole team. Got same-day service, bilingual support (French and English), fixed on the first call. The $129 business rate is a steal for the time it saved us."
You book a session online or call us. We send you a link to download AnyDesk (free, 2-minute install). Once you run it and share the connection code with our tech, they can see and control your screen with your permission. You watch everything happen in real time and can disconnect instantly by closing the AnyDesk window. Most sessions are 20–45 minutes.
Yes, when done through AnyDesk with a reputable company. AnyDesk uses TLS 1.2 encryption and RSA 2048 key exchange — the same standard used by banks. We only connect during your active session, never store your credentials, and you're always in control. You can end the session at any moment by clicking the red disconnect button or simply closing AnyDesk.
You pay nothing. Our guarantee is unconditional — no fix, no charge, zero exceptions. Some issues (like a physically broken hard drive) cannot be resolved remotely, in which case we'll tell you upfront and suggest next steps at no cost to you.
Yes — remote repair works anywhere in Canada with an internet connection. We serve all provinces: Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, PEI, Newfoundland, and the territories. As long as you have internet access, we can help.
Most standard issues are resolved in 20–45 minutes. Complex problems like deep malware infections or system corruption may take up to 90 minutes. We'll give you an honest time estimate at the start of the session.
Yes — we repair both Windows PCs and Mac computers. AnyDesk works on both platforms. Common Mac issues we handle include slow performance, startup problems, malware, software errors, and iCloud/email configuration.
Book in 60 seconds. Connected in minutes. Fixed today — or you pay nothing.