No waiting. No shop. No travel. We connect securely to your computer, diagnose and fix your issue in real time — you watch every step. Flat-rate sessions, price confirmed before we start.
Four steps. No shipping. No store. No waiting room. Fixed from your couch in under an hour.
Choose a time online or call us at 1 (888) 711-9428. Typically available same-day. Pick your session: 30 min at $59 or 60 min at $99 — confirmed before we start.
We send you a link to download AnyDesk — free, takes 2 minutes. Your tech connects with full encryption. You approve every action.
Our technician diagnoses and fixes your issue while you watch in real time. You stay in control. Disconnect any time.
If we identify additional repairs, we submit a quote and negotiate the price before any work begins. You decide.
Over 90% of computer problems can be resolved without anyone touching your machine.
Why drop your computer off for days when it can be fixed in 30 minutes without leaving your chair?
| IT Cares Remote | Local Shop | |
|---|---|---|
| Wait time | Same-day, often within hours | 2–5 business days |
| You watch the repair | Yes — every step live | No visibility |
| Need to leave home | Never | Yes — drive & drop off |
| Typical cost | $59–$99 flat | $100–$200+ hourly |
| Works anywhere | Canada & USA — anywhere online | Local only |
| Price confirmed upfront | Yes — before we connect | Often quoted after diagnosis |
Flat-rate sessions — price locked in before we connect. No hourly surprises, no hidden fees.
We built IT Cares on one principle: you see everything. No black box. No mystery charges. No access without your permission.
AnyDesk uses TLS 1.2 + RSA 2048. Same standard as online banking. No data stored.
Our tech works live on your screen. You see every click, every fix. Disconnect instantly any time.
$59 for 30 min or $99 for 60 min — agreed before connection. Never changed mid-session.
Real certified technician, Montreal-based since 2014. Not a call center. Not outsourced.
Price is confirmed before we connect — never changed mid-session. You watch our tech work in real time and can disconnect at any moment. No access to your computer outside the session. Transparent from first call to last click.
24 verified Google reviews · 4.9/5 average · 5,000+ computers fixed since 2014.
"Very good."
"Excellent work done by Sam from ITCares. Je le recommande."
"My experience with Sam from IT Cares was exceptional. I would definitely recommend the service to my friends and colleagues. Well done Sam!! Thank you."
You book a session online or call us. We send you a link to download AnyDesk (free, 2-minute install). Once you run it and share the connection code with our tech, they can see and control your screen with your permission. You watch everything happen in real time and can disconnect instantly by closing the AnyDesk window. Most sessions are 20–45 minutes.
Yes, when done through AnyDesk with a reputable company. AnyDesk uses TLS 1.2 encryption and RSA 2048 key exchange — the same standard used by banks. We only connect during your active session, never store your credentials, and you're always in control. You can end the session at any moment by clicking the red disconnect button or simply closing AnyDesk.
We tell you upfront — before the session ends. If the issue requires hardware repair or an on-site technician, we diagnose it remotely, explain what's needed, and point you in the right direction. Pricing ($59 / $99 / $129) is per session and confirmed before we start — no surprises, no partial billing games.
Yes — remote repair works anywhere in Canada and the USA with an internet connection. Canadian provinces: Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, PEI, Newfoundland, and the territories. US states: we serve all 50 states remotely. As long as you have internet, we can connect and help.
Most standard issues are resolved in 20–45 minutes. Complex problems like deep malware infections or system corruption may take up to 90 minutes. We'll give you an honest time estimate at the start of the session.
Yes — we repair both Windows PCs and Mac computers. AnyDesk works on both platforms. Common Mac issues we handle include slow performance, startup problems, malware, software errors, and iCloud/email configuration.
Book in 60 seconds. Connected in minutes. No waiting room, no shop drop-off, no guessing — just results.