Burnaby, British Columbia, with a population of approximately 250,000, sits between Vancouver and the Tri-Cities in a unique geographic position. Home to Simon Fraser University, BCIT, and a remarkably diverse residential population — including large Korean, Chinese, Iranian, and South Asian communities — Burnaby is one of the most densely populated cities in Metro Vancouver.
Despite this density, Burnaby home users are frequently overlooked. Vancouver IT firms focus on Vancouver proper; Tri-Cities providers focus on Coquitlam, Port Moody, and Port Coquitlam. Burnaby residents end up with limited, overpriced, or slow options. IT Cares connects to your Burnaby computer within 2 hours — no travel, no shop wait, certified support at flat rates that make sense for individuals and families.
Four simple steps — no technical knowledge required. You stay in control throughout.
Phone (581) 398-1270 or use our online booking form. Describe the issue in plain language. Initial consultation is free. We provide a clear quote before starting any work on your Burnaby computer.
We guide you through downloading AnyDesk — takes 2 minutes. You receive a one-time access code to share with the technician. No technical knowledge required. Works on Windows 10/11 and all recent macOS versions.
A certified technician connects to your Burnaby computer via 256-bit TLS encrypted connection. You watch every step on your screen in real time. The technician explains what they find and what they're doing.
Issue resolved, system verified, connection permanently closed. You receive tips for keeping your computer healthy going forward. Fixed or fully refunded — our guarantee to every Burnaby client.
All services delivered remotely — no travel, no shop drop-off.
Full removal of all viruses, ransomware, spyware, and adware from your Burnaby PC or Mac. We install a professional antivirus and configure real-time protection so the problem doesn't return.
Get Help →Identify and resolve the root cause of slowness — startup bloat, background processes, nearly-full drives, or outdated drivers. Most Burnaby computers run measurably faster after a single optimisation session.
Get Help →Blue screens, failed updates, error messages, missing drivers — our certified Windows technicians resolve all common issues remotely. We also handle fresh Windows installations and Microsoft 365 setup for Burnaby clients.
Get Help →MacBook or iMac giving trouble? Certified on all recent macOS versions. We fix Apple computers remotely with the same effectiveness as an in-store visit — no drive to a Vancouver Apple Store required.
Get Help →Personal laptop issues for SFU and BCIT students in Burnaby — outside the scope of university IT helpdesks. We fix personal Windows laptops, MacBooks, and handle software conflicts with academic tools.
Get Help →Recovering lost files or setting up automatic backup for your Burnaby computer. We configure OneDrive, Google Drive, or external drive backups. Your documents, photos, and important files are protected.
Get Help →Patient, jargon-free computer help for seniors in Burnaby. Email, video calls, online banking, photo management — explained clearly in plain language. Family members can book on behalf of a parent.
Learn More →Burnaby small businesses — from Metrotown retail to Brentwood-area service providers — can access professional IT support without Vancouver agency pricing. Network setup, Microsoft 365, security audits, and managed IT plans.
Learn More →Remote IT support across Burnaby and all surrounding communities at the same flat rate.
Professional certified IT support without Vancouver agency pricing.
Burnaby home users and small businesses often get overlooked by large Vancouver IT firms. IT Cares was designed for individuals — plain language, patient service, and pricing that makes sense for personal budgets.
Local Burnaby shops typically keep computers for 3–7 days. IT Cares connects within 2 hours. You never give up your computer, never interrupt your routine, and get the issue resolved the same day.
$49 to $149 — all-in. No Vancouver premium, no Burnaby surcharge. You know exactly what you'll pay before the technician starts any work.
Our satisfaction guarantee is absolute. If the issue isn't resolved, you receive a complete refund. No exceptions, no fine print — reliable IT service for Burnaby residents.
Burnaby residents can reach IT Cares every day — weekdays, weekends, and holidays. When your computer breaks on Sunday, you're not waiting until Monday morning.
IT Cares has been operating since 2010. Our technicians are certified professionals — not part-time freelancers. Real expertise, consistent service for every Burnaby client.
Clear flat rates — no Vancouver markup, no surprises, no hidden fees
Real reviews from real people across Burnaby and surrounding communities.
"My PC had been running slowly for months. I didn't want to leave it at a shop for a week. IT Cares connected remotely in the afternoon — found three startup programs I didn't need, cleared 40GB of junk, and updated my drivers. It runs like new."
"I'm an SFU student and my MacBook stopped connecting to the internet right before finals. IT Cares fixed the network settings remotely in half an hour. They didn't charge me extra because I'm a student — just the flat $49. Incredibly fair."
"My dad's computer in Coquitlam got hit with a phishing virus. IT Cares removed it completely, set up a password manager, and taught him what to watch for going forward. Patient, professional, and affordable. I'd recommend them to anyone."
Ransomware, critical system failure, or data at risk? Our SOS Emergency line connects a senior technician within the hour — any day, any time across BC.
Remote Computer Repair — Burnaby, British Columbia
Home users, SFU students, and small businesses in Burnaby and the Tri-Cities finally have a certified IT option. Available 7 days a week, response within 2 hours.