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Canada · We Fix It While You Watch

Remote Computer Repair
We Connect & Fix It While You Watch

No waiting room. No shop drop-off. No travel. We connect securely to your PC or Mac, diagnose and fix the issue in real time — you watch every step. $59.99 for 30 min, $99.99 for 60 min. Canada.

1 (888) 711-9428 Book a Session
Flat-rate guaranteed
Bilingual EN/FR
7 days/week
Slow PC
Full optimisation
Virus & Malware
Guaranteed removal
Windows & Mac
All versions
$59.99
Starting price
Guaranteed

Simple, Flat-Rate Pricing

No hidden fees — pay only for what you need.

Quick Fix

59.99 $
  • Virus removal
  • Slow computer fix
  • Windows errors
  • Password reset
  • Printer / WiFi issues

30-minute session

Book Now
Most Popular

Full Repair

99.99 $
  • Ransomware removal
  • Deep malware cleanup
  • System optimization
  • Data recovery (remote)
  • Blue screen diagnosis

60-minute session (1 hour)

Book Now
5,000+
Computers fixed
Since 2014
12 years experience
95%
Resolved first session
< 2h
Avg. response time
4.9★ · 24
Google reviews

How Remote Computer Repair Works

Four simple steps — no technical knowledge needed, no travel required. You stay in control the entire time.

1

Call or Book

Call 1 (888) 711-9428 or use our online booking form. Describe your problem in plain language — no technical jargon needed. Initial consultation is free. We give you a clear flat-rate quote before starting any work.

2

Connect via AnyDesk

We guide you through downloading AnyDesk — takes about 2 minutes. You share a one-time access code with your technician. Works on Windows 10/11 and all recent macOS versions. No technical experience required.

3

Technician Fixes It

A certified technician connects via 256-bit TLS encrypted connection. You watch every action on your screen in real time. The technician explains what they find and what they're doing — no surprises, full transparency throughout.

4

Done — Transparent from Start to Finish

Issue resolved, system verified, connection permanently closed. You receive plain-language tips to keep your computer healthy. Flat rate confirmed before we start — no surprise charges, ever.

Service Areas

Cities We Serve Across Canada

Remote support available in every province — no travel fees, no geographic limitations

Ontario

Toronto Ottawa Mississauga Hamilton London Kitchener Windsor Brampton North York

British Columbia

Vancouver Surrey Burnaby Victoria

Alberta

Calgary Edmonton Red Deer Lethbridge

Manitoba

Winnipeg

Saskatchewan

Saskatoon Regina

Nova Scotia

Halifax

New Brunswick

Moncton Fredericton Saint John

Newfoundland

St. John's
Your city not listed? Contact us — we provide remote service anywhere in Canada.

Remote Computer Repair You Can Trust

We built IT Cares on transparency — you see everything, price is locked before we start, and you control the connection at all times.

🔐

Bank-Grade Encryption

AnyDesk TLS 1.2 + RSA 2048. Same standard as online banking. No data stored after session.

👁️

You Watch Every Move

Every click, every action live on your screen. Disconnect instantly — you hold the power.

💰

Price Locked Before We Start

$59.99 / 30 min or $99.99 / 60 min — agreed upfront, never changed mid-session.

🇨🇦

Canadian-Based Tech

Real certified technician, Montreal-based since 2014. Not a call center. Not outsourced.

What Customers Say

24 verified Google reviews · 4.9/5 average · 5,000+ computers fixed since 2014

★★★★★

"Very good."

GL
G Lemire
May 13, 2026
Verified Google review
★★★★★

"My experience with Sam from IT Cares was exceptional. I would definitely recommend the service to my friends and colleagues. Well done Sam!! Thank you."

DC
David
May 6, 2026
Verified Google review
★★★★★

"Awesome."

RV
Richard
May 17, 2026
Verified Google review
View all client Google reviews
5.0 / 5 from 30+ verified Google reviews
FAQ

Frequently Asked Questions

Remote Computer Repair — Canada-Wide

How much does remote computer repair cost in Canada?
IT Cares charges flat rates across all of Canada: $59.99 for a diagnostic, $59.99 for a quick 30-minute fix, $79 for virus removal, and $99.99 for a full 60-minute repair session. There is no travel surcharge, no regional premium, and no hidden fees — the same price whether you're in Toronto, Vancouver, Calgary, or Halifax.
Is remote computer repair safe?
Yes. IT Cares uses AnyDesk, which employs 256-bit TLS encryption for all remote sessions. You see every action the technician takes on your screen in real time and can end the session instantly at any point. We never store your personal files, passwords, or financial information.
How does remote computer repair work?
You call or book online, then download AnyDesk (a 2-minute process). You share a one-time access code with the technician, who then connects securely to your computer. The technician diagnoses and fixes the issue while you watch — typically within 30 to 60 minutes. The session ends permanently when the work is complete.
Can a technician fix my computer online?
Yes. The vast majority of computer problems — viruses, slow performance, software errors, crashes, WiFi issues, email problems, and Windows or macOS issues — can be fully resolved through a secure remote connection. IT Cares resolves 95% of issues on the first remote session.
What's the difference between remote and on-site computer repair?
Remote repair is faster and less expensive. There is no travel time, no dispatch fee, and no waiting for a technician to arrive. A remote session typically begins within 2 hours of booking. On-site repair is necessary only for physical hardware issues — broken screens, failed hard drives that need replacement, or hardware upgrades requiring hands-on access. Most software problems are resolved faster remotely.
Do you offer bilingual service across Canada?
Yes. IT Cares provides full service in both English and French across all of Canada. Whether you're in Quebec, Ontario, New Brunswick, or any other province, you can receive complete support in your preferred language at no additional charge.
Do you support both Windows and Mac computers?
Yes. We support Windows 10/11 and all recent macOS versions. PC desktops, laptops, MacBooks, and iMacs are all supported remotely. We also assist with Microsoft 365, iCloud, and Office troubleshooting.

Ready? We Connect in Minutes — You Watch Us Fix It

No waiting room. No shop. $59.99 for 30 min or $99.99 for 60 min — price confirmed before we start. Canada. Bilingual EN/FR. Since 2014.

1 (888) 711-9428 Schedule Service