How much does remote computer repair cost in Canada?
IT Cares charges flat rates across all of Canada: $119.99 for a diagnostic, $119.99 for a quick 30-minute fix, $79 for virus removal, and $119.99 for a full 60-minute repair session. There is no travel surcharge, no regional premium, and no hidden fees — the same price whether you're in Toronto, Vancouver, Calgary, or Halifax.
Is remote computer repair safe?
Yes. IT Cares uses AnyDesk, which employs 256-bit TLS encryption for all remote sessions. You see every action the technician takes on your screen in real time and can end the session instantly at any point. We never store your personal files, passwords, or financial information.
How does remote computer repair work?
You call or book online, then download AnyDesk (a 2-minute process). You share a one-time access code with the technician, who then connects securely to your computer. The technician diagnoses and fixes the issue while you watch — typically within 30 to 60 minutes. The session ends permanently when the work is complete.
Can a technician fix my computer online?
Yes. The vast majority of computer problems — viruses, slow performance, software errors, crashes, WiFi issues, email problems, and Windows or macOS issues — can be fully resolved through a secure remote connection. IT Cares resolves 95% of issues on the first remote session.
What's the difference between remote and on-site computer repair?
Remote repair is faster and less expensive. There is no travel time, no dispatch fee, and no waiting for a technician to arrive. A remote session typically begins within 2 hours of booking. On-site repair is necessary only for physical hardware issues — broken screens, failed hard drives that need replacement, or hardware upgrades requiring hands-on access. Most software problems are resolved faster remotely.
Do you offer bilingual service across Canada?
Yes. IT Cares provides full service in both English and French across all of Canada. Whether you're in Quebec, Ontario, New Brunswick, or any other province, you can receive complete support in your preferred language at no additional charge.
Do you support both Windows and Mac computers?
Yes. We support Windows 10/11 and all recent macOS versions. PC desktops, laptops, MacBooks, and iMacs are all supported remotely. We also assist with Microsoft 365, iCloud, and Office troubleshooting.
