Can I really cancel anytime?
Yes. No contract, no cancellation fee. Cancel in your account or by emailing us — pro-rated refund for the unused portion of the month.
What does the setup audit include?
One-time visit (remote) where we run a full health check, install our remote tools, document your devices, and establish a baseline. About 1 hour.
How many devices are covered?
Essential: 5 devices for 1 user. Family/Home: 10 devices for 2 users. Pro: unlimited for up to 5 employees.
Bilingual support?
Yes — every technician speaks EN/FR.
Refund policy?
Pro-rated refund on cancellation. No questions.
Discount if I pay annually?
Yes — save 20% on annual prepay. Ask at checkout or contact us.
Can a family member use my plan?
Yes — Family and Pro plans cover multiple users. Essential is 1 user.
What hours?
7 days a week, 9am to 9pm ET.
Same technician every time?
When possible, yes — we keep notes so any technician can pick up where we left off.
Can I switch tiers later?
Yes — upgrade or downgrade anytime. Pro-rated.
Pause if I travel?
Yes — pause up to 60 days per year at no charge.
Taxes included?
GST/HST/QST added at checkout based on your province.
