Stop paying per-incident. Get unlimited remote tech support for a flat monthly fee. Includes proactive monthly check-ups so problems are caught before they break your day.
Call us as often as you need. No per-session fee.
We log in, run health checks, install safe updates.
We teach you to spot fake invoices, popup scams, phone scams.
Plans cover up to 10 devices depending on tier.
No surprises. No hidden upsells. No phone-call charges.
Unlimited support 9am–9pm ET, 7 days a week.
Windows, macOS, browsers, common apps.
Whenever you suspect something.
Drivers, offline issues, wireless setup.
Setup, sync, attachment issues, spam.
Forgot, locked out, recovery.
Router, speed, dropouts.
Monthly tips, quick verification calls.
Simple as a phone call. You stay in control every step of the way.
Essential ($9.99/mo), Family/Home ($129/mo), or Pro/PME ($249/mo). Annual saves 17%.
One-time setup fee covers initial health check, baseline tune-up, install of remote tools.
Call, text, email — unlimited for the month. We never count calls.
No contracts. No cancellation fee. Click cancel in your account; refund pro-rated.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Flat Session Price | $59 CAD | $99–$249 USD / hr |
| Wait Time | Under 15 min | 1–5 business days |
| Drive to a Store | Never | Often required |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
| Canadian-Based | Yes — since 2014 | US headquarters |
| Bilingual EN / FR | Yes | English only |
| Talk to Real Human | Always | Script reader |
| Open 7 Days, 9am–9pm ET | Yes | Limited hours |
Pricing and service details from public sources, accurate as of 2026.
Canada CAD pricing. Same coverage nationwide.
Single user · Up to 5 devices
+ $99 one-time setup audit
2 users · Up to 10 devices
+ $200 one-time setup audit
Up to 5 employees · Unlimited devices
+ $500 one-time setup audit
Annual billing saves 20%. Add &billing=annual to the link or ask us. All prices in CAD, taxes added at checkout.
Math is simple. If you call us twice a year, monthly pays for itself.
| Scenario | Single Sessions | Essential Monthly |
|---|---|---|
| 3 calls a year | $177 CAD | $119.88 + $99 setup = first-year value |
| 5 calls a year | $295 CAD | $119.88 + monthly check-ups included |
| Monthly proactive check-up | Not included | Included |
| Scam protection coaching | Not included | Included |
| Priority response | No | Yes (Family / Pro) |
5.0 average across 30+ verified reviews
“I was paying $200+ each time something broke. The monthly plan is a no-brainer. I call them for tiny things now too because there's no extra charge.”
— Helen Roberts — Vancouver
“Best $79/month I spend on my business. Whenever an employee has an issue, IT Cares is on it in minutes. No surprise invoices ever.”
— Mike Lazarev — Mississauga (Pro plan)
“Bought my mom the Family plan as a Christmas gift. She calls IT Cares instead of me now. Worth every dollar.”
— Susan Choi — Calgary (gifted to mother)
“Monthly checkup catches things before they become problems. Already paid for itself when they caught a hard drive starting to fail.”
— Patrick Murphy — Halifax
