We slow down. We explain. We never assume you should already know. And we are happy to talk to your adult child first if that's easier for you.
We explain everything twice if needed. No rushing.
After each session, a simple summary in large text.
You see what we're doing on your screen — never hidden.
Computer, phone, tablet, printer, Wi-Fi — same friendly number.
Switch languages anytime during the call.
Can't fix it? No charge. Simple.
Click whichever one sounds like yours.
Speed up Windows or Mac in 30 min.
Login, account hacked, password.
Outlook, Gmail, Hotmail.
Won't print, won't connect.
Fake virus warnings, scary popups.
Windows, email, Facebook.
Setup for grandkids.
From phone to computer.
Slow or no internet.
Make sure your banking is secure.
Clean and protect.
iPad, MacBook, iPhone.
Simple as a phone call. You stay in control every step of the way.
A real friendly Canadian technician picks up — usually in under a minute. English or French.
By text or email. One link. Click it. A small safe app called AnyDesk opens — think of it as a video call for your computer.
The app shows a 9-digit code. You read it to us. That gives us permission to connect for THIS session only.
You see your screen the whole time. We talk through every step. Stop us anytime with one click.
After we're done, you (and optionally an adult child) get a plain-English summary by email.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Flat Session Price | $59 CAD | $99–$249 USD / hr |
| Wait Time | Under 15 min | 1–5 business days |
| Drive to a Store | Never | Often required |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
| Canadian-Based | Yes — since 2014 | US headquarters |
| Bilingual EN / FR | Yes | English only |
| Talk to Real Human | Always | Script reader |
| Open 7 Days, 9am–9pm ET | Yes | Limited hours |
Pricing and service details from public sources, accurate as of 2026.
You don't have to be the tech support anymore. Book a session for your parent — we work directly with them and email you the summary so you stay informed.
Seniors are the #1 target for tech scams. Every session, we coach you to recognize:
5.0 average across 30+ verified reviews
“I am not good with computers. They were so patient. They explained every step like I was a friend, not a customer.”
— Margaret Thompson, 74 — Calgary
“My daughter signed me up for the monthly plan. Best gift she ever gave me. I call IT Cares for anything — they treat me like family.”
— Robert Anderson, 71 — Hamilton
“Service en français impeccable. Ils m'ont aidée à supprimer un virus qui me faisait peur. Je recommande à tous mes amis.”
— Jeanne Tremblay, 78 — Sherbrooke
“Mom lives 6 hours away. IT Cares became her tech person. I get a summary email after each session. Peace of mind worth every penny.”
— William Foster — Toronto (booking for mother in Saskatoon)
