Millions of Canadian seniors use computers and tablets every day, yet many struggle to find tech help that meets them where they are. Most IT companies move too fast, use technical jargon, and aren't trained to work with older adults. Volunteer programs like Cyber-Seniors are helpful, but rely on inconsistent availability and varying levels of expertise.
IT Cares is different. Our technicians are professionally trained to work with seniors. We go at your pace, explain everything in plain language, and never make you feel rushed or embarrassed for asking a question twice. Every session is conducted remotely from the comfort of your own home — no driving to a shop, no strangers at your door.
Whether you want to video call your grandchildren, set up email, manage your bank account safely online, or simply learn how to use your new laptop or tablet, we are here to help — across all of Canada, 7 days a week.
What makes IT Cares the right choice for older adults
We never say "reboot your OS" when we mean "restart your computer." We explain everything in everyday words. If something isn't clear, we say it differently until it is. No condescension, no impatience.
There's no timer counting down during our sessions. If you need something repeated, we repeat it. If you want to take notes, we pause. Our sessions are booked for you, not for our schedule.
No travel, no shop, no awkward waiting rooms. A technician connects to your computer remotely while you sit at your own desk in your own home — wherever that is in Canada.
You watch everything that happens on your screen. The remote connection is encrypted and closes permanently when we're done. We never access your financial accounts, store your passwords, or keep your files.
If your parent or grandparent needs help but isn't comfortable arranging it themselves, you can call us at (581) 398-1270 or use our online form. We'll call the senior directly at the scheduled time and handle everything.
Monday through Sunday across all Canadian time zones. Schedule a morning session, an afternoon slot, or a time that works with your routine. We're flexible because we know seniors have schedules too.
Everything you need to use technology confidently — one session or many
Setting up a Gmail or Outlook account, sending and receiving emails, attaching photos, organising your inbox, and recovering access to an account you've been locked out of. We make email simple.
Book a SessionSet up Zoom, FaceTime, Google Meet, or WhatsApp video from scratch, including creating an account, configuring your camera and microphone, and making a live test call to family. You'll be video calling your grandchildren by the end of the session.
Book a SessionWe guide seniors through safely accessing their bank's website, checking account balances, reviewing recent transactions, and setting up e-transfers. Security best practices included. We never ask for or store any banking credentials.
Book a SessionSeniors are disproportionately targeted by online and phone scams. We teach you how to recognise phishing emails, fake tech support calls, suspicious pop-ups, and romance scams. We install proper antivirus protection and harden your account security.
Book a SessionOrganise your photos on your computer or phone, create albums, share photos by email, order prints online, and back up precious memories to the cloud so they're never lost. We make managing family photos genuinely enjoyable.
Book a SessionNew iPad or Android tablet to set up? We configure it from scratch — account creation, essential apps, accessibility settings like large text, brightness, and volume, plus a guided tour of how to navigate it comfortably.
Book a SessionFacebook setup and privacy settings, connecting with family and old friends, understanding what to share and what to keep private, and staying safe on social media. We walk through it at a comfortable pace with real examples.
Book a SessionPrinter not found, documents not printing, or a new printer to configure? We remotely install drivers, test the connection, and make sure your printer works reliably. We also assist with wireless printer setup for seniors.
Book a SessionIf your computer is showing pop-ups, running slowly, or you're worried it's been infected, we perform a complete virus scan, remove all threats, and install professional protection. Your computer is restored to full health.
Book a SessionStarting the computer, opening programs, saving files, browsing the internet safely, shutting down properly — we teach fundamental computer skills with the patience that makes real learning happen. No judgement, no rush.
Book a SessionCreate strong passwords, set up a secure password manager, recover forgotten passwords, and understand how to stay secure without memorising dozens of combinations. A one-hour session dramatically improves your online safety.
Book a SessionSet up automatic backup so your photos, documents, and important files are always safe — even if the computer fails. We configure iCloud, Google Drive, or OneDrive to run silently in the background, protecting everything automatically.
Book a SessionMany families across Canada use IT Cares to set up regular tech support for a senior parent or grandparent. You don't need to be present — you simply book the session, provide your loved one's name and phone number, and we take it from there.
Here's how it works when family books for a senior:
You can also join the call on a separate phone line or be present with your parent during the session if that provides extra comfort.
| Feature | IT Cares (Professional) | Volunteer Programs |
|---|---|---|
| Certified technicians | Yes — always | Varies by volunteer |
| Guaranteed availability | 7 days/week, booked sessions | Depends on volunteers |
| Response time | Within 2 hours | Days or weeks |
| Satisfaction guarantee | Full refund if not satisfied | Not applicable |
| Canada-wide coverage | All provinces, all cities | Selected urban areas |
| Cost | From $59 — transparent pricing | Free (limited availability) |
Clear, fair pricing — no unexpected charges, no hourly overruns
"My 81-year-old mother lives in Charlottetown and I'm in Vancouver. I booked IT Cares for her and they called her at the exact time they said, set up her Zoom, and helped her video call me for the first time. She was so happy. The technician was incredibly patient with her."
"I'm 76 and I was terrified to try internet banking. The technician walked me through it step by step, never rushed me, and now I check my account every morning. I also know what a scam email looks like now. Feels like I have my own IT person."
"My dad in Red Deer kept getting scam pop-ups and was afraid he'd been hacked. IT Cares cleaned the computer, installed proper protection, and spent 20 minutes teaching him what to watch out for. He felt so much more confident afterward."
"I tried Cyber-Seniors twice but couldn't get an appointment for weeks. IT Cares booked me for the next morning. The technician was so kind — he reminded me of my grandson. He set up my photos on Facebook and showed me how to tag people. Worth every cent."
"As a 69-year-old who only recently started using a computer, IT Cares helped me set up everything from scratch — email, Zoom, online banking. They've become my go-to for any tech question. I call them once a month and always come away feeling more capable."
"My 83-year-old mother lives alone in Lethbridge. Having IT Cares as a reliable, patient tech support option gives our whole family peace of mind. She can now video call us, check her bank balance, and manage her own emails without asking for help every time."
Remote service available to every Canadian community with internet access
IT Cares provides computer help for seniors across all provinces and territories. Our remote delivery model means that a senior in a small town receives the same quality of service as someone in a major city. Below are some of the communities we actively serve:
Don't see your city? That's no barrier. If you have an internet connection in Canada, we can help. Call (581) 398-1270 and let's talk about what your senior parent or grandparent needs.
The most common questions from seniors and their families
Book a session for yourself or your loved one. Certified, kind, and jargon-free. Available 7 days a week, nationwide.