About IT Cares

Q: How long has IT Cares been in business?

IT Cares has been in continuous operation since 2014, serving individuals and businesses across Canada with professional IT support.

Q: What certifications do IT Cares technicians hold?

Our technicians hold Microsoft Certified Professional (MCP) credentials for Windows environments, Apple Certified Support Professional (ACSP) for macOS, as well as specialized training in cybersecurity and data recovery.

Q: Does IT Cares serve clients across Canada?

Yes. For remote support via AnyDesk, we serve clients anywhere in Canada — from Halifax to Vancouver. For in-home visits, we cover the greater Montreal area within a 100 km radius.

Q: Does IT Cares work with businesses?

Yes, IT Cares offers dedicated SMB services including outsourced IT support, monthly preventive maintenance, security audits, network configuration, and Microsoft 365 management. We are a trusted partner for over 200 businesses.

Our Mission

IT Cares is a Canadian IT services company founded in 2014 with a simple mission: make technology accessible and stress-free for everyone. Whether you're an individual whose computer crashes at the worst possible moment, a small business that needs reliable IT support, or someone looking to build an online presence — we're here for you.

We believe every tech problem has a solution. Our team of Microsoft and Apple certified technicians works remotely or on-site across the greater Montreal area and beyond, with one goal: get you back up and running fast, at a fair price.

Samad Mokrini

Founder & Certified Technician

A word from the founder

"I founded IT Cares in 2014 on one simple belief: technology should help people, never stress them out. Too many people get talked down to with jargon, overcharged, or left with no answer when their computer dies at the worst possible time."

"Since then, my team and I have helped over 5,000 individuals and businesses — remotely and on-site — guided by three principles: an honest diagnosis, a fair price quoted upfront, and a certified human on the other end of the line. Your technology becomes a tool again, not a source of anxiety."

"Whether you're in Montreal, anywhere in Canada, or abroad through RemoteFix 24/7, our promise stays the same: get you back up and running, fast and right."

— Samad Mokrini, Founder of IT Cares

Our Expertise & Certifications

Our technicians aren't just hobbyists. They are certified, trained, and experienced to resolve the most complex issues on Windows PCs and Macs. Their expertise spans the full IT spectrum — from basic troubleshooting to advanced cybersecurity.

Microsoft Certified Apple Certified Cybersecurity Networks & WiFi Web Development Google Ads Certified Google Analytics

Satisfaction guaranteed: If your problem isn't resolved, you get a full refund. No questions asked.

Technologies We Master

Windows 10/11

macOS Sequoia

Microsoft 365

Google Workspace

WordPress

Shopify

React / Next.js

Bitdefender

Our History

From home repairs to a full-service IT agency

2014 — Beginnings in Rabat, Morocco

Samad's remote expertise, worldwide

It all started with founder Samad Mokrini. From 2014, based in Rabat, Morocco, he provided remote IT support to an international clientele — mainly across the United States and Europe. He also built websites and SEO strategies for clients in Paris, London, Dubai, Montreal, Toronto, and New York. This is where IT Cares' expertise was forged: remote troubleshooting, data recovery, security, and web, serving clients around the world.

2018 — Moving to Montreal

IT Cares Settles in Canada

In 2018, Samad moved to Montreal and officially launched IT Cares there. Alongside the proven remote support, we added in-home visits across the greater Montreal area. The mission stayed the same: reliable, fast, and affordable service for everyone.

2020 — Business Services

Dedicated SMB Packages

We launched our business maintenance plans and became the go-to IT partner for many Montreal-area small businesses, providing priority support, security audits, and network management.

2021 — Web & Marketing

Web Design and SEO Services

In response to growing client demand, we added web design, SEO, and Google Ads management to our offering. IT Cares became a full-service digital agency for Canadian entrepreneurs.

2022 — Canada-Wide

Expansion Across Canada

Our remote support model allowed us to serve clients in over 50 cities across Canada. From Halifax to Vancouver, IT Cares became the go-to name for remote computer support nationwide.

March 2026 — Going All In

Full-Time: Expansion Across Canada and the US

In March 2026, Samad left his web agency consulting role for good to focus on IT Cares full-time. This marked the start of a fast expansion across Canada and the United States, with IT support available everywhere — remotely and on-site.

2026 — Today

5,000+ Clients, and a Global Reach

In just two months, IT Cares climbed to the top of the Canadian market, with a presence in over 20 cities and hundreds of helpful content pages for its clients. Over 5,000 clients served, with an unchanged commitment: fast response, transparent pricing, and guaranteed satisfaction. True to its international roots, IT Cares is now building RemoteFix247, its remote IT support brand serving clients all over the world.

Our Team

Passionate, certified technicians who genuinely care about your experience

PC & Mac Support

Senior Windows & macOS Technician

Microsoft and Apple certified. Expert troubleshooter since 2014 — virus removal, data recovery, and system optimization.

MCP ACSP

Cybersecurity & Networking

IT Security Specialist

Expert in ransomware protection, firewall setup, security audits, and backup solutions for individuals and businesses.

Security Network

Web & Digital Marketing

Web Developer & SEO Specialist

High-performance websites, SEO strategies, Google Ads campaigns, and digital marketing. Google Ads and Analytics certified.

Google Ads SEO

Our Values

What guides us every day in our work

Speed

Your time is valuable. We respond in under 2 hours for remote support and within 24–48h for in-home visits. No waiting in queues, no excuses.

Honesty

Flat rates quoted upfront. No hidden fees. If your computer can't be fixed, we tell you clearly — and you only pay for the diagnostic.

Education

We explain what we're doing in plain language. Our goal isn't to create dependency — it's to give you the knowledge to understand and prevent future issues.

Privacy

Your data stays yours. Any remote access session happens only with your consent, under your supervision. We never keep copies of your personal files.

Excellence

95% of issues resolved on the first session. Our technicians continuously train on new threats and technologies to deliver the best possible service.

Care

We're a human team, not a call center. Whether you call in English or French, you'll speak to a real person who genuinely cares about your situation.

Frequently Asked Questions About IT Cares

Everything you want to know about our team and services

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Have a question? Talk to a technician directly

Our team is available to assess your situation and guide you to the best solution

Expertise since 2014 5,000+ sessions Based in Montreal

1 (888) 711-9428 Send an email

How long has IT Cares been in business?

IT Cares has been in continuous operation since 2014, serving individuals and businesses across Canada. Over the years, we've supported more than 5,000 clients with their IT needs.

What certifications do IT Cares technicians hold?

Our technicians hold Microsoft Certified Professional (MCP) credentials for Windows, Apple Certified Support Professional (ACSP) for macOS, and specialized training in cybersecurity, data recovery, and networking.

Does IT Cares serve clients across Canada?

Yes. For remote support via AnyDesk, we serve clients anywhere in Canada — from Halifax to Vancouver. For in-home visits, we cover the greater Montreal area within a 100 km radius. See all our service areas.

Does IT Cares work with businesses and SMBs?

Absolutely. IT Cares offers dedicated SMB and enterprise services: outsourced IT support, monthly preventive maintenance, security audits, network configuration, and Microsoft 365 / Google Workspace management. We're trusted partners to over 200 businesses. See our business solutions.

How can I contact IT Cares?

You can reach us by phone at 1 (888) 711-9428 (Mon–Fri 9am–6pm, Sat–Sun 10am–5pm), by email at info@itcares.ca, or via our online booking form. We typically respond within the hour during business hours.