Whatever broke, we have probably fixed it 100 times. Whether your computer won't turn on, your printer is acting up, or a scary popup just appeared — call us. We will walk you through it in plain English.
It's not your fault. Computers are confusing on purpose. We treat every caller like a friend.
We don't talk in tech-speak. We explain what we're doing and why.
You see your screen the whole time. You can stop us with one click.
No fix, no fee. That simple.
Click whichever sounds most like your problem. Each one shows what we'd do.
Speed up Windows or Mac in 30 min.
Remove popups, ransomware, scams.
Offline, won't print, won't connect.
Outlook, Gmail, Hotmail issues.
Windows login, Microsoft account.
No internet, slow connection.
Boot loop, black screen, blue screen.
macOS issues, spinning beachball.
Not sure? Just call — we'll diagnose for free.
Popup scam, fake invoice, hacked account.
Simple as a phone call. You stay in control every step of the way.
We answer in plain English. Tell us what happened. Quote upfront — $59 CAD flat for most problems.
We text or email you one link. You click it, share a one-time code. That's it — no app store, no installation.
Your screen, your control. Average fix time: 30–60 minutes. You see everything we do.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Flat Session Price | $59 CAD | $99–$249 USD / hr |
| Wait Time | Under 15 min | 1–5 business days |
| Drive to a Store | Never | Often required |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
| Canadian-Based | Yes — since 2014 | US headquarters |
| Bilingual EN / FR | Yes | English only |
| Talk to Real Human | Always | Script reader |
| Open 7 Days, 9am–9pm ET | Yes | Limited hours |
Pricing and service details from public sources, accurate as of 2026.
5.0 average across 30+ verified reviews
“My laptop was completely frozen and they had it running perfectly within 45 minutes. Very professional and affordable.”
— Patricia O'Brien, 68 — Halifax
“Best IT support I've ever used. Removed a nasty ransomware infection and recovered all my files. Fast, knowledgeable, fair price.”
— David Chen — Toronto
“I am not good with computers and they were so patient. They explained every step like I was a friend, not a customer. Fixed printer and email in one call.”
— Margaret Thompson, 74 — Calgary
“My computer wouldn't start and I panicked. IT Cares connected remotely and diagnosed a driver issue in minutes. Outstanding service!”
— Sandra Williams — Ottawa
