I don't know anything about computers — can you still help?
Yes. About 60% of our callers say exactly that. We do all the technical work; you just answer the phone and click one link when we ask. We will not make you feel dumb. Promise.
Is it safe to let strangers see my computer?
We use AnyDesk — 256-bit TLS encryption, the same as your bank. You authorize each session with a one-time code, watch every action live, and can disconnect with one click. We never see your passwords (they're hidden) and never store your files.
Can my son/daughter book this for me?
Absolutely — that's how about 30% of seniors find us. Adult children call to set it up, then we work directly with the parent. We can also email a session summary to family afterward.
What are your hours?
7 days a week, 9am to 9pm Eastern Time. Most calls answered in under 60 seconds during those hours.
How much will it cost?
Flat $119.99 CAD for the first session covers most problems. Complex repairs may cost more — we tell you the price before starting. Or save with our
monthly plan from $9.99.
What if you can't fix it?
Full refund. No questions. If hardware needs replacing, we tell you exactly what part to buy and where, for no extra charge.
Can you help by phone only, without remote access?
Yes — many simple issues (printer, Wi-Fi, password reset) can be walked through over the phone if you prefer. Just ask.
How do I start if my computer won't even turn on?
Call us from any phone at 1 (888) 711-9428. We will troubleshoot over the phone first. If the computer is hardware-dead, we tell you the most affordable next step.
Do you speak French?
Oui — every technician is bilingual EN/FR. Switch languages anytime during the call.
