Because driving to a repair shop is a hassle. Because the big chains make you wait days. Because you want a real person who explains things in plain English. We are that person — and we work from anywhere in Canada and the USA.
Every call goes to a certified Canadian technician — not an overseas script reader.
Most repairs start within 15 minutes. No appointments weeks out, no commute, no parking.
We explain every step like talking to a neighbour. Bilingual EN/FR included.
Flat rate. No hidden fees. If we can't resolve it remotely, you pay nothing.
Click any problem to see how we handle it.
Speed up Windows or Mac in 30 min.
Remove popups, ransomware, scams.
Offline, won't print, won't connect.
Outlook, Gmail, Hotmail issues.
Windows login, Microsoft account.
No internet, slow connection.
Boot loop, black screen, blue screen.
macOS issues, spinning beachball.
Simple as a phone call. You stay in control every step of the way.
Tell us what's wrong in plain English. We'll quote a flat $59 CAD for most repairs upfront.
You click one link, share a one-time code. The app is called AnyDesk — think of it as a safe video call for your laptop.
You see every action live on your screen. Stop anytime by clicking Disconnect. Most issues fixed in 30–60 minutes.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Flat Session Price | $59 CAD | $99–$249 USD / hr |
| Wait Time | Under 15 min | 1–5 business days |
| Drive to a Store | Never | Often required |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
| Canadian-Based | Yes — since 2014 | US headquarters |
| Bilingual EN / FR | Yes | English only |
| Talk to Real Human | Always | Script reader |
| Open 7 Days, 9am–9pm ET | Yes | Limited hours |
Pricing and service details from public sources, accurate as of 2026.
Remote means we serve you whether you're in a city or a small town.
5.0 average across 30+ verified reviews
“My laptop was completely frozen and they had it running perfectly within 45 minutes. Very professional and affordable.”
— Patricia O'Brien, 68 — Halifax
“Best IT support I've ever used. Removed a nasty ransomware infection and recovered all my files. Fast, knowledgeable, fair price.”
— David Chen — Toronto
“I am not good with computers and they were so patient. They explained every step like I was a friend, not a customer. Fixed printer and email in one call.”
— Margaret Thompson, 74 — Calgary
“My computer wouldn't start and I panicked. IT Cares connected remotely and diagnosed a driver issue in minutes. Outstanding service!”
— Sandra Williams — Ottawa
