From Windows 11 update loops to old Windows 7 machines that still need to run, we handle it all. Click your version below or jump straight to the problem.
Updates, performance, account login, all 11-specific issues.
Most common — slowdowns, drivers, blue screens, activation.
Legacy support for older Surface devices and budget laptops.
Yes, we still support it. Some businesses run critical apps on it.
Each tile links to a dedicated fix guide.
Speed up Windows or Mac in 30 min.
Remove popups, ransomware, scams.
Offline, won't print, won't connect.
Outlook, Gmail, Hotmail issues.
Windows login, Microsoft account.
No internet, slow connection.
Boot loop, black screen, blue screen.
macOS issues, spinning beachball.
Missing or broken drivers, devices not detected.
Windows update loop, install fails.
Can't sign in to Windows or Microsoft 365.
Crashes, error codes, won't boot.
Simple as a phone call. You stay in control every step of the way.
We confirm which Windows you have (11, 10, 8, 7) and what's broken.
One-time code, AnyDesk session — same level encryption as Canadian banks.
We fix the issue AND show you how to prevent it from coming back. Average session 30–60 minutes.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Flat Session Price | $59 CAD | $99–$249 USD / hr |
| Wait Time | Under 15 min | 1–5 business days |
| Drive to a Store | Never | Often required |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
| Canadian-Based | Yes — since 2014 | US headquarters |
| Bilingual EN / FR | Yes | English only |
| Talk to Real Human | Always | Script reader |
| Open 7 Days, 9am–9pm ET | Yes | Limited hours |
Pricing and service details from public sources, accurate as of 2026.
Our technicians hold Microsoft 365, Windows Server, and desktop OS certifications.
Active Directory, Windows Server 2016–2022, hybrid Azure setups for small business.
BitLocker, Defender, Smart Screen — we configure them correctly.
For SMB and households who want consistent settings across devices.
Need Windows support for your business? See Managed IT Services or SMB Support.
5.0 average across 30+ verified reviews
“My laptop was completely frozen and they had it running perfectly within 45 minutes. Very professional and affordable.”
— Patricia O'Brien, 68 — Halifax
“Best IT support I've ever used. Removed a nasty ransomware infection and recovered all my files. Fast, knowledgeable, fair price.”
— David Chen — Toronto
“I am not good with computers and they were so patient. They explained every step like I was a friend, not a customer. Fixed printer and email in one call.”
— Margaret Thompson, 74 — Calgary
“My computer wouldn't start and I panicked. IT Cares connected remotely and diagnosed a driver issue in minutes. Outstanding service!”
— Sandra Williams — Ottawa
