London, Ontario — known as the Forest City — is home to approximately 420,000 residents. As a major university city (Western University, Fanshawe College), regional healthcare hub (London Health Sciences Centre, St. Joseph's Health Care), and growing tech sector, London generates enormous demand for reliable computer support.
Yet London's home users and small businesses face a familiar challenge: the major IT providers in the city are either Nerds On Site with unpredictable hourly billing, or local shops that hold computers for days. Students can't afford to be without a laptop for a week, and healthcare workers need fast, trustworthy help. IT Cares was built for exactly this: same-day remote repair at flat rates, serving all of London and the surrounding Middlesex County region.
Four steps — no tech knowledge needed. No dropping off your laptop at a campus shop.
Phone (581) 398-1270 or use our online form. Describe the problem — no technical jargon needed. We give you a clear quote before starting. No surprise charges.
Download the free AnyDesk app in 2 minutes. Share a one-time access code with the technician. No technical knowledge needed — we guide you step by step.
A certified technician connects to your London computer, finds the issue, explains what they see, and fixes it — all visible on your screen. You remain in full control.
Issue resolved, system tested, session closed. You get tips for keeping your computer healthy. Fixed or fully refunded — our promise to every London client.
All services remote — no driving to a shop, no waiting days for a callback.
Complete removal of viruses, ransomware, adware, and spyware. We protect your London computer with enterprise antivirus and configure real-time shields so it doesn't happen again.
Get Help →Especially important for Western and Fanshawe students — a slow laptop mid-semester is critical. We fix startup bloat, clean up processes, and get your computer running like new.
Get Help →Blue screens, failed Windows updates, error codes, driver conflicts — our certified technicians resolve all Windows issues remotely. We also handle fresh installs and Microsoft 365 setup for London users.
Get Help →MacBook Air or Pro not cooperating? Many London students and professionals rely on Macs. We fix macOS issues, Apple ID problems, iCloud sync, and performance — all remotely.
Get Help →Outlook configuration, Microsoft 365 setup for home or small business, email troubleshooting — including Western student email and Fanshawe account issues. Quick resolution, no campus IT queue.
Get Help →Lost files, crashed drive, or ransomware? We recover what can be saved and configure automatic cloud backup going forward. Protecting London residents' photos, assignments, and documents.
Get Help →Patient, jargon-free help for seniors in London and Middlesex County. Email setup, video calls, online banking, scam awareness — clear explanations at any pace.
Learn More →London's growing tech sector and small businesses deserve professional IT without corporate billing. Network setup, Microsoft 365 team deployment, cybersecurity, and managed IT — all remote.
Learn More →Same speed, same flat rate across all of the London region and Middlesex County.
Faster, flatter, and more reliable than the alternatives.
Western and Fanshawe students rely on laptops for everything. At $49 for a diagnostic and $99 for a full repair, IT Cares is far more affordable than campus IT shops or Nerds On Site.
London shops typically book repairs for 3–5 days out. IT Cares connects within 2 hours. No waiting, no surrendering your laptop — repair happens while you watch.
Unlike Nerds On Site's hourly billing, IT Cares charges a flat rate — $49 to $149, all-in. You know the price upfront with no surprise additions.
Our guarantee is absolute. If the issue isn't resolved, you receive a complete refund. No partial credits, no service fees — reliable London IT support you can count on.
Whether your computer crashes on a Tuesday morning or a Sunday night before an exam, IT Cares is available. Every day of the week, year-round.
IT Cares has operated since 2010. Certified professionals — not part-time freelancers — serve every London client. Consistency and reliability in every session.
Flat rates for students, families, and small businesses — no hourly billing surprises
Real reviews from London students, healthcare workers, and families.
"My laptop crashed three days before my Western finals. IT Cares connected within an hour, fixed the boot issue, and I had my laptop back the same afternoon. Saved my semester. Flat rate too — no hourly shock."
"I'm a nurse who works from home two days a week. My VPN kept dropping. IT Cares fixed the network adapter issue in one session — no need to call LHSC IT which takes days. Incredibly fast and professional."
"I have a small marketing firm in London. IT Cares set up Microsoft 365 for my team of four remotely in one afternoon. Nobody had to leave the office, and the price was a fraction of what Nerds On Site quoted."
Ransomware, critical system failure, or data at risk? Our SOS Emergency line connects a senior technician within the hour — available every day, any time.
Remote Computer Repair — London, Ontario
Students, healthcare workers, and families in London Ontario finally have a fast, certified IT option. Available 7 days a week, response within 2 hours.