Will you work on my computer while I'm in Florida?
Yes — that is exactly what we're built for. We connect remotely over your internet connection, so it makes no difference whether you're in Fort Lauderdale or Fredericton. Call us at 1 (888) 711-9428 and we can usually start within 15 minutes.
Can you help me connect to my Canadian bank from the USA?
Absolutely. We help snowbirds with RBC, TD, Scotiabank, Desjardins, and other Canadian banks every winter. Common issues like two-factor SMS not arriving in the USA or blocked logins are fixed quickly. Call 1 (888) 711-9428 and we'll walk you through it.
Do you offer bilingual French-English support?
Oui — every session can be conducted in English, French, or a mix of both. Just ask the technician to switch. This is especially popular with Quebec snowbirds who prefer to explain the problem in French.
Can you set up a Canadian VPN so I can watch CBC and TSN?
Yes. We set up a VPN that makes your computer appear to be in Canada, so CBC Gem, TSN Direct, and other geo-blocked Canadian services work normally. The whole setup takes about 20 minutes. See also our
internet fix page for related help.
Will you help me file my Canadian taxes online from the US?
We can help you access CRA My Account, fix login issues with NETFILE-certified software like TurboTax or H&R Block, and troubleshoot any error that stops you from filing. For tax advice itself you'll want an accountant, but for the tech side we've got you covered. Call 1 (888) 711-9428.
My Wi-Fi at the resort or RV park is very slow. Can you still connect?
We need a connection that is stable enough to load a webpage — even resort Wi-Fi usually qualifies. If your connection is too weak, we'll walk you through phone-based steps instead. See our
internet troubleshooting page for more tips.
Can my adult child in Canada book this for me?
Yes — about a third of our snowbird clients are booked by their adult children. Your son or daughter can pay online, and we work directly with you in Florida or Arizona. We email a plain-English summary of what we did to everyone involved.
How much does it cost in US dollars?
Our sessions are billed in Canadian dollars — $119.99 CAD flat, which is typically around $43–$45 USD depending on the exchange rate. No US taxes, no travel fees, no hidden charges. Or consider our
monthly plan for unlimited sessions.
Can you fix my printer at my winter home in the USA?
Yes. Printer problems are one of the most common snowbird calls we get — new US Wi-Fi network, new router, different paper settings. We fix most printer issues remotely in under 30 minutes. See our
printer fix page or call 1 (888) 711-9428.
I got a scary popup saying my computer is infected. What do I do?
Don't call the number in the popup — it's almost always a scam. Close the browser window (or restart if you can't), then call us at 1 (888) 711-9428. We'll do a full scan, remove anything dangerous, and make sure your banking info is safe. See our
virus removal page.
Can you help me set up Zoom so I can video-call my grandkids back in Canada?
Yes — Zoom setup, camera problems, audio echo, and meeting links are quick fixes we do daily. We can even stay on after setup to make a test call with family so you know it works before we hang up.
Do you offer a plan for the whole winter season?
Yes. Our
monthly tech support plan starts at $9.99/month and covers unlimited remote sessions — perfect for a 3–5 month snowbird stay. You get the same technician each time and priority scheduling. Call 1 (888) 711-9428 to sign up.
