Every winter, hundreds of thousands of Canadians head to Florida, Arizona, and Texas — and bring their laptops, tablets, and Wi-Fi headaches with them. We are a Canadian tech support company that works fully remotely, so it doesn't matter if you're in Sarasota or Saskatoon. Same technician, same flat rate, same plain-English help. Bilingual EN/FR included.
Florida, Arizona, Texas, British Columbia — we connect to your computer wherever you have internet. One flat rate, no roaming surprises.
Start in English, switch to French whenever you like. All our technicians are fluent in both — perfect for Quebec snowbirds.
We work 9am–9pm Eastern Time, which lines up well with Florida, Arizona, and Texas hours. No waiting until Monday morning.
Adult children back in Canada can book and pay for a session — we work directly with your parents and email you a summary afterward.
Click any problem to see exactly how we handle it.
Access CBC, TSN, RBC, Desjardins and other Canadian-only services from the USA. We set up a safe VPN in about 20 minutes.
Bank login blocked, two-factor not working, or account locked while abroad — we walk you through every step.
Wrong Netflix library, missing shows, or streaming that keeps buffering — fixed without buying any extra hardware.
Weak signal, can't connect to the resort Wi-Fi, or internet that cuts out every hour — we diagnose and fix it remotely.
Printer won't connect to the US Wi-Fi network, or not printing at all — usually fixed in under 30 minutes.
Camera not working, echo on calls, or can't find the meeting link — we get you on screen with family fast.
Locked out of email, Windows, or an online account — we recover access safely without losing any of your files.
Scary popup, computer running like molasses, or a suspicious email you clicked — we scan, clean, and speed things up.
Simple as a phone call. You stay in control every step of the way.
Reach us at 1 (888) 711-9428 from any US or Canadian phone. Tell us what's going on in plain English — no tech words needed.
You get a text or email with a single link. Click it, share a 4-digit code, and we're connected to your laptop. Nothing to install in advance.
You see every step on your screen. Stop us any time by clicking Disconnect. Most snowbird issues are fixed in 30–45 minutes.
We close the session and email you a plain-English summary of what we did. No recurring charges unless you choose our monthly plan.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Works from Florida / Arizona / Texas | Yes — 100% remote | In-store or local only |
| Canadian technician (RBC, Desjardins, CBC) | Yes | Usually not |
| Bilingual EN/FR | Yes — switch anytime | English only |
| VPN & Canadian site access setup | Included in session | Not offered |
| Price | $59 CAD flat | $99 USD + travel fee |
| Wait time | Starts in ~15 minutes | Days to weeks |
| Refund if not fixed | Full refund | Rarely |
| Adult child can book for parent | Yes — emails family summary | Usually not |
Pricing and service details from public sources, accurate as of 2026.
5.0 average across 30+ verified reviews
“I couldn't connect to my Desjardins account from Florida and I was panicking. The technician called me back in 10 minutes, switched to French when I asked, and had everything working in half an hour. Magnifique!”
— Huguette B., Sarasota FL (from Laval QC)
“Our son booked this for us before we left Canada. They set up our VPN so we can watch CBC and TSN, fixed the Zoom camera, and even showed us how to use it next time. Best gift our son ever gave us, honestly.”
— Gerald & Pat M., Scottsdale AZ (from Burlington ON)
“J'avais peur de ne pas trouver d'aide en français en Floride. Le technicien était bilingue et très patient. Il a réglé mon imprimante et mon Netflix en une heure. Je recommande à tous les snowbirds!”
— Monique L., Fort Lauderdale FL (from Quebec City QC)
“The Wi-Fi at our RV resort was a nightmare. IT Cares connected remotely, found the issue with my Wi-Fi adapter settings, and fixed it without me touching a single cable. Worth every penny at $59.”
— Bob T., Mesa AZ (from Winnipeg MB)
