Four simple steps — your computer is fixed without ever leaving your home
Contact IT Cares by phone at (581) 398-1270 or use our online booking form. Describe your issue — the first consultation is free. We'll schedule a time that works for you, often the same day in Moncton.
We'll guide you to download AnyDesk, a free and secure remote access tool. You'll receive a one-time connection code. The whole setup takes under two minutes, even if you're not tech-savvy.
A certified Canadian technician takes control of your computer with your explicit permission. You watch everything on screen in real time. Our tech diagnoses the problem, explains the cause, and begins the repair immediately.
Your issue is resolved in a single session. We perform a final system check, give you practical tips to prevent recurrence, and close the remote connection permanently. Satisfaction guaranteed or your money back.
Everything your computer needs — handled online by certified technicians
Complete elimination of viruses, ransomware, spyware, and adware from your Moncton PC or Mac. Professional antivirus installation included. Your system is thoroughly scanned and protected.
Get HelpIs your PC or Mac running slower than it used to? We clean startup programs, remove junk files, free up disk space, and optimise system settings. Most computers run up to 3x faster after a tune-up.
Get HelpBlue screens, failed updates, account lockouts, driver errors — our technicians resolve all common Windows issues remotely. We also assist with fresh Windows installations and system migrations.
Get HelpMacBook, iMac, or Mac mini running slow or showing errors? We're certified on all recent macOS versions including Sonoma and Ventura. Remote Mac repair is just as effective as bringing it to an Apple store.
Get HelpCan't send emails? Account hacked? Need to set up Outlook, Gmail, or a business email on your computer or phone? We handle complete email setup and recovery for Moncton clients quickly and securely.
Get HelpLost photos, documents, or important files? We perform remote data recovery and set up automatic cloud backup systems so you never lose files again. We support Google Drive, OneDrive, iCloud, and external drives.
Get HelpSlow internet, dropping connections, or a router you can't configure? We remotely diagnose network problems, optimise your Wi-Fi settings, and set up secure home or business networks in Moncton.
Get HelpPrinter not working? New device to configure? We remotely install drivers, troubleshoot printer connections, set up scanners, and configure peripherals so everything works together seamlessly.
Get HelpMoncton is growing fast — so is demand for reliable online IT support in New Brunswick
Unlike local computer shops in Moncton that may keep your machine for days, IT Cares connects in under 2 hours. You keep your computer while we fix it — no disruption to your day.
No shop overhead, no travel fees, no hidden diagnostic charges. Remote computer repair in Moncton costs significantly less than bringing your machine to a physical store. Flat-rate pricing — you always know what you'll pay.
IT Cares has been operating for 15+ years with certified technicians who understand the Canadian technology environment, Canadian privacy laws (PIPEDA), and the specific needs of Atlantic Canada residents.
Moncton is Canada's only officially bilingual city. Our technicians are fluent in both English and French, making us ideal for Moncton's diverse population whether you prefer to communicate en français or in English.
Computer problems don't follow a Monday–Friday schedule. IT Cares is available 7 days a week including weekends and holidays. Whether it's a Saturday morning or a Sunday evening in Moncton, we've got you covered.
If we cannot fix your problem, you don't pay. Our satisfaction guarantee applies to every Moncton client. We keep working until the issue is fully resolved, or we issue a complete refund — no questions asked.
| Feature | IT Cares Remote | Local Shop |
|---|---|---|
| Turnaround time | Under 2 hours | 1–5 business days |
| You keep your computer | Yes | No — leave it at the shop |
| Cost | From $49 | $80–$200+ |
| Weekend availability | Yes, 7 days/week | Often closed |
| Satisfaction guarantee | Full refund if not fixed | Varies by shop |
Clear flat rates — no surprises, no hidden fees
"My laptop was completely taken over by a virus and I panicked. IT Cares connected within an hour, cleaned everything up, and had me back online the same afternoon. I'm in Moncton and they were better than any local shop I've tried."
"Our small business in Moncton was experiencing network issues and nobody could figure it out. IT Cares diagnosed and fixed the problem remotely in under an hour. The technician also spoke to us in French, which was a nice bonus here in Moncton."
"I'm not very tech-savvy and was nervous about letting someone access my computer remotely. The technician was so patient, explained every step, and my computer now runs like it did when I first bought it. Worth every penny."
Ransomware attack, complete system failure, critical data at risk? Our SOS Emergency line is available right now. A senior technician will connect to your Moncton computer within the hour.
Answers to the most common questions from Moncton residents
Call us now or book a remote session online. A certified Canadian technician is available today — 7 days a week.