Residents need patient, jargon-free help with the everyday things — Wi-Fi, passwords, printers, Zoom. Community managers need a reliable partner they can point residents to, without fielding tech calls themselves. IT Cares is that partner. We bill simply, report clearly, and make your residents feel taken care of.
One monthly invoice covers your entire community. Per-resident or flat-building pricing available.
Residents call one number and reach a patient, plain-English technician — not a chatbot or offshore script reader. 7 days a week, 9am–9pm ET.
Live group sessions on scam protection, Zoom basics, smartphone tips, online banking safety. Video or optionally on-site.
Your designated IT Cares contact handles reporting, invoicing, and workshop scheduling — zero time on tech coordination.
From individual resident calls to community-wide programs.
Can't connect, slow internet, device won't find the network.
Common room or in-unit printer offline, won't scan.
Group sessions on fake Microsoft calls, email fraud, safe online banking.
Setup, camera/audio fixes, so residents can reach family.
Forgotten Windows, email, Facebook — #1 resident call.
Clean infected laptops, remove fake antivirus popups.
Custom short-video walkthroughs for your community's devices and apps.
Structured 4-week program — smartphone basics, email safety, video calls, spotting scams.
Simple as a phone call. You stay in control every step of the way.
Tell us your community size and top pain points. Plan proposal within 24 hours.
Residents get a simple card with one phone number and one email. No apps to install.
Recurring video or on-site session — scam awareness, Zoom, smartphone basics.
Total sessions, top issues, attendance, cost breakdown. One invoice, one contact.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Bulk Building Pricing | Yes — flat or per-resident | Individual bookings only |
| Dedicated Community Manager Contact | Yes — named liaison | Not offered |
| Monthly Resident Workshops | Yes — included in plans | Not offered |
| Resident Response Time | Under 15 minutes | 1–3 business days |
| Bilingual EN / FR | Yes | English only |
| Session Price for Residents | Covered by building plan | $79–$149 per incident |
| Monthly Reporting Dashboard | Yes — PDF + summary | Not offered |
| Scam Protection Program | Yes — monthly workshops | Not offered |
Pricing and service details from public sources, accurate as of 2026.
5.0 average across 30+ verified reviews
“Je ne savais pas comment faire Zoom avec mes petits-enfants. La technicienne a été tellement patiente. En 30 minutes tout fonctionnait.”
— Denise Auger, 76 — Les Jardins Laurentides, QC
“I got one of those scary Microsoft popups and panicked. IT Cares picked up in two minutes, cleaned everything off, and then taught me how to spot the next one.”
— Harold Simmons, 81 — Osprey Cove Retirement Village, Ocala FL
“Avant IT Cares, mes résidents appelaient la réception pour des problèmes d'ordinateur. Maintenant ils ont un numéro direct, on reçoit un rapport mensuel.”
— Sandra Lefebvre, Directrice — Résidences Bonaventure, Québec
“We have 340 units and tech complaints were eating up our front desk staff's time. IT Cares took over — one number, one invoice, monthly scam workshops.”
— Michael Tran, Community Director — Palm Harbor 55+ Community, FL
