Charlottetown is a vibrant city, but with a population of roughly 40,000, the island has fewer specialist IT technicians per capita than larger Canadian cities. Booking a qualified technician through a local shop can mean waiting several days — time you simply don't have when your computer is broken.
Remote IT support changes that entirely. IT Cares connects to your Charlottetown computer in under 2 hours. There's no commute across the island, no leaving your device overnight, and no paying inflated local prices because options are limited. You get the same certified expertise available in Toronto or Montreal, right at your desk in Charlottetown, PEI.
Simple steps — you stay home, we fix your computer
Reach IT Cares at (581) 398-1270 or use our online booking form. Describe your problem — initial advice is free. We'll book a time that works for your Charlottetown schedule, often within the same day.
We'll walk you through downloading AnyDesk, a free secure connection tool. Even if you're not comfortable with technology, our technician guides you through each step by phone. Takes about 2 minutes total.
Our technician connects and you watch every action on your screen. You'll hear the full diagnosis explained in plain English before any repair begins. You remain in control at all times and can stop the session instantly.
Your computer is fixed in one session. We run a final check, provide tips to keep it running smoothly, and permanently close the remote connection. 100% satisfaction guaranteed — fixed or fully refunded.
From virus removal to senior-friendly tech training — all handled online
Your Charlottetown PC or Mac is fully scanned and cleaned of all viruses, ransomware, spyware, and pop-up adware. We install a professional-grade antivirus so it won't happen again.
Book NowIs your computer taking forever to start up or open files? We diagnose the bottleneck — whether it's a bloated startup, low disk space, or background processes — and optimise your system completely.
Book NowNew email account, lost password, hacked inbox, or Outlook not sending? We set up and repair email on any device — PC, Mac, iPhone, or Android — for Charlottetown clients of all ages.
Book NowPatient, jargon-free guidance for seniors in Charlottetown and across PEI. Video calls, online banking, photo sharing, email — we make technology approachable at any age. Family can book on your behalf.
Learn MoreUpdate failures, blue screens, slow startups, account problems — our certified technicians resolve all common Windows issues for PEI residents without any shop visit required.
Book NowMac running slowly? Apps crashing? macOS update stuck? We're certified on all recent Mac systems and can remotely repair, optimise, and update your Apple computer from wherever you are on PEI.
Book NowAccidentally deleted files, a failing hard drive, or no backup in place? We recover lost data and set up automatic cloud backups so your photos, documents, and important files are always protected.
Book NowSlow connection, dropping signal, or trouble setting up a new router in your Charlottetown home or business? We remotely diagnose and optimise your network setup — no technician visit needed.
Book NowCharlottetown has a significant senior population, and many residents find it difficult to get clear, unhurried IT help. Most computer shops are geared toward quick fixes, not patient explanation. IT Cares is different.
Our technicians are specifically trained to work with older adults in Prince Edward Island. We never use confusing jargon, we explain everything twice if needed, and we go at your pace. Common requests from our senior clients in Charlottetown include:
Family can book on a senior's behalf. If your parent or grandparent lives in Charlottetown and needs tech help but isn't comfortable booking online, you can call (581) 398-1270 or use our contact form to arrange a session for them. We'll call them directly at the scheduled time and walk them through everything.
The IT support Prince Edward Island residents have been waiting for.
Local Charlottetown shops can take days to see you. IT Cares connects in under 2 hours. Your computer is fixed the same day you call — not next week.
Whether you're in Charlottetown, Summerside, or anywhere else on Prince Edward Island, remote IT support reaches you equally. Geography is irrelevant — your internet connection is all you need.
Flat rates from $49 — no travel surcharges, no diagnostic fees added on top. You know exactly what you'll pay before we start. If the problem isn't fixed, you pay nothing.
15+ years in business, 5,000+ satisfied clients. Our technicians hold professional IT certifications and are employed full-time — not freelancers working part-time from their kitchen.
We take extra time with older clients, explain clearly, never talk down, and never rush. Charlottetown has a large senior community and we're proud to serve them with the patience they deserve.
Monday through Sunday, including PEI holidays. When your computer breaks on a Saturday evening in Charlottetown, we're still available — not closed until Monday morning.
Clear flat rates — no surprises, no hidden fees, no travel charges for island-wide service
"I'm 74 and my daughter set this up for me. The technician was so kind and patient, explaining everything without making me feel dumb. They sorted my email and set up Zoom in one session. My grandchildren will finally be able to video chat with me!"
"I run a small B&B in Charlottetown and my laptop got infected with something nasty. IT Cares cleaned it remotely in under an hour. I didn't need to leave my guests or shut down my business for a day. Highly recommended."
"As a student at UPEI, I can't afford to lose my laptop for a week. IT Cares fixed my Windows problem in one evening session while I was in my dorm room. Cheaper and faster than any shop on the island."
System completely down, ransomware infection, or critical data at risk? Our SOS Emergency line connects you to a senior technician within the hour — even on evenings and weekends on PEI.
Certified Canadian technicians available 7 days a week. Book online or call now — service within 2 hours for most requests.