What does data recovery cost?
RAID diagnostic is $49. RAID 1 recovery starts at $799 when both drives need individual recovery. RAID 5/6/10 reconstruction with stripe analysis starts at $1,499. No-data-no-pay guarantee: if we recover nothing, you only pay the $49 diagnostic.
Should I rebuild the RAID array myself?
No — never attempt a RAID rebuild before imaging all drives. A failed rebuild overwrites the parity data on remaining drives, making full recovery impossible. Power off the array and bring all drives to us. We image every drive first, then work on copies — the originals are never touched until we have a full sector-by-sector copy.
Can you recover data from a degraded Synology RAID 5?
Yes — a Synology RAID 5 that has lost one drive is still intact via parity data. Even with two failed drives, partial recovery using parity reconstruction is often possible. We support all Synology DSM versions, SHR, SHR-2, Btrfs and ext4 volume types. Synology DS920+, DS1522+, RS1619xs+ and all other models supported.
Can you recover data from a QNAP NAS that won’t start?
Yes — we recover from QNAP TS, TVS, TBS, and TS-h enterprise series. Common scenarios: QTS boot failure, degraded array, failed QNAP controller board, ransomware-encrypted shares, accidental volume deletion. We remove the drives and work with them directly, bypassing the failed QNAP board.
What RAID levels do you support?
We support RAID 0, 1, 5, 6, 10, 50, 60, JBOD, and proprietary NAS volume types including Synology SHR/SHR-2, Drobo BeyondRAID, and custom ZFS/Btrfs/mdraid Linux arrays. Hardware RAID controllers from LSI/Broadcom MegaRAID, Dell PERC, HP Smart Array, and Adaptec are all supported.
How long does RAID recovery take?
RAID 1 recovery: 3–7 business days. RAID 5/6/10 with stripe reconstruction: 7–14 business days. Large enterprise arrays (>20TB): up to 21 business days. We provide a precise timeline estimate during the $49 diagnostic once we’ve assessed all drives.
Can you recover from a NAS after ransomware encryption?
Yes — for RAID NAS ransomware cases, we first check if shadow copies (VSS) or Btrfs snapshots were not deleted. We then check for known decryption keys. If neither is available, partial unencrypted data recovery from sectors the ransomware hasn’t yet processed is sometimes possible. See our
ransomware recovery page for full details.
Is it possible to recover data from an external hard drive connected to a NAS?
Yes — external drives connected to a NAS via USB or eSATA are treated as single-drive recovery cases. If the NAS formatted the drive with ext4 or Btrfs, we can recover the files directly. Pricing: $49 diagnostic + $349 logical or $799 mechanical, same as standard HDD recovery.
Do you recover from custom Linux RAID (mdraid) or ZFS?
Yes — Linux software RAID (mdraid) and ZFS pools are fully supported. We can reconstruct mdraid superblocks, recover degraded ZFS zpools (even with multiple failed vdevs), and extract data from Btrfs RAID 1 and RAID 5/6 volumes. Custom build enterprise servers supported.
Where can I bring my RAID array for data recovery in Montreal?
IT Cares is located at Rue Richmond, Montreal QC H3J 0C4. We accept full NAS units or individual drives. For large enterprise servers, we can arrange on-site imaging. Call 1 (888) 711-9428. Secure mail-in available nationally. We accept arrays up to 32 drives.
