What does data recovery cost?
USB diagnostic is $49. Logical recovery (deleted files, accidental format, FAT corruption on a detected drive) is $349. Physical recovery (broken connector, controller bypass, not detected) is $799. No-data-no-pay: if we recover nothing, you only pay the $49 diagnostic.
Can I recover USB data for free?
For recently deleted files from a healthy, detected USB drive, free tools like Recuva (Windows) or PhotoRec can sometimes work — especially if you haven’t written new data to the drive since the deletion. For a USB that shows RAW, 0 bytes, or isn’t detected, professional recovery is required. Our $49 diagnostic identifies your specific situation before you commit to anything.
My USB drive shows as RAW — can you recover it?
Yes — RAW filesystem means the FAT32 or exFAT file system table is corrupted, but the actual data blocks on the NAND chip are typically still intact. File system reconstruction or file-carving on the raw sectors recovers files in the majority of cases. This is typically a $349 logical recovery.
Is it possible to recover data from a broken USB flash drive?
Yes — if only the USB connector is broken (snapped off, bent pins, loose connection), the NAND chip inside is almost certainly intact. We either solder a new USB connector or read the NAND chip directly using specialized chip readers. Success rate for broken-connector USB drives exceeds 90% when only the connector is damaged.
How to recover data from a USB drive that won’t show up?
Step 1: Stop plugging it in repeatedly — each attempt risks further corruption. Step 2: Call IT Cares at 1 (888) 711-9428. Step 3: Bring to Rue Richmond, Montreal H3J 0C4 or mail in securely. Step 4: $49 diagnostic identifies the exact failure (controller, NAND, connector, or filesystem). Step 5: Recovery and delivery with your approval.
Where can I get USB data recovered in Canada?
IT Cares is physically located at Rue Richmond, Montreal QC H3J 0C4. We accept walk-ins and mail-in from all Canadian provinces — Toronto, Vancouver, Calgary, Ottawa, Halifax, Winnipeg, Edmonton, Quebec City, and beyond. We provide a secure mail-in kit with instructions for safely packaging your drive. Call 1 (888) 711-9428 to arrange.
Do you also recover SD and microSD cards?
Yes — SD, SDHC, SDXC, microSD, CF (CompactFlash), and CFexpress cards are all supported. Camera cards, drone memory cards, dashcam cards, phone storage — same pricing as USB drives: $49 diagnostic + $349 logical or $799 physical. Samsung, SanDisk, Lexar, and all other card brands supported.
How long does USB recovery take?
Logical USB recovery (deleted files, format, FAT corruption): 24–48 hours. Physical recovery (broken connector, controller bypass, NAND reading): 3–10 business days. Express <24h diagnostic for $99.99 for urgent cases.
