IT Cares provides bilingual data recovery for Ottawa and the National Capital Region via mail-in service. Montreal is just 200km away — Canada Post Xpresspost typically delivers in 1-2 business days. Ship your HDD, SSD, RAID, or iPhone using our prepaid label. Diagnostic within 24h of receipt. Prices: $49 diagnostic / $349 logical / $799 mechanical / $1499 complex. No-data-no-pay guarantee. Call 1 (888) 711-9428 en anglais ou en français.
Ottawa clients benefit from a unique geographic advantage: Montreal is only approximately 200 kilometers away. Canada Post Xpresspost from Ottawa's K1P (downtown) typically reaches our Montreal lab in 1-2 business days — often the fastest turnaround of any city outside Montreal itself.
IT Cares serves Ottawa's government sector employees (personal drives only), tech workers in Kanata's Silicon Valley North, Glebe home users, and Sandy Hill students. Our bilingual EN/FR service is perfectly aligned with Ottawa's official languages requirements.
Ottawa tech workers often try disk utilities first — CHKDSK, Disk Utility, or consumer recovery software. On a mechanically failing drive, this accelerates damage. Call 1 (888) 711-9428 first — we'll assess your situation for free over the phone.
K1P (downtown core), Kanata K2V, Glebe K1S, and all of the National Capital Region
A clicking Seagate or WD drive at your Westboro home office is a mechanical read-head failure. Power off immediately — call us at 1 (888) 711-9428 before any software attempts.
Accidentally formatted a drive before moving apartments in the Glebe? Stop writing to it. Logical recovery of deleted files has a very high success rate when actioned promptly.
Kanata tech workers often deal with NVMe SSD failures — controller issues, NAND wear, or sudden disappearance from BIOS. We recover data at the chip and firmware level.
Home media servers and small business RAID arrays fail more often than expected. Degraded Synology or QNAP NAS — we rebuild the array virtually and extract files without all drives being healthy.
Ottawa's weather-driven power events can kill a drive's circuit board. PCB repair requires matching calibration data — we source donor boards for Seagate, WD, Toshiba, HGST, and Samsung.
Sandy Hill students and Kanata professionals often use MacBooks. APFS corruption, M1/M2 SSD failure, or Time Machine drive issues — all handled via mail-in to our Montreal lab.
Fixed transparent prices. No hidden fees. No-data-no-pay.
No-data-no-pay guarantee — if we can't recover your data, you owe nothing beyond the $49 diagnostic.
1 (888) 711-9428 in EN or FR. Describe the failure.
Canada Post Xpresspost emailed. Free shipping.
Anti-static wrap, rigid box, padding all sides.
1-2 days to Montreal (only 200km).
Written report within 24h of receipt. Firm price.
Phone or email in EN/FR. Only $49 if declining.
New drive or USB shipped tracked to your K1P address.
A Kanata-based senior developer's Samsung 970 Pro NVMe SSD stopped being detected in BIOS after a Windows update cycle. 5 years of development projects, source code, and client documentation were inaccessible. He shipped via Canada Post Xpresspost — it arrived in Montreal in 1 business day. Diagnostic confirmed a firmware zone issue rather than physical NAND failure. Recovery: 100% of data extracted within 24 hours of arrival. Cost: $349.
Diagnostic is $49 CAD. Logical recovery is $349. Mechanical failure is $799. Complex cases are $1499. No-data-no-pay guarantee on all services.
iPhone data recovery starts at $349 for logical failures and up to $799 for physical damage. $49 diagnostic with no commitment.
Free tools like Recuva can help on healthy drives. Never use on clicking or physically damaged drives — call IT Cares for a free phone assessment first.
IT Cares is in Montreal, just 200km from Ottawa. Use our prepaid Canada Post label — 1-2 days transit. Diagnostic begins within 24h of receipt.
Yes — all external drives (USB, Thunderbolt, eSATA) are supported via mail-in from Ottawa. Logical and mechanical failures both handled.
Don't force-power or run disk tools. Pack in anti-static foam and rigid box, ship with our prepaid label. $49 diagnostic and written quote before any work.
Yes — Ottawa K1P to Montreal is only ~200km. Canada Post Xpresspost typically arrives in 1-2 business days. Prepaid label and return shipping included.
Canada Post Xpresspost from Ottawa typically takes 1-2 business days to Montreal. It's the shortest transit time of any city outside Greater Montreal.
Yes — anti-static wrap plus a rigid padded box ensures safe transit. We provide packing instructions. Add insurance for peace of mind.
Absolutely — IT Cares is fully bilingual EN/FR. Ottawa's bilingual community is well served. Call 1 (888) 711-9428 in either English or French. Our reports are provided in your preferred language.
Free prepaid label. $49 diagnostic. No-data-no-pay. Bilingual service since 2014.
IT Cares · Rue Richmond, Montreal QC H3J 0C4 · Bilingual service since 2014