IT Cares provides professional data recovery for Toronto residents and businesses via secure mail-in service. Ship your hard drive, SSD, iPhone, or USB drive using our prepaid Canada Post label. Diagnostic starts within 24 hours of arrival at our Montreal lab. Pricing from $49 (diagnostic) to $1499 (complex case). No-data-no-pay guarantee. Bilingual service since 2014. Call 1 (888) 711-9428.
IT Cares serves Toronto clients through a streamlined mail-in recovery service. Our Montreal laboratory handles everything from logical file recovery to complex mechanical failures. You never need to travel — we send a prepaid shipping label, you drop off at any Canada Post or Purolator location in the GTA.
Toronto is one of our highest-demand markets for data recovery, with drives arriving from M5V (downtown), Scarborough, Etobicoke, North York, and surrounding areas every week. Whether you're in Liberty Village or Yonge-Eglinton, the process is simple: one phone call, one prepaid label, one diagnostic report.
Every spin-up or read attempt on a mechanically failing drive reduces recovery probability. If your drive clicks, grinds, or is no longer detected — power it off, unplug it, and call us at 1 (888) 711-9428 before doing anything else. Do NOT run chkdsk, disk repair tools, or consumer recovery software on a failing drive.
Mail-in from anywhere in the GTA — postal codes M5V (downtown), M4K, M8Z, M3H and beyond
Not listed? We accept mail-in from all of Ontario — if Canada Post delivers to you, we can service you.
HDD, SSD, NVMe, USB, SD, RAID, Mac, iPhone — every device recovered
From a click of death near King West to a flooded drive in Scarborough
A drive clicking in a Liberty Village condo or a Bay Street office is a sign of read-head failure. Power off immediately — each click risks scoring the magnetic platters. Call us before attempting any software fix.
Shift-deleted a folder on your Etobicoke home NAS? Accidentally formatted a drive before a Scarborough move? Stop writing to the drive — data is still physically present until overwritten.
Toronto's grid can spike during storms. A PCB failure leaves your drive electronically dead. We match and reprogram replacement PCBs for Seagate, WD, Toshiba — restoring access to your data.
Drive shows 0 bytes, or disappears after spin-up? Firmware service zone corruption is common on Seagate and WD drives. We use manufacturer-level tools to restore the drive's internal operating system without touching your files.
Laptop dropped in a North York kitchen? Flooding in a Beaches basement? Do NOT power on a wet drive. Seal it in a bag as-is and ship to us immediately — water damage is time-sensitive and often recoverable if the drive is not powered on wet.
Small business in North York with a failed Synology or QNAP NAS? RAID 5 degraded array or controller failure? We recover RAID 0, 1, 5, 6, and 10 configurations — rebuilding the array virtually without requiring all drives to be healthy.
Transparent fixed prices. No hidden fees. No-data-no-pay guarantee.
No-data-no-pay guarantee — if we can't recover your data, you owe nothing beyond the $49 diagnostic.
7 simple steps — start to finish from your GTA address
Call 1 (888) 711-9428. Describe the failure — we advise what NOT to do before shipping.
We email a Canada Post Xpresspost or Purolator prepaid label. No shipping cost to you.
Anti-static wrap, rigid box, padding on all sides. We provide packing instructions.
Any Canada Post retail location or Purolator drop-off in the GTA. 1-2 days to Montreal.
Within 24h of receipt: written report with failure type, recovery probability, firm price.
Approve by phone or email. Decline at no charge beyond $49 diagnostic. No pressure.
Data shipped back on new drive or USB. Tracked shipping to your Toronto address.
IT Cares handles logical, firmware, PCB, and SSD recovery in our Montreal lab. For extreme mechanical cases — severe head crashes on multi-platter drives or physically scored platters — we partner with a certified ISO cleanroom laboratory in Montreal. You are always informed before any partner lab involvement, and pricing is included in your quote upfront.
A King Street West architecture firm's Synology NAS showed one drive as "degraded." Attempting a manual rebuild caused the second drive to fail, resulting in complete array loss — 4 years of project files including CAD drawings and client contracts. The firm shipped both drives via Purolator overnight to our Montreal lab. Diagnostic confirmed one drive had firmware zone damage and the other had developing bad sectors. Recovery: 98% of files retrieved within 5 business days. Data returned on a new 8TB external drive. Cost: $799.
Diagnostic is $49 CAD. Logical recovery (deleted files, accidental format) is $349. Mechanical failure (clicking, PCB) is $799. Complex cases (head crash, scored platters) are $1499. No-data-no-pay guarantee applies to all tiers.
iPhone data recovery starts at $349 for logical failures (corrupted iOS, inaccessible backup, forgot passcode) and up to $799 for physical damage. $49 diagnostic applies first with no commitment.
For logically deleted files on a healthy, non-clicking drive, free tools like Recuva (Windows) or PhotoRec may help. However, never use these tools on a mechanically failing drive — you risk permanent, unrecoverable data loss. If in doubt, contact IT Cares for a free assessment call first.
IT Cares operates from Montreal, QC and accepts mail-in drives from across Canada, including Toronto. Use our prepaid Canada Post or Purolator label — diagnostic begins within 24 hours of receiving your drive at our Montreal lab. No need to visit in person.
Yes. External drives (USB, Thunderbolt, eSATA enclosures) are fully supported. Whether the failure is logical (drive not recognized, showing as RAW) or mechanical (clicking, dropped), IT Cares recovers data from external drives shipped from Toronto.
Do NOT force-power the drive, run CHKDSK, or attempt DIY recovery software. Wrap it in anti-static foam, pack in a rigid padded box, and ship to IT Cares using our prepaid label. We run a $49 diagnostic and provide a written quote before any work begins.
Yes — we accept mail-in from Toronto and all of Ontario. Drop off at any Canada Post retail outlet or Purolator location in the GTA. Typical transit: 1-2 business days to Montreal. We provide a prepaid return shipping label at no charge to you.
Canada Post Xpresspost from Toronto typically arrives in 1-2 business days. Purolator Next Day service is also available. We begin your diagnostic within 24 hours of receiving the drive — so total turnaround from Toronto drop-off to diagnostic report is typically 2-3 business days.
Yes — we provide complete packing instructions. Drives must be wrapped in anti-static foam and placed in a rigid box with at least 2 inches of padding on all sides. We recommend adding shipping insurance for high-value drives. Hundreds of drives have been safely shipped to us from across Canada.
Yes — but do NOT power on a water-damaged drive. Place it in a sealed bag (do not dry with heat or rice) and call us immediately at 1 (888) 711-9428 for emergency packing instructions. Water damage recovery is time-sensitive but often successful when the drive is not powered on while wet.
Free prepaid label. $49 diagnostic. No-data-no-pay guarantee. Bilingual since 2014.
IT Cares · Rue Richmond, Montreal QC H3J 0C4 · Serving Toronto since 2014