IT Cares provides professional data recovery for Halifax residents and businesses via secure mail-in service. Ship your hard drive, SSD, iPhone, or USB drive using our prepaid Canada Post label. Diagnostic starts within 24 hours of arrival at our Montreal lab. Pricing from $49 (diagnostic) to $1499 (complex case). No-data-no-pay guarantee. Bilingual service since 2014. Call 1 (888) 711-9428.
IT Cares serves Halifax clients through a streamlined mail-in recovery service. Our Montreal laboratory handles everything from logical file recovery to complex mechanical failures. You never need to travel — we send a prepaid shipping label, you drop off at any Canada Post or Purolator location across the HRM.
Halifax is a key market for our Atlantic Canada service, with drives arriving from B3J (Downtown), B3H (Dalhousie area), B3K (North End), B3L (West End), Dartmouth, Bedford, and Clayton Park regularly. Whether your drive failed near the Halifax Waterfront or in a Cole Harbour home office, the process is the same: one phone call, one prepaid label, one honest diagnostic report.
Every spin-up or read attempt on a mechanically failing drive reduces recovery probability. If your drive clicks, grinds, or is no longer detected — power it off, unplug it, and call us at 1 (888) 711-9428 before doing anything else. Do NOT run chkdsk, disk repair tools, or consumer recovery software on a failing drive.
Mail-in from anywhere in HRM — postal codes B3J/B3K/B3L and across Nova Scotia
Not listed? We accept mail-in from all of Nova Scotia and Atlantic Canada — if Canada Post delivers to you, we can service you.
HDD, SSD, NVMe, USB, SD, RAID, Mac, iPhone — every device recovered
From the Waterfront boardwalk to a Sackville home office — every failure type covered
A clicking drive near the Halifax Waterfront or in a Quinpool apartment signals read-head failure. Power off immediately. Each additional click risks scoring the magnetic platters and making recovery impossible. Call us before attempting any fix.
Accidentally deleted a year of photos at the Dalhousie library? Formatted the wrong drive before a Spring Garden Road move? Stop writing to the device immediately — your data is still physically present until overwritten.
Atlantic storms and grid fluctuations in Nova Scotia cause PCB failures on Seagate, WD, and Toshiba drives. A burned PCB leaves your drive electronically dead but your data fully intact — recoverable with a matched donor PCB.
SSD showing 0 bytes or disappearing from BIOS? NVMe failing after a BIOS update near the Halifax Shipyard? We use manufacturer-level tools to recover NAND flash data without worsening the failure mode.
Halifax's coastal weather and humid summers put drives at risk. Basement flooding in Bedford, a kitchen spill in Cole Harbour — do NOT power on a wet drive. Seal it in a bag as-is and ship immediately. Water damage is time-sensitive.
Small business near Dartmouth Crossing with a failed Synology or QNAP NAS? RAID 5 degraded or controller failure? We recover RAID 0, 1, 5, 6, and 10 configurations — rebuilding the array virtually without requiring all drives to be healthy.
Transparent fixed prices. No hidden fees. No-data-no-pay guarantee.
No-data-no-pay guarantee — if we can't recover your data, you owe nothing beyond the $49 diagnostic.
7 simple steps — from your Halifax or Nova Scotia address to data recovered
Call 1 (888) 711-9428. Describe the failure — we advise what NOT to do before shipping.
We email a Canada Post Xpresspost or Purolator prepaid label. No shipping cost from Halifax.
Anti-static wrap, rigid box, padding on all sides. We provide complete packing instructions.
Any Canada Post retail location across the HRM or Purolator. 2-3 days to Montreal.
Within 24h of receipt: written report with failure type, recovery probability, firm price.
Approve by phone or email. Decline at no charge beyond $49 diagnostic. No pressure.
Data shipped back on new drive or USB. Tracked shipping to your Halifax address.
IT Cares handles logical, firmware, PCB, and SSD recovery in our Montreal lab. For extreme mechanical cases — severe head crashes on multi-platter drives or physically scored platters — we partner with a certified ISO cleanroom laboratory in Montreal. You are always informed before any partner lab involvement, and pricing is included in your quote upfront.
A Dalhousie PhD candidate's external drive began clicking after being bumped off a desk during a late study session. The drive held three years of research data, survey results, and the final draft of their dissertation. They shipped the drive via Canada Post Xpresspost to our Montreal lab — arrived in 2 business days. Diagnostic confirmed two read heads damaged. Recovery: 100% of files retrieved within 7 business days including all SPSS data files. Data returned on a new 4TB drive. Cost: $799. The candidate defended successfully on schedule.
Diagnostic is $49 CAD. Logical recovery (deleted files, accidental format) is $349. Mechanical failure (clicking, PCB) is $799. Complex cases (head crash, scored platters) are $1499. No-data-no-pay guarantee applies to all tiers.
iPhone data recovery starts at $349 for logical failures (corrupted iOS, inaccessible backup) and up to $799 for physical damage. The $49 diagnostic applies first with no obligation to proceed.
For logically deleted files on a healthy, non-clicking drive, free tools like Recuva (Windows) or TestDisk may recover files. However, never use these tools on a mechanically failing drive — each use risks permanent data loss. Call IT Cares for a free assessment call before trying anything.
IT Cares operates from Montreal, QC and accepts mail-in drives from Halifax and all of Atlantic Canada. Use our prepaid Canada Post or Purolator label — diagnostic begins within 24 hours of receiving your drive. No need to visit a local shop in Halifax.
Yes. External drives (USB enclosures, Thunderbolt, eSATA) are fully supported. Whether the failure is logical (drive not recognized, showing as RAW) or mechanical (clicking, dropped), IT Cares recovers data from external drives shipped from Halifax and Nova Scotia.
Do NOT force-power the drive, run CHKDSK, or attempt any repair tools. Wrap it in anti-static foam, pack in a rigid padded box, and ship to IT Cares using our prepaid label. We run a $49 diagnostic and provide a written quote before any work begins.
Yes — we accept mail-in from Halifax and all of Nova Scotia. Drop off at any Canada Post retail location across the HRM or a Purolator drop point. Typical transit from Halifax to Montreal: 2-3 business days. We provide a prepaid return shipping label at no extra cost.
Canada Post Xpresspost from Halifax typically arrives in Montreal in 2-3 business days. Purolator is also available for faster service. We begin your diagnostic within 24 hours of receiving the drive — so total turnaround from Halifax drop-off to diagnostic report is typically 3-4 business days.
Yes. We provide complete packing instructions. Drives must be wrapped in anti-static foam and placed in a rigid box with at least 2 inches of padding on all sides. We recommend adding shipping insurance for high-value drives. Hundreds of drives from Atlantic Canada have been safely shipped to our Montreal lab.
Yes — do NOT power on a water-damaged drive. Halifax's coastal climate means moisture damage is a real risk. Place the drive in a sealed bag (do not dry with heat or rice) and call us immediately at 1 (888) 711-9428 for emergency packing instructions before shipping.
Free prepaid label. $49 diagnostic. No-data-no-pay guarantee. Bilingual since 2014.
IT Cares · Rue Richmond, Montreal QC H3J 0C4 · Serving Halifax since 2014