IT Cares provides professional data recovery for London, Ontario residents and businesses via secure mail-in service. Ship your hard drive, SSD, iPhone, or USB drive using our prepaid Canada Post label from N6A/N6B/N6C. Diagnostic starts within 24 hours of arrival at our Montreal lab. Pricing from $49 (diagnostic) to $1499 (complex case). No-data-no-pay guarantee. Bilingual service since 2014. Call 1 (888) 711-9428.
IT Cares serves London, Ontario clients through a streamlined mail-in recovery service. Our Montreal laboratory handles everything from logical file recovery to complex mechanical failures including head swaps and NVMe chip-level work. You never need to find a local data recovery shop — we send a prepaid shipping label and you drop off at any Canada Post or Purolator location in London.
London, Ontario's mix of university students, tech professionals, and manufacturing businesses means we regularly handle drives from N6A (Downtown/Western), N6B (Old South), N6C (Old North), N6E (Byron), and surrounding communities. Whether your drive failed in a Masonville condo or a Lambeth workshop, the process is identical: one call, one label, one diagnostic report.
Every spin-up or read attempt on a mechanically failing drive reduces recovery probability. If your drive clicks, grinds, or is no longer detected — power it off, unplug it, and call us at 1 (888) 711-9428 before doing anything else. Do NOT run chkdsk, disk repair tools, or consumer recovery software on a failing drive.
Mail-in from anywhere in London ON — postal codes N6A/N6B/N6C and surrounding areas
Not listed? We accept mail-in from all of southwestern Ontario — if Canada Post delivers to you, we can service you.
HDD, SSD, NVMe, USB, SD, RAID, Mac, iPhone — every device recovered
From a student's Western laptop to a manufacturing NAS near the industrial park
A clicking drive in a Western University residence or an Old South home office means read heads are in contact with the platters. Power off immediately and do not attempt recovery software — every additional spin risks deeper platter scoring.
Reformatted the wrong drive before a Wortley Village house move? Shift-deleted the only copy of a thesis? Stop all writes to the device immediately — logically deleted files remain physically on the drive until overwritten.
London's electrical grid fluctuations during storms cause PCB burns on Seagate, WD, and Toshiba drives. A burned PCB leaves the drive electronically dead but the data fully intact — recoverable with a matched donor PCB swap.
Drive shows 0 bytes or disappears after spin-up? Firmware service zone corruption is common on drives from 2018-2023. We use manufacturer-level tools to restore the drive's internal operating system without touching user data.
Western University and Fanshawe College generate constant demand for student drive recovery near exam periods. Lost thesis data, project files, or course materials — no-data-no-pay means you only pay if we succeed.
London's manufacturing sector and professional services firms rely on NAS arrays. RAID 5 degraded from a single drive failure, or controller board failure on Synology or QNAP — we recover RAID 0, 1, 5, 6, and 10 without requiring all drives healthy.
Transparent fixed prices. No hidden fees. No-data-no-pay guarantee.
No-data-no-pay guarantee — if we can't recover your data, you owe nothing beyond the $49 diagnostic.
7 simple steps — start to finish from your London ON address
Call 1 (888) 711-9428. Describe the failure — we advise what NOT to do before shipping.
We email a Canada Post Xpresspost or Purolator prepaid label. No shipping cost from London.
Anti-static wrap, rigid box, padding on all sides. We provide complete packing instructions.
Any Canada Post retail location or Purolator drop point in London ON. 1-2 days to Montreal.
Within 24h of receipt: written report with failure type, recovery probability, firm price.
Approve by phone or email. Decline at no charge beyond $49 diagnostic. No pressure.
Data shipped back on new drive or USB. Tracked shipping to your London Ontario address.
IT Cares handles logical, firmware, PCB, and SSD recovery in our Montreal lab. For extreme mechanical cases — severe head crashes on multi-platter drives or physically scored platters — we partner with a certified ISO cleanroom laboratory in Montreal. You are always informed before any partner lab involvement, and pricing is included in your quote upfront.
An East London manufacturer's Synology NAS stopped mounting one drive after a firmware update conflict. The drive held 18 months of CAD drawings, QA documentation, and client specifications. The IT manager shipped the drive via Purolator Next Day to our Montreal lab. Diagnostic confirmed a firmware service zone issue on a WD Red 4TB — no physical damage. Recovery: all files retrieved within 3 business days using manufacturer-level firmware repair tools. Data returned on a new 8TB drive. Cost: $349. The firm was back to full operations within a week.
Diagnostic is $49 CAD. Logical recovery (deleted files, accidental format) is $349. Mechanical failure (clicking, PCB) is $799. Complex cases (head crash, scored platters) are $1499. No-data-no-pay guarantee applies to all tiers.
iPhone data recovery starts at $349 for logical failures (corrupted iOS, forgotten passcode) and up to $799 for physical damage. The $49 diagnostic applies first with no obligation to proceed with recovery.
For recently deleted files on a healthy, non-clicking drive, free tools like Recuva (Windows) or TestDisk may work. However, never use these on a mechanically failing drive — each use risks permanent data loss. Call IT Cares for a free assessment call before trying any software.
IT Cares operates from Montreal, QC and accepts mail-in drives from London Ontario and all of Canada. Use our prepaid Canada Post or Purolator label — diagnostic begins within 24 hours of receiving your drive at our Montreal lab.
Yes. External drives (USB enclosures, Thunderbolt, eSATA) are fully supported. Whether the failure is logical (drive not recognized, showing as RAW) or mechanical (clicking, dropped), IT Cares recovers data from external drives shipped from London Ontario.
Do NOT force-power the drive, run CHKDSK, or attempt any repair tools. Wrap it in anti-static foam, pack in a rigid padded box, and ship to IT Cares using our prepaid label. We run a $49 diagnostic and provide a written quote before any work begins.
Yes — we accept mail-in from London ON and all of southwestern Ontario. Drop off at any Canada Post retail location or Purolator point in London. Typical transit to Montreal: 1-2 business days. We provide a prepaid return shipping label at no cost.
Canada Post Xpresspost from London typically arrives in Montreal in 1-2 business days. Purolator Next Day is also available. We begin your diagnostic within 24 hours of receiving the drive — so total turnaround from London drop-off to diagnostic report is typically 2-3 business days.
Yes. We provide complete packing instructions. Drives must be wrapped in anti-static foam and placed in a rigid box with at least 2 inches of padding on all sides. We recommend adding shipping insurance for high-value drives. Hundreds of drives from Ontario have been safely shipped to our Montreal lab.
Yes — do NOT power on a water-damaged drive. Place it in a sealed bag (do not dry with heat or rice) and call us immediately at 1 (888) 711-9428 for packing instructions. Water damage recovery is time-sensitive but often successful if the drive is not powered on while wet.
Free prepaid label. $49 diagnostic. No-data-no-pay guarantee. Bilingual since 2014.
IT Cares · Rue Richmond, Montreal QC H3J 0C4 · Serving London Ontario since 2014