Professional Virus Removal Service in Canada — Remote & On-Site
Quick Answer
IT Cares offers professional virus removal starting at $79 — remotely in under 1 hour or on-site in Montreal and Quebec. We remove all types of malware: viruses, ransomware, spyware, adware, trojans, and browser hijackers. 100% removal guaranteed or your money back. Call (888) 711-9428 or book online.
Your computer is acting strangely. Pop-ups appear out of nowhere. Your browser keeps redirecting to sites you never opened. Your antivirus has been disabled without your knowledge. These are not minor inconveniences — they are warning signs that your computer has been compromised by malware. Leaving a virus untreated puts your personal data, banking information, and privacy at serious risk.
This page explains exactly what a professional virus removal service involves, when you need one, what IT Cares does step-by-step, and how much it costs in Canada. If you already know you need help, call us at (888) 711-9428 — we can often start within the hour.
Signs Your Computer Has a Virus
Malware is designed to stay hidden for as long as possible — but it always leaves traces. Watch for these warning signs:
- Slow PC performance: Your computer suddenly takes much longer to start up, open programs, or load files. Viruses and cryptominers consume CPU and RAM in the background.
- Constant pop-up ads: Pop-ups appear even when your browser is closed, or ads flood every website you visit. This is a classic sign of adware infection.
- Browser redirects: You type a URL into your browser and get sent somewhere else. Your homepage or default search engine has changed without your permission.
- Ransomware lock screen: You see a full-screen message demanding payment to unlock your files or computer. Do not pay — call us immediately.
- Unknown programs installed: You notice software in your Start menu or application list that you did not install. Trojans often drop additional malware.
- Abnormally high CPU or disk usage: Task Manager shows near-100% CPU or disk usage with no obvious cause. Cryptomining malware and worms behave this way.
- Antivirus disabled or uninstalled: Your Windows Defender has been turned off, or your security software is missing. Sophisticated malware actively disables protection.
- Strange emails sent from your account: Contacts report receiving spam or phishing emails from your address. This signals a trojan or keylogger with access to your credentials.
Do not ignore these symptoms
Many people assume slow performance is just normal wear. In reality, untreated malware grows more embedded over time, harvests more data, and becomes significantly harder and more expensive to remove. The sooner you act, the better.
Virus Removal Service Packages & Pricing
We offer tiered services to match the severity of the infection and your situation. All services include a written removal report and a 30-day warranty.
| Service | What's Included | Price |
|---|---|---|
| Remote Virus Removal | Full malware scan, complete removal, system cleanup, written report, 30-day warranty | from $79 |
| On-Site Virus Removal (Montreal) | Everything in Remote + physical hardware integrity check, in-person walkthrough | from $99 |
| Business Malware Response | Emergency removal across all affected workstations, network scan, prevention setup, incident report | from $199 |
| Ransomware Recovery | Ransomware removal + data recovery attempt (shadow copies, backups, decryptors) + hardening | from $299 |
Our Virus Removal Process
We follow a consistent, proven 4-step methodology that eliminates infections completely — not just temporarily suppresses them. Here is exactly what happens when you contact IT Cares.
Free Diagnosis — 15 Minutes, No Obligation
No charge- You describe what you are experiencing and we connect via AnyDesk (secure remote access)
- We perform a rapid visual and tool-assisted assessment of running processes, startup entries, and installed programs
- We identify the malware type and severity within 15 minutes
- We give you an honest quote and time estimate before any paid work begins
Isolation and Removal — Safe Mode & Professional Tools
Core step- We reboot into Safe Mode or use a bootable rescue environment to prevent malware from self-protecting
- We run multiple layered scans using Malwarebytes, ESET SysRescue, Kaspersky TDSSKiller, and AdwCleaner
- All identified threats are quarantined and removed, including persistence mechanisms (registry entries, scheduled tasks, startup items)
- Browser extensions, hijackers, and rogue programs are removed and browser settings are restored
Full System Scan Verification
Quality check- After removal, we run a second complete system scan with a different engine to verify clean status
- We review all startup programs, browser extensions, and scheduled tasks manually
- We confirm no malicious processes remain active in Task Manager
- We review Windows event logs for signs of any remaining suspicious activity
Prevention Setup — Protect Against Future Infections
Included free- We optimize Windows Defender settings including real-time protection, PUA blocking, and controlled folder access
- We install and configure Malwarebytes Free for a second layer of passive protection
- We review and patch the attack vector that allowed the original infection
- We provide a brief personalized safe browsing guide based on how you use your computer
Think Your Computer Has a Virus?
Start with a free 15-minute diagnosis — no obligation. Most removals completed in under 1 hour remotely, from $79.
Can You Remove a Virus Yourself?
Yes — in some cases. For mild, well-known adware or browser hijacker infections, a free tool like Malwarebytes Free or AdwCleaner can do the job. We actually have a full guide on how to do this: How to Remove a Virus from Your Computer for Free.
Running Windows Defender's full scan, followed by Malwarebytes Free in Safe Mode, resolves the majority of low-severity infections. The process takes 30 to 90 minutes and costs nothing.
However, there are clear situations where DIY is not advisable — and attempting it can make things worse:
Do NOT attempt DIY removal if you see any of these
- Ransomware lock screen or encrypted files — rebooting or running scans can destroy forensic data needed for recovery. Call us first.
- Rootkit symptoms (antivirus cannot start, Windows tools crash, blue screens) — rootkits embed in the OS kernel and standard scanners cannot reach them.
- Persistent reinfection — if malware keeps coming back after you remove it, there is a dropper or scheduled task still active that requires manual intervention.
- Business or multi-device network infection — lateral spread through a network requires isolation and coordinated removal, not individual scans.
- Suspected keylogger or credential theft — change your passwords only from a clean device first; doing it from the infected machine sends the new passwords to the attacker.
In any of these scenarios, professional removal is the right call. The cost of a professional service ($79–$99) is a fraction of what credential theft, ransomware, or data loss can cost you.
Book Virus Removal Now
Remote service available Canada-wide. On-site available in Montreal and surrounding area. Free diagnosis — no fix, no charge.
Frequently Asked Questions
IT Cares charges from $79 for remote virus removal and from $99 for on-site service in Montreal. The final price depends on the complexity of the infection — a simple adware removal is at the lower end, while rootkits or ransomware recovery are priced higher. We give you an exact quote after the free diagnosis. We operate on a 100% removal guaranteed or money back basis: if we cannot fully remove the virus, you do not pay.
Yes, in the vast majority of cases. Our technicians connect securely via AnyDesk and use the same professional-grade tools remotely that they would use on-site. Remote removal is faster (no travel time), available across all of Canada, and equally thorough for software-level infections. On-site service in Montreal is recommended when hardware damage is suspected alongside the infection, or when the customer prefers in-person assistance.
We remove all types of malware, including standard viruses, ransomware, spyware, adware, trojans, rootkits, browser hijackers, keyloggers, cryptominers, worms, and potentially unwanted programs (PUPs). We use a layered toolkit including Malwarebytes, ESET SysRescue Live, Kaspersky TDSSKiller, AdwCleaner, and Farbar Recovery Scan Tool (FRST) to ensure nothing is missed.
Most standard virus and malware removals are completed remotely in under 1 hour. More complex infections such as rootkits, persistent trojans, or ransomware recovery can take 2–3 hours. After the free 15-minute diagnosis, we give you an honest time estimate before any paid work begins, so you know what to expect.
Yes. IT Cares offers a 100% removal guarantee: if the virus or malware is not fully removed from your computer, you do not pay. We also include a 30-day free re-treatment warranty — if the same infection returns within 30 days of our service, we fix it at no additional charge. This warranty covers the same threat that we originally removed, not new infections from separate sources.
Comments
My laptop was completely overrun with pop-ups and my browser kept redirecting me to random sites. I tried running Windows Defender myself but the pop-ups came back within an hour. IT Cares connected remotely, found three different infections I hadn't detected, and had everything cleaned in about 45 minutes. It's been two weeks and the computer is running perfectly. Completely worth the $79.
Found out my antivirus had been disabled without me doing anything. Turned out I had a rootkit that was hiding in the background. The IT Cares tech explained everything clearly, removed it using a bootable rescue environment, and then spent extra time going over how it got in (an outdated browser extension). No upselling, no hidden fees. Exactly what I needed.
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