Remote IT Support for Small Business in Quebec

Remote IT support lets a technician diagnose and fix software, security, email or slowness problems on your computers without travelling, during a session you authorize. It does not replace hands-on work for broken hardware. For a small business, it shortens response time and removes travel fees.

For a small Quebec business, one broken computer can mean a lost workday. Remote support answers that urgency, provided you understand what it covers, how to validate a provider and which security rules to apply.

What remote support covers

Need	Remote	On-site or workshop
Slowness, updates, Windows or macOS errors	Yes	Rarely
Email, Microsoft 365, Google Workspace, accounts	Yes	No
Viruses, phishing, compromised access	Yes, if the device starts	If the device is unusable
Printer, Wi-Fi, VPN, network configuration	Often	If hardware is faulty
Backups: setup and verification	Yes	No
Broken screen, failing drive, cabling	Diagnosis only	Yes

Response expectations: what to ask for in writing

A serious provider states its commitments. Before starting, ask for:

The service hours and how to reach a person in an emergency.
The targeted first-response time, and what happens outside those hours.
The booking method: form, phone, email.
What is included in the price and what is not.
How applied fixes are documented.

With IT Cares you can book online or call 1 (888) 711-9428. The Expert Consultation is $119.99 for 60 minutes.

How a remote session works

Contact: you describe the problem and your devices.
Authorization: you start the connection tool yourself and stay in control.
Diagnosis: the technician observes, tests and explains.
Fix: updates, cleanup, configuration, security.
End of session and follow-up: you end the connection and receive a summary.

Law 25: the basics for a small business

According to Quebec's Commission d'accès à l'information, any person who operates a business is responsible for the personal information it holds. Commonly cited starting points:

Designate a person in charge of personal information protection and publish their title and contact details on the business website.
Take reasonable measures after a confidentiality incident and notify the Commission and affected people when there is a risk of serious harm.
Keep a confidentiality incident register.

Read more: Quebec Law 25: what remains and the incident register. This page is informational and is not legal advice.

Security hygiene checklist for small business

Item	What to do	Done?
Multi-factor authentication	Enable on email, financial services and admin accounts	[ ]
Updates	Windows, macOS, browsers, applications, router	[ ]
Backups	Several copies including one offsite, restore tested	[ ]
Password manager	One unique password per account	[ ]
Endpoint protection	Antivirus or protection tool kept up to date	[ ]
Access rights	Standard accounts, admin only when needed	[ ]
Employee departure	Remove access the same day	[ ]
Phishing awareness	Remind staff of the signs of a fake email	[ ]
Inventory	List of devices and software in use	[ ]
Incident plan	Who to call, what to do, where to log the incident	[ ]

How to choose well

Our neutral checklist for choosing IT support applies to any provider. If Windows 10 is still in your fleet, also see Windows 10 end of support: what to do.

About IT Cares

IT Cares provides remote and at-home computer support across Quebec and Canada, since 2014. Public rating: 4.9 from 101 Google reviews. Single price: a 60-minute Expert Consultation at $119.99.

A computer or issue to sort out?

Book a remote consultation or call us to check whether your case can be solved remotely.

Book: $119.99 for 60 min 1 (888) 711-9428

Frequently asked questions

What is remote IT support?

It is a service where a technician connects to your computer, with your authorization, to diagnose and fix a problem without travelling. You see the screen and can end the session at any time.

What problems can be solved remotely?

Slowness, update errors, email, accounts, software, viruses and phishing, printer setup, Wi-Fi, VPN and backups. Broken hardware needs hands-on work.

Is remote support safe for a small business?

It is if you start the session yourself, with a known tool, watch what happens and end it when done. Refuse any unsolicited access request or any request for passwords by email or text.

How much does remote IT support cost at IT Cares?

Pricing is a single price: the 60-minute Expert Consultation costs $119.99. Applicable taxes are extra.

What response time should I expect?

Ask any provider for it in writing: service hours, first-response time and the emergency procedure. You can book online or call IT Cares at 1 (888) 711-9428.

What are the Law 25 basics for a small business?

According to the Commission d'accès à l'information, the business is responsible for the personal information it holds, must designate a person in charge, respond to any confidentiality incident and keep an incident register. This answer is informational and is not legal advice.

What is a confidentiality incident register?

It is a record where the business logs all incidents involving personal information, even those without a risk of serious harm, with circumstances, dates, number of people affected and measures taken. According to the Commission, it must be kept for at least five years.

What basic security practices should a small business apply?

Multi-factor authentication, regular updates, tested backups including one offsite, a password manager, endpoint protection, limited access rights, prompt removal of former employees' access and phishing awareness.

Do you provide remote service across Quebec?

Yes, remote service is available across Quebec and Canada, including Montreal, Laval and the regions. An internet connection and a powered-on device are required.

What if the problem is hardware?

A remote diagnosis can confirm it. Depending on the case, an at-home or workshop repair is recommended. We tell you honestly what can and cannot be solved remotely.

Verified sources

Last verified: November 13, 2026.