When was the last time your business changed the administrator password on its office printer? For the vast majority of Canadian SMBs, the honest answer is never. The network printer remains the single most neglected device in a company's IT inventory — installed once, plugged in, and forgotten for years, even though it's actually a full computer in its own right, with its own operating system, its own memory, and often a direct line into the heart of the internal network. In 2026, default credentials that were never changed, unpatched firmware vulnerabilities, and a total lack of network segmentation make printers one of the most underrated backdoors into an otherwise reasonably secure business.
This guide covers exactly how a printer turns into an entry point for an attacker, how widespread the default-credential problem really is, the firmware vulnerabilities documented over the past several years across major manufacturers, the network segmentation needed to isolate these devices, PIN-based secure printing, the data quietly stored on a printer's internal memory, and realistic Canadian pricing to fix all of it. This isn't the same problem as a printer that simply won't connect to the network — that's a connectivity issue our technicians fix constantly, and if that's what's happening to you, our printer connection troubleshooting guide covers the fixes. This guide is about a printer that connects and prints just fine, but was never actually secured — the same segmentation logic we apply when securing a business WiFi network as part of our business network support and security audit work across Canada.
A documented blind spot, not a new one
Security researchers have documented exploitable vulnerabilities on major-brand printers for well over a decade — unauthenticated admin access, remote code execution, document interception. The underlying problem isn't new; what's changed is the sheer number of printers now permanently connected to the internet for cloud printing, remote maintenance, and automatic supply ordering, which meaningfully widens the attack surface available to anyone looking.
How a Network Printer Becomes a Backdoor Into Your Business
A modern network printer isn't a passive accessory plugged into one computer — it's a standalone device with its own processor, its own memory, its own embedded operating system, and a network card that gives it an IP address just like a workstation or a server. It runs an internal web server for its admin interface, accepts inbound connections on multiple network ports, and in many cases communicates directly with the internet for cloud printing, automatic toner ordering, or remote firmware maintenance.
Those features, useful on paper, also make the printer an attractive target. Once an attacker gains administrator access — often by guessing or simply looking up the default password that was never changed — they can potentially intercept every document sent to the printer, pull scanned documents stored in memory, and, most importantly, use the compromised device as a launching point to scan and reach other devices on the same network: workstations, file servers, billing systems. The printer becomes a physical Trojan horse that's already plugged in and already trusted on the internal network.
Why printers fly under the radar of normal security practices
Business cybersecurity naturally focuses on workstations, servers, and email accounts — the targets that get attacked most visibly and most often. Printers are rarely included in patch cycles, security inventories, or password policies, simply because they aren't perceived as "computers." This misperception, common even among experienced IT managers, is a large part of why printers remain a persistent blind spot year after year.
Default Credentials: The Most Common — and Easiest to Fix — Problem
The single most common security issue on network printers, and paradoxically the easiest one to solve, is an administrator password that has never been changed since the device was first installed. Every manufacturer publishes the default username and password for each model in publicly available manuals, and specialized search tools continuously index internet-connected devices, including their apparent brand, model, and often visible signs of their security configuration — making vulnerable printers trivially easy for an attacker to find.
What a typical security audit turns up
During a standard security audit at a business that has never specifically audited its printers, it's not unusual to discover that the entire printer fleet is still running factory credentials — often something as simple as "admin/admin" or "admin/password" depending on the manufacturer. This finding usually surprises the business owner, who typically assumes that a device "that works fine" carries no security risk, confusing normal operation with actual security.
A default password was never actually secret
Unlike a custom password — even a weak one — a factory default password is never genuinely secret. It's published, documented, and known to anyone who owns the same printer model or simply looks up the manufacturer's manual online. A printer still running its factory credentials is, in practice, closer to a door left wide open than a door with a weak lock on it.
Have your business's printers ever been audited?
Our certified technicians check credentials, firmware, and network exposure on your printer fleet before recommending a fix that fits your budget.
Firmware Vulnerabilities: A Problem Almost No Business Ever Patches
Firmware is the internal software that runs a printer — the equivalent of an embedded operating system. Like any software, it can contain vulnerabilities discovered after the device ships, later fixed by the manufacturer in subsequent updates. Unlike a computer that receives frequent automatic updates, a network printer almost always requires manual firmware checking and installation — a step the vast majority of businesses simply never perform after the initial setup.
Every major printer manufacturer has, at some point over the past several years, released security patches for vulnerabilities that allowed unauthorized access, remote code execution, or data leakage. A business that never applies those patches stays exposed to publicly documented vulnerabilities that are actively targeted by automated scanning tools continuously sweeping the internet for exposed devices.
| Vulnerability type | What it lets an attacker do | Fix |
|---|---|---|
| Default credentials never changed | Full administrator access, effortlessly, from the network or the internet | Change the password on every device individually at installation |
| Outdated firmware (known flaws) | Remote takeover, code execution, document interception | Check and apply firmware updates on a recurring schedule |
| Unused network services enabled (Telnet, FTP, unsecured SNMP) | Additional entry points rarely monitored or logged | Disable every non-essential service in the admin interface |
| No network segmentation (printer on the same VLAN as workstations) | Direct pivot to workstations and file servers if the printer is compromised | Isolate printers on a dedicated VLAN with restrictive firewall rules |
| Unsecured printing (documents print immediately) | Confidential documents sit exposed in the output tray for anyone passing by | Enable PIN or badge-based secure (pull) printing |
| Internal memory never wiped before disposal | Historical documents leak from the device's hard drive or flash memory | Securely wipe memory before recycling or reselling any printer |
Network Segmentation: Isolating Printers From Everything Else
Even a printer that's fully updated and password-protected still carries, like any software, a residual risk of a future vulnerability that hasn't been discovered yet. That's why network segmentation — isolating printers on their own logical segment, separate from workstations and servers — is an essential second layer of defence, independent of any single device's individual security.
The printer VLAN concept
A VLAN dedicated to printers and shared peripherals lets you strictly limit what's allowed to talk to what: workstations can send print jobs to printers, but printers themselves generally have no legitimate reason to communicate directly with workstations or file servers outside the printing protocol itself. Inter-VLAN firewall rules applied at this level stop a compromised printer from becoming a stepping stone toward more sensitive resources, even if an attacker gains full control of the device.
This is the exact same segmentation logic that applies to isolating a guest WiFi network from the internal business network — the underlying principle is identical: every category of device should only be able to reach what it strictly needs to do its job, and nothing more.
A printer doesn't need direct internet access
Unless a specific cloud printing feature is actually being used, a network printer generally has no legitimate reason to communicate directly with the internet at all. Blocking that outbound access at the firewall closes off a common attack vector — compromised printers exploited to exfiltrate data or reach a remote command-and-control server — without affecting normal printing on the local network in any way.
Secure (Pull) Printing: Protecting Confidential Documents
Beyond network hacking risk, traditional printing carries a more immediate and far more common confidentiality problem: a printed document appears immediately in the output tray, visible and accessible to whoever walks by — an unauthorized employee, a visitor, a contractor. For a business that regularly prints financial records, customer personal information, or confidential contracts, this risk, while less technical than remote hacking, remains a real and daily exposure.
How PIN-based secure printing works
- Encrypted queuing — the document is sent to the printer but held in an encrypted queue rather than printed immediately
- Physical authentication required — the user enters a PIN, taps a smart card, or badges in directly at the printer to release the job
- Automatic expiry — documents not picked up within a set time window are automatically deleted from the queue, reducing the pile-up of forgotten documents
- Print logging — every print job is tied to the identity of the user who requested and released it, useful in an investigation
This feature, available natively on most mid- and high-end business printers, or addable through third-party print-management software for a more mixed fleet, isn't necessary for every business. It becomes relevant the moment an organization regularly handles documents where accidental exposure would represent a real risk — a bar that a large share of Canadian professional services, healthcare, and finance SMBs clear easily.
Network Printer Security Checklist
- Every network printer, copier, and scanner is inventoried, with IP address and model on file.
- Default administrator credentials are changed on every device — individually, not just once for the fleet.
- Current firmware version is checked and available updates are applied on every printer.
- Unused network services (Telnet, unencrypted FTP, unsecured SNMP) are disabled on each device.
- Printers sit on a dedicated VLAN, isolated from workstations, file servers, and POS systems.
- Inter-VLAN firewall rules limit printer traffic to strictly what's needed for printing.
- Direct outbound internet access is blocked on printers unless cloud printing is actually in use.
- PIN or badge-based secure printing is enabled for confidential documents.
- A recurring schedule (quarterly recommended) exists to re-check firmware across the fleet.
- Internal printer memory is securely wiped before any device is recycled, resold, or returned off lease.
- Each device's security configuration is documented for future maintenance.
- Printers are explicitly included in the business's next IT security audit — not assumed to be covered.
The Forgotten Risk: Printer Memory at End of Life
Most modern network printers, particularly mid- and high-end multifunction models, include an internal hard drive or flash memory that temporarily — sometimes permanently — retains a digital copy of documents that have been printed, scanned, or faxed. This memory, invisible to the user day to day, can quietly accumulate months or even years of processed documents, potentially including sensitive personal or financial information.
When a printer is replaced, resold, or retired, that internal memory needs to be securely wiped, exactly the way a computer's hard drive would be before recycling. A business that simply returns a leased printer or sells one used without wiping that memory risks a retroactive data leak, potentially years after the device was last used in the office — a scenario security researchers have documented repeatedly after buying used printers on the secondary market and recovering intact business documents from internal memory.
Three Canadian Business Printer Security Case Studies
The following case studies are composite, illustrative scenarios built from patterns common to Canadian small business printer deployments — names and identifying details are fictional, but the technical dynamics and dollar figures reflect realistic outcomes.
Case 1 — Sundance Insurance Brokers, Mississauga, Ontario (professional services, 14 employees)
Sundance Insurance Brokers had its network audited for the first time since opening its office five years earlier. The audit found that all three multifunction printers in the office were still running factory credentials, directly reachable from the internal network with no meaningful authentication, and one of them had direct outbound internet access for cloud printing that had never been restricted since installation. The fix — changing every password, applying firmware updates, and building a dedicated printer VLAN — cost roughly $840 CAD in technical labour with zero new hardware purchased. The firm now documents this check as a standing line item in its annual security audit.
Case 2 — Foothills Veterinary Clinic, Calgary, Alberta (healthcare, 2 practitioners)
A two-veterinarian clinic in Calgary regularly printed billing records containing full client contact details in a shared waiting-room area, with the printer physically accessible to every visitor. After a minor incident where a client accidentally walked off with another client's billing record left in the output tray, the clinic had IT Cares install PIN-based secure printing on its main printer, alongside changing administrator credentials that had never been touched since the device was purchased. The project cost roughly $690 CAD, including secure-print software configuration and a short front-desk staff training session.
Case 3 — Harbourview Accounting Group, Moncton, New Brunswick (professional services, 27 employees)
Harbourview's recently installed network monitoring flagged unusual after-hours traffic from one of its office printers toward an unknown external server. An investigation found the printer, whose firmware had never been updated since installation three years earlier, had been compromised remotely and used as a pivot point attempting to reach the firm's client file server — blocked only by partial network segmentation already in place. The firm immediately isolated the device, applied available firmware patches, tightened its existing VLAN rules, and expanded its security audit scope to formally include the entire printer fleet going forward. The corrective work, including the investigation, ran approximately $2,350 CAD — a fraction of what a successful breach into client financial records would have cost.
Budget and Pricing for Canadian Businesses
The real cost of a printer security project depends mainly on fleet size, device age, and how deep the desired network segmentation goes. These ranges reflect typical 2026 Canadian small business pricing, before applicable taxes.
| Item | Typical Canadian cost range (CAD) |
|---|---|
| Printer security audit (fleet of 1–5 devices) | $150 – $500 — credentials, firmware, active services, network exposure |
| Basic security configuration (credentials, updates, services) | $300 – $900 — no new hardware, small fleet |
| Dedicated printer VLAN segmentation | $800 – $2,500 depending on existing network infrastructure |
| PIN-based secure printing deployment (software + config) | $500 – $2,000 depending on fleet size and complexity |
| Secure memory wipe before recycling (per device) | $75 – $200 — recommended before any lease return, resale, or disposal |
| Ongoing printer fleet monitoring and maintenance | $50 – $200 per month, often bundled into a broader managed IT plan |
For a very small business with one or two printers and basic security needs, a realistic total budget usually lands between $400 and $1,200 CAD, with no mandatory monthly subscription. For a mid-sized SMB targeting full network segmentation, secure printing, and integration into an annual audit, $2,000 to $6,000 CAD all-in is a more realistic estimate — a modest investment set against the potential cost of a breach stemming from one neglected device, several of which appear above at multiples of that figure.
The cheapest fix in all of business cybersecurity
Unlike most cybersecurity measures, changing a printer's default credentials costs literally nothing in hardware — just a few minutes of technical time per device. It's arguably the best protection-per-dollar action in this entire guide, and yet one of the most consistently skipped steps when a new device is first deployed.
Canadian Government and Business Resources
A few Canadian federal resources are directly relevant to device-level security and technology investment, worth knowing about alongside any private-sector printer security project.
- Canadian Centre for Cyber Security: Publishes free technical guidance on securing network devices in a business environment, including recommendations that apply directly to printers and other shared peripherals. See cyber.gc.ca for current guidance.
- Business Development Bank of Canada (BDC): Offers financing and advisory services that can include funding for technology and security upgrades as part of a broader business improvement loan — worth exploring if fleet-wide printer security is a budget obstacle rather than a priority disagreement. See bdc.ca for current programs.
- Office of the Privacy Commissioner of Canada (OPC): The federal authority for privacy compliance under PIPEDA, relevant to any business whose printers or scanners process customer or employee personal information — worth reviewing if your printer fleet regularly handles that kind of data, since it falls under the same privacy obligations as any other customer data your business holds. See priv.gc.ca for current guidance.
None of these resources replace an actual technical fix, but they're worth factoring into planning — particularly BDC financing if hardware or labour cost is the real barrier to doing this properly rather than leaving a printer fleet unsecured indefinitely. If you'd like a professional assessment of your current printer fleet against what's outlined in this guide, our business network support, security audit, and cybersecurity services are built around exactly the segmentation and hardening controls covered here. For a broader look at where printer security fits into your overall network posture, our business WiFi security guide is a useful companion read, and if a printer is simply refusing to connect rather than posing a security risk, our printer connection troubleshooting guide covers that separately.
Common Mistakes to Avoid
Even once a business is aware of the problem, it sometimes repeats a handful of common mistakes that limit how effective the fix actually is. Knowing them ahead of time avoids unknowingly recreating the same gaps.
Changing the password once and never rotating it again
Changing the default password is an essential first step, but a strong password that's never rotated for years also carries growing risk, particularly if several employees have had access to it over time with no way to individually revoke it. Periodic rotation, aligned with the company's general password policy, keeps this measure genuinely effective rather than a one-time checkbox.
Leaving printers out of scheduled security updates
A business that rigorously patches workstations and servers but routinely excludes printers from that cycle leaves exactly the kind of blind spot documented throughout this guide. Folding printers into the existing IT maintenance calendar, rather than treating them as a separate, easily forgotten category, closes this recurring gap.
Treating segmentation as optional for a "small" printer fleet
A business with a single printer sometimes concludes, incorrectly, that network segmentation only matters for larger fleets. Risk doesn't scale with device count — it scales with the sensitivity of what a compromised device could potentially reach, a factor that applies even to the smallest business if its one printer shares a flat network with a file server or workstations holding sensitive data.
Forgetting the printer when an employee or vendor relationship ends
A former employee, a former print-services vendor, or a technical contractor who once had admin access to a printer's interface potentially retains that access if credentials are never rotated after they leave. This reality, often missing from offboarding checklists focused on user accounts and core systems, deserves an explicit line item in any end-of-engagement access review.
Fold printers into the security routine you already have
The most durable fix isn't treating printer security as a one-off, isolated project — it's folding it directly into processes the business already runs: asset inventory, patch scheduling, annual access review, and periodic security audit. Once that integration happens, printer security stops being a blind spot and simply becomes one more line in a routine that's already in place.
Frequently Asked Questions
Want Your Business's Printer Fleet Reviewed by a Real Technician?
IT Cares can check your printers' credentials, firmware, and network exposure and tell you plainly what's solid and what needs fixing — no pressure, no jargon.
Comments (3)
Checked our three office printers after reading this — all still had the factory password from six years ago. Fixed in under an hour, cost us nothing.
Had no idea printers kept a copy of scanned documents in memory. Had our two old machines wiped before we sold them.
The accounting firm case study hit uncomfortably close to home. Booked a full printer fleet audit this week.
Leave a Comment