A laptop that takes five minutes to open a browser tab is a Tuesday-morning problem for half of Over-the-Rhine and Blue Angel Way. IT Cares connects to your PC or Mac over a secure remote session — no drop-off at a Downtown repair counter, no waiting on a callback.
100% online computer repair. A technician connects to your screen over a secure remote session — this is not an in-person house call. In-person SOS visits exist only for the Greater Montreal area; Cincinnati and the rest of the U.S. & Canada are served remotely, nationwide.
$59.99 to $129.99 CAD flat · remote session with a senior technician · satisfaction guaranteed.
Cincinnati 310,000+ — Ohio's business and river-trade hub, home to Procter & Gamble, Kroger, and a fast-growing hybrid-work crowd stretching from Hyde Park to West Chester. Our Cincinnati clients mostly call in about slow work laptops, browser malware, and home-office Wi-Fi.
Book online or call 1 (888) 711-9428, and a certified technician connects to your Cincinnati computer through an encrypted remote session — usually the same day. We diagnose the slow laptop, virus, or crash live on your screen, fix what we can during that first call, and only ask you to ship or drop off hardware for physical repairs like a cracked screen. Everything else, PC or Mac, gets solved without anyone driving to Hamilton County.
No tiers based on device type. No upsells. Choose the session length that fits your issue.
Up to 30 minutes
Up to 80 minutes, senior technician
Up to 80 minutes, jump the queue
Note: on-site, in-person SOS technician visits are available in Greater Montreal only — learn more here. Everywhere else, including Cincinnati, is served remotely.
From minor slowdowns to major crashes, on any device
Full system optimization, startup cleanup, storage cleanup. Average result: significantly faster boot and load times.
Complete disinfection, ransomware removal, security hardening — the "cleanup laptop from virus" fix, done right.
Spinning wheel, freezing, slow performance, macOS update issues — resolved by certified Apple technicians remotely.
Error code analysis, driver repair, startup recovery. Guaranteed diagnosis or we continue at no charge.
Accidentally deleted files, formatted drives — we recover your photos, documents, and important data.
Unstable connections, dropped Wi-Fi, VPN setup for remote work — all resolved remotely.
Remote sessions available 7 days a week, nationwide
100% online, from anywhere in Cincinnati — no technician drives to your address
Call 1 (888) 711-9428 or book online to describe your issue. We respond quickly, most days same-day.
Pick the $59.99, $99.99, or $129.99 tier based on the issue and how fast you need it fixed.
Download AnyDesk (free, 2 minutes). We connect securely over the internet and see your screen live — this is the remote session, not an in-person visit.
We fix your PC or Mac issue live and send a written summary of what was done.
It usually starts small: Outlook takes ninety seconds to load, Chrome has twelve tabs open and none of them respond, and the fan sounds like it is preparing for takeoff. For Cincinnati's Procter & Gamble, Kroger, and Fifth Third employees juggling hybrid schedules between Downtown and home offices in Mason or Loveland, a sluggish laptop is not an inconvenience — it is lost billable hours. We see the exact same pattern on nearly every slow-computer call: too many startup programs, a nearly-full hard drive, and background processes nobody remembers installing. A full remote optimization session usually restores next-day performance in under an hour.
Remote (online) computer repair for Cincinnati residents means a certified IT Cares technician connects to your PC or Mac over the internet using secure screen-sharing software — no one drives to your home or office. We see your screen and resolve most issues live, in a single session, whether you're working from downtown Cincinnati or anywhere in Ohio.
Remote repair covers:
Cincinnati's tri-state layout — Ohio, Kentucky, and Indiana all meeting near the river — means a lot of our calls come from commuters working from coffee shops in Covington or co-working spaces in Norwood on shared public Wi-Fi, which is exactly the kind of network that invites malware and connection drops.
Does any of this sound familiar?
Stuck on a logo screen, black screen, or repeated restart loop? We use remote recovery tools to diagnose startup failures without needing physical access to the machine.
Long boot times, spinning wait cursors, programs that freeze mid-task — usually caused by startup bloat, a nearly-full drive, or background processes eating memory.
Fake security warnings, browser redirects, ransomware notices — we remove the infection and harden your system so it doesn't come back.
Driver conflicts, corrupted system files, failing updates. We identify the exact cause and repair it during a live remote session.
Dropped connections, slow speeds, VPN configuration for remote work — resolved remotely or walked through step by step.
Driver issues, network printer not found, stuck print jobs — fixed remotely for any brand or model.
Windows or macOS caught in an endless update cycle? We break the loop and complete it cleanly.
Forgotten password or account lockout on Windows or Mac — we restore access securely without losing your files.
Over 5,000 satisfied clients across Canada and the United States, certified for PC and Mac, available seven days a week.
"Called about a laptop that wouldn't get past the Dell logo. Tech had it diagnosed and back up in under 40 minutes, all over a video call from my kitchen table in Hyde Park. Didn't have to drive anywhere."
All served remotely, nationwide — same flat pricing, same senior technicians
Everything you need to know before booking your session
Our team is available to answer your questions and guide you to the right repair option
Book a remote session today — most problems resolved in under 60 minutes. Available across Cincinnati and nationwide, 7 days a week.