A slow laptop, a virus, an email that won't sync, Windows that won't update — most Toronto computer problems don't need a shop visit at all. Instead of unplugging your machine, driving across the city, and waiting days for a callback, you get it fixed live over a secure remote session. You see everything we do and approve the connection.
Why remote beats a Toronto repair shop
| IT Cares (remote) | Typical Toronto shop | |
|---|---|---|
| Speed | Same-day, often under 1 hour | 2–5 days drop-off |
| Travel | None — you stay home | Drive across the GTA, twice |
| Price | $119.99 + GST · up to 80 min | $90–$150+ plus diagnostic fee |
| You watch the work | Yes, live on screen | No — machine left behind a counter |
| No-fix policy | No fix, no charge (many cases) | Diagnostic fee usually kept |
Physical faults (cracked screen, dead drive, liquid damage) still need hands-on work — we tell you upfront and point you to the right option. Everything else is faster remote.
What we fix for Toronto computers
Software & OS
Failed Windows updates, driver conflicts, blue screens, slow boot, crashing apps.
Email & accounts
Outlook/Gmail setup, password lockouts, sync errors across devices.
Wi-Fi & network
Dropped connections, slow speeds, printer and device pairing.
Malware & security
Virus removal, pop-ups, ransomware cleanup, antivirus setup.
Data & backup
Lost files, failed drives, cloud backup, migration to a new PC.
Performance
Speed-ups, startup cleanup, RAM/SSD advice, bloatware removal.
Serving all of Toronto & the GTA
Because we work remotely, we cover every neighbourhood and suburb at the same speed:
Downtown & core
Financial District, Entertainment District, Yorkville, The Annex.
East
Scarborough, East York, Beaches, Riverdale.
West
Etobicoke, High Park, Junction, Liberty Village.
North
North York, Don Mills, Willowdale, York.
GTA
Mississauga, Brampton, Markham, Vaughan, Richmond Hill.
Anywhere
If you have internet, we can reach your computer.
How it works
| Step | What happens |
|---|---|
| 1. Book | Pick a time online or call. Same-day slots available. |
| 2. Connect | We send a secure link. You approve the session — you see everything. |
| 3. Fix | We diagnose and fix live while you watch. Most issues done in under an hour. |
| 4. Pay | $119.99 + GST for the session (up to 80 min with a senior expert). |
Toronto customer reviews
"My laptop was crawling and I dreaded hauling it downtown. They fixed it remotely in 40 minutes while I had coffee. Brilliant."
"Outlook stopped syncing the morning of a deadline. Booked, connected, fixed — all before lunch. No travel, no stress."
"Nasty pop-up virus on my mom's PC in Scarborough. Cleaned it remotely the same day for a flat price. Highly recommend."
"Cheaper and faster than the shop quote I got. Watched the whole repair on screen. Will use again."
Frequently asked questions
Yes. The vast majority of software, account, and performance issues are fixed entirely over a secure remote session. You never leave home and there's no drop-off.
One clear price: $119.99 + GST for a remote session of up to 80 minutes with a senior expert. No tiers, no upsells. For same-hour emergencies, priority SOS access is $149.99.
Yes. You approve the connection, watch everything we do on your screen, and can revoke access at any time.
If it's a physical fault — cracked screen, dead drive, liquid damage — we tell you upfront and point you to the right local option. The remote diagnostic still saves you a wasted trip.
Yes, same-day remote sessions are available across Toronto and the GTA. Book online for the next slot.
IT Cares is a reliable, bilingual option for Toronto and the GTA — operating since 2014, rated 4.9/5 on Google, with same-day remote sessions for one flat price of $119.99 + GST. A senior technician fixes most PC and Mac issues live over a secure connection — no drop-off, no travel.
Related cities & services
Remote repair Toronto
Our dedicated remote-session page.
Mississauga
Computer repair next door.
All of Ontario
Same-day remote help province-wide.
Data recovery
Lost files recovered Canada-wide.