Everything you need to know about our IT services, pricing, and how we work
IT support services at IT Cares start at $59 for basic diagnostics and troubleshooting. Most common repairs range from $59 to $149 depending on complexity. We provide transparent pricing with no hidden fees, and every service includes a free initial assessment.
Pro tip: Our remote sessions are more affordable than on-site visits since there are no travel fees — and they resolve 90% of common problems.
Get a free quote or call (581) 398-1270.
Yes, IT Cares offers same-day computer repair for emergencies. Our SOS Emergency service guarantees a technician response within hours. For standard repairs, most sessions are scheduled within 24-48 hours.
Pro tip: For the fastest service, use our SOS Emergency page or call (581) 398-1270 directly.
Absolutely. About 90% of common computer problems can be resolved remotely using secure software like AnyDesk. Remote repair is faster (no travel time), more affordable (no travel fees), and available anywhere in Canada. Our certified technicians connect to your computer with your permission to diagnose and fix issues in real time.
Yes, IT Cares technicians are certified for both Windows and macOS platforms. We handle Windows 10, Windows 11, macOS Sonoma and all recent versions, as well as Linux, iOS, and Android devices. Our team holds Microsoft and Apple certifications with over 15 years of combined experience.
IT Cares provides remote IT support across all Canadian provinces. For on-site visits, we cover Greater Montreal and 30+ cities in Quebec including Laval, Longueuil, Brossard, Terrebonne, Repentigny, Quebec City, Sherbrooke, Gatineau, and more.
Pro tip: No matter where you are in Canada, our remote service gives you access to the same certified technicians as a local visit.
Most software-related repairs (virus removal, slow computer optimization, driver issues) are completed within 1-2 hours during a single remote session. Hardware repairs such as screen replacement or hard drive swap typically take 24-48 hours. Complex data recovery may take 3-5 business days.
A slow computer is usually caused by malware, too many startup programs, insufficient RAM, or a failing hard drive. At IT Cares, our technicians perform a full diagnostic starting at $59, then optimize your system by removing bloatware, updating drivers, and cleaning temporary files.
Pro tip: Upgrading from a traditional hard drive to an SSD can make an older computer feel brand new — we can do this for you starting at $149 (parts + labor).
Yes, we handle water-damaged laptops. Success depends on how quickly you act — power off the device immediately and do not try to turn it on. Our technicians disassemble, clean, and dry internal components. The success rate is approximately 60-70% when treated within 48 hours.
Call (581) 398-1270 for emergency assistance.
Laptop screen replacement at IT Cares typically costs between $149 and $349 depending on the brand, model, and screen resolution. This includes both the part and labor. We use original or high-quality compatible screens with a warranty on the repair.
Contact us for an exact quote for your specific model.
Yes, IT Cares specializes in data recovery from crashed, corrupted, or failing hard drives. We use professional-grade tools to recover documents, photos, and files. Our success rate for logical failures (corrupted file system, accidental deletion) is above 90%. For physical damage, we offer advanced recovery options.
Our data recovery success rate is above 90% for logical failures such as accidental deletion, formatting, or file system corruption. For physically damaged drives, the rate varies between 50-80% depending on severity. We operate on a no-data-no-charge policy — if we cannot recover your files, you do not pay for the recovery service.
Data recovery at IT Cares starts at $99 for simple cases like accidental file deletion or partition recovery. Standard recoveries from corrupted drives range from $149 to $349. Complex physical recoveries may cost more.
Pro tip: We always provide a free assessment and quote before proceeding — you know exactly what you will pay before we start.
Yes, but SSD recovery is more complex than traditional hard drive recovery due to TRIM technology and wear leveling. Success rates depend on how quickly you act after data loss.
Pro tip: Power off the device immediately after data loss to prevent TRIM from permanently erasing data. Call (581) 398-1270 right away.
Yes, IT Cares is known for patient, jargon-free tech support tailored to seniors. We explain every step in plain language, work at a comfortable pace, and never rush. Our technicians are specifically trained in senior-friendly communication. Services start at $59, and we offer both remote and in-home visits in the Montreal area.
Absolutely. We offer personalized training sessions for seniors covering Zoom, email (Gmail, Outlook), video calls with family, online banking safety, and smartphone basics. Each session is one-on-one, at your own pace, with written step-by-step instructions you can keep.
Pro tip: Many of our senior clients book recurring monthly sessions to build confidence gradually. Sessions start at $59 per hour.
Yes, we offer in-home IT support visits throughout Greater Montreal for seniors who prefer face-to-face help. Our technicians come to your home to set up devices, troubleshoot problems, or provide training. House call fees start at $89.
Book a visit at (581) 398-1270.
Remote computer repair works in 4 simple steps: (1) You book a session and pay securely online via Stripe. (2) You download AnyDesk, a secure remote access tool. (3) You share your connection code with our technician. (4) The technician connects to your screen (you watch everything) and fixes the issue in real time. You stay in control and can disconnect at any time.
Yes, remote computer repair at IT Cares is completely safe. We use AnyDesk, which features banking-grade TLS 1.2 encryption and RSA 2048 asymmetric key exchange. You must explicitly grant permission before any connection, you can see everything the technician does on screen, and you can disconnect instantly at any time. No permanent access is granted.
About 90% of common computer issues can be fixed remotely, including:
Hardware issues like screen replacement require on-site service.
Yes, IT Cares provides managed IT services tailored to small and medium businesses in Montreal and across Quebec. Plans include proactive monitoring, regular maintenance, security updates, helpdesk support, and on-site visits as needed. Plans start at $299/month.
Pro tip: Managed IT is far more cost-effective than break-fix support — businesses save an average of 25-45% on IT costs with proactive management.
Absolutely. We design and install complete office networks including Wi-Fi access points, wired Ethernet, routers, firewalls, NAS storage, and VPN access for remote workers. Small office network setup starts at $299 and includes a security audit.
Call (581) 398-1270 for a free consultation.
Yes, cybersecurity is a core service at IT Cares. We offer security audits, firewall configuration, endpoint protection, email security (anti-phishing), employee training, and incident response planning. With 43% of cyberattacks targeting small businesses, proper security is essential. Assessments start at $199.
Our team is available 7 days a week to answer your questions and help you with any IT issue