Every auto repair shop runs a different stack of diagnostic tools, repair-data software and shop management systems, and a technician who has never opened ALLDATA or paired an Autel scanner will waste your time figuring out the basics before they can even start troubleshooting. IT Cares technicians work with the platforms Canadian shops actually use.
Autel and Snap-on Diagnostic Tools
Autel and Snap-on scan tools are the two most common OBD diagnostic platforms in small and mid-size Canadian shops. We troubleshoot diagnostic computers that won't boot, failed firmware or software updates, connection errors between the scan tool and the vehicle, and driver conflicts after a Windows update. Most of these issues are software configuration or driver problems that can be resolved in a single remote session.
ALLDATA and Mitchell 1 Repair Data
ALLDATA and Mitchell 1 give your technicians the wiring diagrams, procedures and specs they need for accurate repairs. We fix stalled or failed updates, login and subscription-access errors, and slow-loading procedures caused by a bloated local database or a congested shop Internet connection — so your technicians aren't stuck mid-diagnosis.
GEM-CAR and Vast Shop Management
GEM-CAR and Vast handle quotes, invoices, work orders and appointment scheduling for Canadian shops. We troubleshoot software crashes mid-estimate, database errors, printing issues, and syncing problems between the front counter and shop floor, keeping your billing and scheduling running without gaps.
Shop WiFi and Network Coverage
Metal bay doors, steel walls and lifts are notorious for blocking WiFi signal in an auto shop, leaving technicians unable to pull up repair data at the back of the floor. We diagnose weak spots, reposition access points, and stabilize the network so every bay stays connected.
Front-Counter and Shop-Floor Workstations, Mac and PC
Behind every busy shop is a counter computer running invoicing, scheduling and customer records, plus one or more shop-floor machines exposed to dust and heat. Whether it's a Mac or a Windows PC, a slow, cluttered or dust-clogged workstation costs you time exactly when you need it most, such as a fully booked Monday. We clean up, optimize and secure these workstations remotely.
