We explain everything clearly before we start. No hidden fees, no confusing bills.
30-minute session
60-minute session (1 hour)
Virus Removal & Security Cleanup: $99 USD — available as a standalone service
Sun City was America's first planned retirement community, founded in 1960 and now home to more than 40,000 active residents with an average age of 72. Most residents manage important things on their computers every day — emails with family, photos of grandchildren, video calls, online banking, and health portals. When something goes wrong, it is genuinely disruptive.
Our technicians connect to your computer through a simple, secure remote connection and fix the problem while you watch — explaining every step in plain English, without jargon or rushing. You never need to leave your home, drive to a store, or wait for a technician appointment. Services we handle for Sun City residents:
IT Cares has been serving US clients remotely since 2020. Flat USD rates, no surprise fees, patience guaranteed.
Key facts about technology needs in America's largest retirement community
Sun City, Sun City West, Sun City Grand & Surprise — plain-English help for all of it
Those alarming pop-ups telling you to "call Microsoft now" are scams. We remove the software causing them, clean your browser, and show you how to recognize and ignore them safely in the future.
Startup that takes 10 minutes, programs that freeze, and pages that load slowly are all fixable. We optimize your system's startup, clear junk files, and restore the speed you remember from when it was new.
Email problems can cut you off from family and important notices. We fix email settings, recover accounts, and explain the difference between legitimate emails and phishing attempts — clearly and patiently.
Video calls with grandchildren are precious. We set up Zoom, FaceTime, or your preferred app so it works reliably — and we walk you through using it step by step until you feel confident.
Photos of grandchildren and important documents should never be lost to a computer crash. We help recover deleted files and set up automatic cloud backup so you are protected going forward.
Arizona seniors are targeted by tech support scams, IRS fraud, and phishing emails. We set up protections, explain the warning signs, and make sure your computer and accounts are secured properly.
No jargon, no rushing, no confusion. Patient step-by-step support — 7 days a week.
Simple steps — we walk you through each one at your own pace
Call us at 1 (888) 711-9428 or book online. Tell us what is wrong and we schedule a convenient time.
We walk you through a simple 2-minute download — AnyDesk. We explain every click in plain English. No technical knowledge needed.
You watch everything we do on your screen. We explain what we are doing and why. You can stop the session at any time by simply moving your mouse.
Your computer is working again. We explain what we did and give you simple tips to stay safe online going forward.
"I was getting those scary pop-ups telling me to call Microsoft and I panicked. IT Cares connected remotely, removed the virus, and explained everything step by step. They were so patient — I never felt stupid. Wonderful service."
"My family is all in Ohio and there is nobody here to help me with my computer. IT Cares set up Zoom for me and showed me how to use it. Now I video call my grandchildren every Sunday. I cannot recommend them highly enough."
"My computer was taking 15 minutes just to start up. IT Cares fixed it in under an hour and now it's faster than it's ever been. They never made me feel rushed or confused. Very grateful for this service."
Patient remote computer help for all of Maricopa County's retirement communities
Whether you are in Sun City, Sun City West, Sun City Grand, Surprise, Peoria, Glendale, or anywhere in northwest Maricopa County — IT Cares connects to your computer remotely and helps you at your pace. No drive in Arizona heat, no confusing tech store environment.
We understand that many Sun City residents manage important parts of their lives through their computers. We treat every session with the patience and respect you deserve — explaining everything clearly and leaving you feeling more confident about your technology, not less.
Serving US clients remotely since 2020 — 7 days a week, patient plain-English support, flat USD rates
We also serve these cities with the same flat $80 / $149 USD pricing and remote-only service.
Answers for Sun City seniors — in plain, everyday language
Patient, friendly technicians available 7 days a week
Patient, plain-English support from the comfort of your Sun City home. No driving in the Arizona heat. Covering Sun City, Sun City West, Sun City Grand, and Surprise. Call us anytime.