No jargon. No rush. No judgment. We help Toronto seniors with computers, tablets, email, video calls, and scam protection — in language you can understand. From $119.99 — call us, we will take care of you.
Call 1 (888) 711-9428 or click "Schedule Service." Tell us in your own words what is happening — we will take it from there.
2
We Connect Safely
We walk you through installing AnyDesk — a safe remote tool. It takes about 2 minutes and you can disconnect any time you want.
3
We Fix and Explain
We fix the problem while talking you through every step. You see exactly what we are doing on your screen — no secrets.
4
You Feel Confident
Before we finish, we explain what happened and show you simple ways to avoid the same problem. We are always here if you need us again.
Protecting Toronto Seniors from Tech Scams
Tech support scams are one of the most common crimes targeting seniors in Canada. You may receive a phone call claiming to be from Microsoft, Apple, or your bank — warning that your computer has a virus and demanding remote access or payment. These calls are always fake.
If you have already given someone remote access to your computer or paid them with gift cards or wire transfer, call us immediately at 1 (888) 711-9428. We will assess the damage, remove any software they installed, change your passwords, and help you report the fraud.
Microsoft and Apple never call you unsolicited
Scary pop-ups claiming your computer is infected are always fake
Gift cards, Bitcoin, and wire transfers are never legitimate payment methods for tech support
If someone is already on your computer — disconnect your internet immediately
Call the Canadian Anti-Fraud Centre: 1-888-495-8501
Senior Tech Support Statistics — Toronto and Canada
1 in 3
Canadian seniors have been targeted by an online scam
Source: CAFC 2023
21%
Toronto residents are aged 65 or older
Source: City of Toronto 2021
78%
Canadian seniors use the internet daily
Source: Statistics Canada
$530M
Lost to fraud in Canada in 2023
Source: CAFC Annual Report
Common Problems Seniors Face With Technology
We handle all of these — patiently and clearly
Scary Pop-Ups or Calls
A message says "Your computer is infected — call Microsoft now." This is a scam. We remove the software behind it and secure your machine.
Very Slow Computer
Takes 15 minutes to start. Freezes when you open email. We clean up your computer so it runs like it did when it was new.
Email Not Working
Cannot send messages, lost your password, or emails going to spam. We fix it and set you up so it works reliably every day.
Cannot Connect for Video Calls
Zoom not opening, camera not working, cannot hear your grandchildren. We set everything up and do a test call with you.
Printer Stopped Working
"Printer offline" or no ink showing — we diagnose and fix printer issues remotely so you can print your documents again.
Forgotten Password
Locked out of your email, bank website, or Windows account. We safely recover access and help you set up a simple password system.
What Toronto Seniors Say About IT Cares
Real Google-verified client reviews — 5.0/5 from 52 reviews
★★★★★
"My experience with Sam from IT Cares was exceptional. I would definitely recommend the service to my friends and colleagues. Well done Sam!! Thank you."
We help seniors in all parts of Toronto and the GTA
North York
Scarborough
Etobicoke
East York
Downtown Toronto
Willowdale
Mississauga
Markham
Richmond Hill
Pickering
Ajax
Brampton
Questions Seniors Ask Most
Yes — that is our top priority. We explain every step in plain language before we do it. You watch everything on your own screen. We never do anything without telling you first, and we always ask if you have questions. You stay in control at all times.
Yes — we use AnyDesk, a professional remote access tool used by businesses worldwide. The connection is encrypted. You can see everything we do and you can disconnect at any moment by simply closing the program. We will never ask for your passwords or banking information.
Do not call the number on the pop-up. Do not click anything in the pop-up. Instead, call us at 1 (888) 711-9428. These pop-ups are always scams designed to scare you into calling a fake number. We will safely remove the software causing the pop-up and make sure your computer is clean.
Call us immediately at 1 (888) 711-9428 — do not feel ashamed, this happens to thousands of people every year. We will remove any software the scammer installed, check if your accounts were compromised, and walk you through reporting the fraud to the Canadian Anti-Fraud Centre (1-888-495-8501).
Absolutely. We set up Zoom, FaceTime, WhatsApp, or whatever app your family uses, and we do a test call with you so you feel confident using it. We also show you how to answer incoming calls and adjust the volume and picture. Staying connected with your loved ones matters.
Need help? Just pick up the phone.
We are here for Toronto seniors — patient, kind, and always on your side.
