Will Microsoft ever permanently delete a locked account?
Microsoft closes inactive accounts after 2 years of no sign-in. Locked accounts due to security alerts are not deleted — they are suspended pending verification.
How long does Microsoft account recovery take?
If identity can be verified from info provided: 1–24 hours. Some cases up to 3 business days.
I don't have access to my old phone number or recovery email. Possible?
Yes — recovery form can work without either, with other identity evidence: previous passwords, billing info, apps linked.
Will recovering my Microsoft account also restore Outlook emails?
Yes. Outlook.com, Hotmail, Live email are all tied to the same Microsoft account. Recovery restores everything.
Personal vs work Microsoft 365 account?
Personal account is yours. Work Microsoft 365 is controlled by your employer's IT admin. We can guide you on what to ask them.
Can Microsoft phone support unlock my account?
Consumer support can help some issues but wait times are long. We fill the form correctly first time.
What if a scammer changed my Microsoft password?
This is a hacked account, not lockout. Microsoft has a specific compromised account path. See also
Email Hacked Recovery.
Locked out because of two-factor?
If you have the Microsoft Authenticator app on another device or backup code, we use those. If both gone, recovery form.
Will you need my password?
No. We help you reset — never need current or new password. You type it yourself.
Help in French?
Oui — bilingual EN/FR. Work with French Microsoft interface easily.
Does Microsoft charge to unlock?
No — Microsoft doesn't charge. Any site claiming a fee is a scam. Our $119.99 CAD is for our time and expertise.
