No hidden fees — no trek down Highway 35 — pay only for what you need.
30-minute session
60-minute session (1 hour)
Virus Removal & Security Cleanup: $99 USD — available as a standalone service
Woodside is Silicon Valley's best-kept secret — a town of 5,000 with a $4 million-plus median home price, no retail strip, no sidewalks, and residents who drive everywhere. It is home base for some of the most prominent technology executives in the country, people whose digital environments are as complex as they are private.
These are not ordinary home computers. They are connected to NAS media servers, smart home automation systems, multi-zone networks, and enterprise VPNs — all managed with the expectation of complete discretion. Our certified technicians connect remotely over encrypted sessions and work within that environment cleanly, professionally, and without needing to step foot on the property. Services covered:
IT Cares has been serving US clients remotely since 2020. Flat USD rates, full discretion, no visible service trace.
Key facts about IT support needs in Silicon Valley's most exclusive community
From Portola Valley to Hillsborough — complex setups handled with full discretion
Synology or QNAP NAS devices that drop off the network, lose share mappings, or fail after updates. We reconnect, reconfigure, and restore your media libraries and backup routines remotely.
High-profile Silicon Valley residents face sophisticated, targeted attacks. We remove ransomware completely, recover accessible files, and implement layered security to prevent reinfection.
Horse properties and large lots with detached structures need carefully configured wireless networks. We optimize access point settings and resolve coverage gaps across your entire property remotely.
Performance degradation on developer machines and executive workstations. We identify the bottleneck — whether bloated startup, memory pressure, or drive health — and restore peak performance.
When smart home automation systems lose network connection or conflict with other devices, we diagnose and restore connectivity remotely — no installer visit required.
Executives working from Woodside estates need enterprise-grade VPN access. We configure split tunneling, connect to corporate networks, and harden the endpoint for maximum security.
No tech van on your private road. Remote sessions, encrypted, discreet. Available 7 days a week.
Stay on your estate — we fix everything through an encrypted remote session
Call 1 (888) 711-9428 or book online. Describe your setup and issue — we will know exactly how to help.
Choose your plan and pay securely via Stripe. Visa, Mastercard, and Apple Pay accepted. Prices in USD.
Download AnyDesk in 2 minutes. We connect with TLS encryption and begin work immediately.
Most sessions complete in one sitting. We provide a written summary and remove all access when done.
"My NAS stopped mounting after a firmware update and my backup routine broke. IT Cares diagnosed and fixed it remotely in about 40 minutes. No one came to the property — exactly what I needed."
"Ransomware encrypted a folder of documents I needed urgently. IT Cares removed it and recovered the files completely. Professional, discreet, and very fast. This is the only tech support I will use."
"Set up my entire home office remotely — VPN, dual monitors working properly, printer, the whole thing. I'd been fighting it for two weeks. IT Cares had it sorted in one session. Fantastic."
Remote service for the most exclusive addresses on the Peninsula
Whether you are in Woodside, Portola Valley, Los Altos Hills, Hillsborough, Atherton, Menlo Park, or anywhere across San Mateo or Santa Clara counties — IT Cares connects to your computer remotely and resolves the issue without anyone visiting your property.
Woodside residents maintain some of the most complex home technology environments in the country. We handle NAS servers, smart home systems, multi-device enterprise networks, and executive-grade security configurations — all remotely, all with the discretion this community expects.
Serving US clients remotely since 2020 — 7 days a week, private sessions, no visible service trace
We also serve these cities with the same flat $80 / $149 USD pricing and remote-only service.
Answers for Silicon Valley estate owners and executives on the Peninsula
Our technicians understand complex Silicon Valley home environments — call us
No tech van on your private road. Connect remotely today — serving Woodside, Portola Valley, Los Altos Hills, Hillsborough. Most issues resolved in under 60 minutes.