When the router dies, everything dies — your phone, your TV, your work laptop. Most people assume they need to call their ISP and wait days. You don't. Our technicians diagnose and fix router and WiFi issues remotely: factory resets, credential mismatches, firmware updates, channel conflicts, DNS errors, and mesh extension problems. All brands, all ISPs.
We configure your router remotely. No ISP technician appointment, no days of waiting.
TP-Link, Netgear, Asus, Linksys, Bell, Rogers, Videotron, Telus, Eero, Google Nest — if it has an admin panel, we fix it.
We pick the right channel, set band-steering, and position your 2.4GHz vs 5GHz correctly.
Setting up a mesh system or adding extenders? Full network config remotely.
Click your situation to see exactly how we handle it.
Router lights on but no connectivity — DNS, PPPoE, or ISP auth issue.
Getting 10 Mbps when you pay for 500? We find the bottleneck.
Bedroom has no signal? We optimize placement and channels.
Can't log in to router admin or forgot network key.
Accidentally reset router or need a clean slate? We set it back up.
Got a new router from your ISP or bought one? End-to-end config.
Adding Eero, Deco, Orbi, or Google nodes — pair and optimize.
New modem from Bell, Rogers, or Telus — bridge with your router.
Simple as a phone call. You stay in control every step of the way.
Tell us your router brand and what's happening. $59 CAD flat upfront.
One link, one code via AnyDesk. We reach router admin through your browser.
Check router logs, ISP credentials, DNS, channel config. Change only what's needed.
Confirm phone, laptop, smart TV reconnect properly before closing session.
Show you the one setting to watch, when to reboot, how to spot early warning signs.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Fix Without a Truck Roll | Yes — remote every time | ISP visit: 3–7 business days |
| Flat Session Price | $59 CAD | $99–$200 USD/hr |
| All Router Brands | Yes | ISP supports own modem only |
| Mesh & Extender Setup | Yes — full config | No — out of scope |
| Wait Time | Under 15 min | 1–7 business days |
| WiFi Optimization | Included free | Extra charge or not offered |
| Bilingual EN / FR | Yes | English only |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
Pricing and service details from public sources, accurate as of 2026.
5.0 average across 30+ verified reviews
“My Bell router was giving no internet after a firmware update. IT Cares connected remotely, rolled back the firmware, and re-entered my PPPoE credentials in about 25 minutes.”
— Brian Kowalski — Mississauga, ON
“I bought a new Eero mesh system and had no idea how to set it up with my Videotron modem. The technician walked me through every step and even optimized the channel.”
— Denise Lafleur — Laval, QC
“WiFi dead zone in my bedroom drove me crazy for two years. One session and they moved my router settings around, changed the channel — dead zone is gone.”
— Robert Simmons, 71 — Victoria, BC
“Nouveau routeur Bell installé mais internet ne fonctionnait pas dans le sous-sol. Le technicien a réglé ça en 20 minutes en français, sans se déplacer.”
— Carole Tremblay — Sherbrooke, QC
