IT Cares vs Staples Tech Services: Which Is Better? (2026)

Name: IT Cares Computer Support
Brand: IT Cares
Price: 59.99 CAD
Availability: InStock
Rating: 5.0 (30 reviews)

Comparison Table: IT Cares vs Staples Tech Services

Based on publicly available pricing and service conditions in Canada as of May 2026.

Criteria	IT Cares	Staples Tech Services
Base price (session)	$59.99 / 30 min	~$79–$200+ per service
Remote support	Yes — all of Canada	Limited — mainly in-store
Home visits	Yes (Greater Montreal)	Available in some cities
Bilingual FR/EN service	100% bilingual guaranteed	Varies by store
Response time	Same day or next day	A few days depending on store
Senior-friendly	Senior-specialized service	General service
Money-back guarantee	Included if unresolved	Varies by intervention type
Hardware/supplies sales	No	Full Staples inventory
Mac and PC support	Both — certified	Both
Local QC presence	Founded Montreal 2014	National Canadian chain
7-day availability	Yes — SOS available	Store business hours
Customer reviews	5.0/5 — 30+ Google reviews	Mixed, varies by location

IT Cares: What Sets It Apart from Staples

IT Cares strengths

Fixed transparent pricing — $59.99, $99.99, or $129.99 SOS
Remote support available anywhere in Canada, no travel needed
Native French-speaking Quebec technicians
Recognized expertise in senior-friendly IT service
Satisfaction guarantee or refund built in
Fast response — often same day
Established in 2014, over 5,000 clients served

IT Cares limitations

No physical drop-off location
Home visits limited to Greater Montreal
No hardware or supply sales

Staples Tech Services: Strengths and Weaknesses

Staples strengths

Stores in most major Canadian cities
Buy hardware, supplies, and get tech help in one visit
In-store printing services available alongside tech support
Familiar, accessible brand presence nationwide

Staples Tech limitations

Tech service often secondary to retail — quality varies by store
Slower turnaround times for repairs
Service quality depends heavily on technician availability
Poor fit for urgent issues or seniors with limited mobility
Remote support less robust than a dedicated tech specialist
No standardized refund guarantee on tech interventions

When to Choose IT Cares vs Staples Tech Services

Choose IT Cares if...

You have an urgent issue and need a same-day or next-day solution
You are in Quebec and need guaranteed bilingual French service
You are a senior or helping an elderly family member
You do not want to travel to a store
Your issue is software-based (virus, slowness, network, setup)
You want a fixed price with a refund guarantee
You prefer a long-term relationship with a trusted technician

Choose Staples Tech if...

You need to buy hardware or supplies at the same time
There is a Staples store nearby and you prefer in-person service
You need professional printing services alongside tech support
Your repair requires a physical part available in-store

Frequently Asked Questions: IT Cares vs Staples Tech

Does Staples actually offer computer repair services in Canada?

Yes. Staples Canada offers technology services through its in-store counters and in some cases dispatches technicians. Services include device setup, virus removal, and data recovery — but availability and pricing vary significantly by location.

Is IT Cares cheaper than Staples Tech Services?

Generally yes. IT Cares charges $59.99 for a 30-minute remote session with no hidden fees. Staples typically charges $79–$200+ for in-store tech services, with home visit pricing higher.

Can Staples fix my computer at home?

Staples offers home visits in some Canadian cities, but coverage is inconsistent. IT Cares offers home visits in Greater Montreal and remote support across all of Canada, with next-day scheduling available in most cases.

Which offers better value — IT Cares or Staples Tech?

For common software issues (viruses, slowness, WiFi problems, software setup), IT Cares offers better value: lower price, faster response, guaranteed bilingual service, and a satisfaction refund policy built in.

Is IT Cares available nationwide like Staples?

For remote support, IT Cares covers all of Canada with no need for a storefront. For in-person visits, coverage focuses on Greater Montreal. Staples has stores in most major Canadian cities — an advantage if you prefer an in-person drop-off.

Does Staples offer French tech support in Quebec?

Staples locations in Quebec serve in French, but the quality of tech support can vary by available staff. IT Cares, founded in Montreal, operates natively in French with Quebec technicians trained since 2014.

Can IT Cares help with printer setup the way Staples does?

Yes. IT Cares can configure and install printers remotely or at home, including resolving network connection issues, driver conflicts, and compatibility problems. Printer setup is included in a standard session.