Facebook account hacking is one of the most common digital crimes targeting Canadians over 50. Hackers get in through phishing links, reused passwords, or third-party app leaks. The good news: Meta has a recovery path — but it is confusing and slow. We know every shortcut, every verification bypass, and exactly what to do when you're locked out completely.
The sooner you start, the less damage the hacker can do. We begin your recovery immediately, not in 3–5 business days.
Password changed, email hijacked, phone number swapped — we've recovered accounts in all of these scenarios.
Getting back in is only half the job. We lock down your account with 2FA, app review, and trusted-device settings.
We show you exactly how the hacker got in and close every door — connected apps, weak passwords, session tokens.
Click the one that matches your situation.
Your credentials stopped working — password rejected, account suspended.
You got an email saying your password was changed — but you didn't do it.
Your timeline has spam, scam links, or offensive posts that aren't yours.
People are texting you asking why you sent them a weird link or asked for money.
Facebook Pay or a card you don't recognize shows up in your account settings.
Your 2FA was turned off by the hacker — now your account is wide open.
Meta locked the account due to suspicious activity — now you can't prove it's yours.
Your email was also hacked, cutting off the Facebook recovery path entirely.
Simple as a phone call. You stay in control every step of the way.
Every hour gives the hacker more time to lock you out permanently, message your friends, or add payment methods.
Open facebook.com/hacked in your browser. Take screenshots of every step — they matter later.
Facebook will ask you to verify your identity with a photo ID or trusted contacts. We stay on the phone with you and tell you exactly what to submit.
If Meta's portal gives you errors, call 1 (888) 711-9428. We escalate through the right channels.
Once you're back in: change password, enable 2FA, revoke suspicious sessions, remove unknown apps, update recovery email/phone.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Recovery Method | Human-guided, step-by-step | Automated portal only — no human help |
| Works If Email Also Hacked | Yes — alternate verification paths | Often fails — no fallback |
| Security Hardening After Recovery | Full 2FA + session + app audit | You're on your own |
| Photos / Memories Protected | We work to preserve all content | No guarantee |
| Response Time | Same day, usually within 15 min | Days to weeks via Meta support |
| Bilingual EN / FR | Yes | English only |
| Canadian Business Since 2014 | Yes — registered in Quebec | US corporation |
| Refund If We Can't Help | Full refund, no questions | No refund policy |
Pricing and service details from public sources, accurate as of 2026.
5.0 average across 30+ verified reviews
“I had 8 years of photos and messages on that account. The hacker changed my email and password within minutes. IT Cares walked me through Facebook's identity verification step by step and got me back in the same afternoon. I cried when I saw my photos were all still there.”
— Karen Atkins, 67 — Victoria, BC
“I tried everything for 3 days on my own — Meta's portal just kept looping me back to the same error screen. IT Cares took over, knew exactly which option to choose, and within an hour I was back in.”
— Robert Chapleau, 72 — Ottawa, ON
“The hacker was sending scam messages to all my friends. I was so embarrassed. IT Cares helped me not only get back in but also remove the scam messages. They even helped me in French.”
— Diane Moreau, 64 — Laval, QC
“My daughter booked IT Cares after I panicked. She called from Toronto, I was in Calgary. The technician connected remotely and walked through the whole recovery with me. Worth every cent.”
— Jim Sanderson, 59 — Calgary, AB
