How did the hacker get into my Facebook account?
Most often through phishing — a fake email or text that looked like it was from Facebook. Other causes: reused passwords, insecure third-party apps, public Wi-Fi session hijacking.
Will I lose my photos and memories if the account is hacked?
Usually no — Facebook does not delete account content. The goal of recovery is to get you back in before the hacker manually deletes anything.
How much does the recovery service cost?
Facebook account recovery is covered under our standard $119.99 CAD flat session. Extended cases (email also compromised, identity documents, business escalation) quoted upfront.
Facebook support is unresponsive. Can you really help when Meta won't?
Yes — this is exactly why people call us. We know every legitimate escalation path, which documentation to submit, and how to frame the identity verification to pass automated review faster.
How long does Facebook account recovery take?
Simple cases: 15–60 minutes. Cases where email was also compromised: 1–3 hours, sometimes requiring Meta's 24–48 hour review period for ID verification.
What if the hacker changed my email and phone number too?
Facebook has an identity verification path using a government-issued photo ID that bypasses email and phone. We walk you through submitting it correctly.
Is two-factor authentication really worth the hassle?
Absolutely yes. With 2FA, a hacker would need your phone in their hands to log in, even with your password. We set it up in about 5 minutes after recovery.
Can my adult son or daughter book this for me?
Yes — about 35% of our clients are booked by adult children. The adult child calls, explains the situation, we coordinate, then work directly with the parent's computer.
What happens to my Facebook Marketplace listings and Facebook Pay?
We check and remove any unauthorized payment methods, disable active sessions, and review Marketplace activity made in your name.
Can I prevent this from happening again?
Yes — strong unique password, 2FA, review of all connected apps, trusted-device settings, login activity check. We also show you how to spot phishing.
What if my recovery attempt gets my account permanently disabled?
If Facebook flags too many incorrect attempts, there is a risk of permanent closure. This is why we recommend calling us before trying too many things on your own.
Do you help with Instagram or other Meta accounts too?
Yes — Instagram recovery follows a similar process. We handle Instagram, Facebook, and Messenger accounts.
