Most people assume their iPhone is backing up automatically. It isn't — because iCloud is only 5GB free, and most iPhones fill that up in months. The backup silently fails and life goes on until you lose everything in an update or a dropped phone. We set up a real backup that works.
You don't configure a single setting. We connect remotely and run the full backup while you watch.
We support both iCloud backup and iTunes/Finder backup to your PC or Mac.
Apple pushes an update and you panic. We back up first, then update — in the right order.
Lost data already? We can restore from your most recent backup.
Click the one that matches.
5GB fills up fast. We upgrade your plan or move photos to free up space.
Red warning saying 'Backup Failed'? We diagnose the exact cause.
Last backup 6 months ago? We do a full backup right now.
Update gone wrong and photos missing? We check all backup copies.
New phone, factory reset, or data loss? We restore your backup.
Upgrading? We back up the old phone and restore everything to the new one.
iTunes encrypted backup and forgot the password? We know the recovery options.
Want to save WhatsApp chats and iMessage history? We back those up separately.
Simple as a phone call. You stay in control every step of the way.
Tell us when your last backup was and whether you use iCloud or iTunes. $59 CAD flat.
One safe link, one click. AnyDesk opens with bank-level encryption.
Clearing iCloud space, fixing an iTunes error, running a full local backup — handled live while you watch.
We verify the backup completed, show you the backup date and size, walk you through how to check it yourself.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Flat Session Price | $59 CAD | $99–$249 USD / hr |
| Wait Time | Under 15 min | 1–5 business days |
| Drive to a Store | Never | Often required |
| iCloud & Local Backup | Both supported | Usually just one |
| Canadian-Based | Yes — since 2014 | US headquarters |
| Bilingual EN / FR | Yes | English only |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
| Open 7 Days, 9am–9pm ET | Yes | Limited hours |
Pricing and service details from public sources, accurate as of 2026.
5.0 average across 30+ verified reviews
“I had no idea my backup had stopped working two years ago. The technician set everything up properly in 40 minutes. I sleep better now knowing my photos are safe.”
— Suzanne L., 69 — Quebec City, QC
“My iPhone update wiped my contacts. IT Cares found a partial iCloud backup from three months ago and restored most of them.”
— Gerald M., 72 — Saskatoon, SK
“My daughter set this up for me. They backed up my old iPhone and transferred everything to my new iPhone 15. Every photo, every contact.”
— Patricia W. — Burlington, ON
“I'd been ignoring the 'iCloud Full' warning for a year. They cleared it up, upgraded my storage plan, and ran a proper backup all in one session.”
— Robert K., 66 — Fredericton, NB
