Apple and Windows don't always play nicely together. HEIC files won't open. iTunes asks for a passcode. iCloud says it's full. The iPhone just won't show up as a drive. We've fixed this thousands of times — and we can fix it for you today without you leaving your chair.
You don't touch a setting. We connect remotely, walk through the cable or wireless transfer step by step.
Windows 10, Windows 11, macOS — we know every version.
We never delete photos from your phone unless you say so. Original quality, original dates — nothing gets lost.
We can sort your photos into tidy dated folders so you can find them later.
Click the one that sounds most like your situation.
Plugged in but nothing happens? We fix the Apple driver and trust settings.
Windows Photos or Mac Photos says no. We find the exact block.
Modern iPhones shoot HEIC. We convert or install the free Windows codec.
Photos stuck in iCloud and won't download? We pull them to your local drive.
iPhone says 'Storage Almost Full'? We transfer first, then safely clear phone.
Need photos on a USB drive? We move them there and verify nothing is missing.
Set up a simple shared folder or walk you through easy sharing.
About to update iOS? Smart thinking — we back everything up first.
Simple as a phone call. You stay in control every step of the way.
Tell us what iPhone and computer you have. $59 CAD flat. Most calls start within 15 minutes.
You click one safe link. AnyDesk opens — encrypted like your bank. You see everything we do.
USB, Wi-Fi, or iCloud download — we pick the fastest method and handle every step including the 'Trust This Computer' prompt.
We verify every photo landed safely, rename folders by date if you like, and show you how to find them.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Flat Session Price | $59 CAD | $99–$249 USD / hr |
| Wait Time | Under 15 min | 1–5 business days |
| Drive to a Store | Never | Often required |
| Handles HEIC Conversion | Yes — included | Extra charge or ignored |
| Canadian-Based | Yes — since 2014 | US headquarters |
| Bilingual EN / FR | Yes | English only |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
| Open 7 Days, 9am–9pm ET | Yes | Limited hours |
Pricing and service details from public sources, accurate as of 2026.
5.0 average across 30+ verified reviews
“I had 4,000 photos stuck on my iPhone for two years. The technician moved every single one to my laptop in less than an hour and organized them by year. I cried. Truly wonderful service.”
— Lorraine B., 71 — Victoria, BC
“My grandson kept telling me to use iCloud but I didn't understand it. IT Cares just used the cable the normal way and it worked perfectly. No cloud needed.”
— Roger T., 67 — Hamilton, ON
“I was about to update my iPhone to iOS 17 and realized I had never backed up my photos. They transferred everything to my computer in 45 minutes before the update.”
— Diane M. — Kelowna, BC
“Our daughter booked this for us. The technician was so patient and even showed us how to do it ourselves next time.”
— Paul & Helen F., 74 — Moncton, NB
