From a brand-new Office 365 mailbox to "my email just stopped working", we set it up, fix it and make it sync across every device. Pick your platform below or jump to the problem.
Setup, profiles, PST/OST repair, rules, signatures, slow Outlook fixes.
Mailbox setup, migration, MFA, shared mailboxes, sync across devices.
IMAP setup in Outlook, app passwords, filters, migration to or from Gmail.
Re-link accounts, fix login loops, recover access, set up on all devices.
Each tile links to a guide or service that helps.
Stuck in outbox, SMTP errors, bounce-backs.
New mail not arriving, sync stuck.
Outlook keeps asking for your password.
New mailbox, migration, MFA, aliases.
Folders empty, items disappeared.
Different mail on phone vs computer.
Corrupt data file, Outlook won't open.
Account sending spam, suspicious access.
Set up signatures, auto-reply, filters.
Set up iPhone, iPad or Android mail.
name@yourbusiness.com setup & DNS.
Move all your email to a new device.
Simple as a phone call. You stay in control every step of the way.
New setup, not sending or receiving, password loop, missing mail — we confirm exactly what's wrong.
One-time code, AnyDesk session — same level of encryption as Canadian banks.
We send a test email both ways and sync your devices before we finish. Average session 30 minutes.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime. We never store your password.
When email breaks, it feels like the world stops — invoices don't go out, the family can't reach you, and that one important message simply won't arrive. The good news is that the vast majority of Outlook and email problems come down to a small handful of causes, and almost all of them can be solved remotely in a single short session. We've fixed thousands of mailboxes since 2014, so we usually know within minutes which of the usual suspects is to blame.
This is the most common call we get. Behind the scenes, the cause is nearly always one of a few things: a password that expired or was recently changed, server settings (IMAP, POP or SMTP) that drifted out of sync after an update, a single oversized message jamming the outbox, a mailbox that's hit its storage limit, or a security change at the provider that quietly requires you to sign in again. We read the actual error live on your screen, correct the real cause rather than guessing, and confirm a test email travels both directions before we call it done. Many of these same issues overlap with general Windows support, so if Outlook is misbehaving alongside other apps, we tackle both at once.
Setting up email correctly the first time saves a lot of future headaches. We configure any account — Office 365, Outlook.com, Gmail, Yahoo, iCloud or a custom business domain — with the right server settings, folders, signatures and synchronization, on your Windows PC, your Mac, your phone and your tablet so everything stays in step. Moving to a new provider or a new computer? We migrate your mail, contacts and calendar so nothing is left behind. For businesses building out the full platform, our dedicated Microsoft 365 service handles tenant setup, MFA, shared mailboxes and more, and our managed IT services keep it all running long-term.
One of the most frustrating situations is when mail works on your phone but not your laptop, or new messages show up in one place and never reach another. That's almost always a sync, account-type or duplicate-profile issue rather than anything truly lost. We line up your accounts so the same mail, contacts and calendar appear consistently everywhere. And if you've moved to a new machine, we can pair the setup with our remote help service to transfer everything cleanly. Whatever your platform, you can always reach us through the contact page or call 1 (888) 711-9428.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Flat Session Price | $59.99 CAD | $99.99–$249 USD / hr |
| Wait Time | Under 15 min | 1–5 business days |
| Drive to a Store | Never | Often required |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
| Canadian-Based | Yes — since 2014 | US headquarters |
| Bilingual EN / FR | Yes | English only |
| Talk to Real Human | Always | Script reader |
| Open 7 Days, 9am–9pm ET | Yes | Limited hours |
Pricing and service details from public sources, accurate as of 2026.
