No Hawaii surcharge. No inter-island fee. The same price on Maui as on Oahu.
30-minute session
60-minute session
Best Buy operates a single location in Honolulu, on Oahu. That is the only Geek Squad presence in the entire state of Hawaii. If you live on Maui, Kauai, the Big Island, Lanai, or Molokai, you have essentially no access to major chain tech support without a flight or expensive inter-island shipping.
Shipping a computer from a neighbor island to the mainland runs $50–100 or more, and you can expect to wait 2–4 weeks. IT Cares connects to your computer directly over the internet, from any island, the same day. No flights, no shipping, no weeks of waiting.
Hawaii's environment also poses specific hardware risks. High humidity, coastal salt air, and volcanic smog (vog) from the Big Island can affect computer hardware over time. For software issues — the vast majority of computer problems — remote repair is fully effective regardless of your island. We serve:
Honolulu, Kailua, Kaneohe, Pearl City, Waipahu, Mililani
Kahului, Kihei, Lahaina, Wailea, Makawao, Paia, Hana
Lihue, Koloa, Poipu, Kapaa, Princeville, Hanalei
Hilo, Kona, Waimea, Pahoa, Volcano, Captain Cook
Lanai City — full remote coverage island-wide
Kaunakakai — full remote coverage island-wide
Maui, Kauai, Big Island, Oahu — wherever you are in Hawaii, we connect remotely
We diagnose software symptoms of environmental damage, run hardware health diagnostics remotely, and help you identify whether the issue is software (fixable now) or hardware (needs local or shipping service).
Full disinfection, ransomware removal, security hardening, and antivirus setup — resolved in a single session without shipping your computer anywhere.
Startup optimization, disk cleanup, driver updates, and bloatware removal. Most computers run noticeably faster after one session.
Many Hawaii residents work remotely for mainland companies. We configure VPN, corporate email, Teams, and Zoom so your workday runs without interruption regardless of which island you are on.
Lost photos, deleted files, data gone after a Windows update — we run remote recovery tools to retrieve what is still recoverable before it is permanently overwritten.
We analyze crash logs remotely, identify the root cause — driver conflict, hardware issue, corrupted system files — and fix what is addressable without physical access.
No inter-island flight, no shipping to the mainland. Remote repair from any Hawaiian island — same day.
Call (888) 711-9428 or book online. Tell us what is happening — no tech terms required. We note your island and time zone.
Download AnyDesk (free). We walk you through it. Takes 2 minutes with any internet connection.
We see your screen, diagnose the issue, and fix it while you watch — from Maui, Kauai, Big Island, or anywhere in the Hawaiian chain.
Problem resolved. No inter-island flight, no mainland shipping, no waiting. Done from your island home today.
"Live on Maui. There is literally no Geek Squad here. My laptop got a virus and I was looking at shipping it to the mainland. IT Cares fixed it remotely in 45 minutes for $99. No shipping, no waiting. Absolute game changer for island life."
"Work remotely from Kauai for a San Francisco company. My VPN broke and I couldn't get into the company system. IT Cares fixed the configuration in 20 minutes. They saved my workday — there is nowhere on Kauai I could have gone for that kind of help."
"Big Island resident. Ran a business computer health check with IT Cares and they found two security issues I didn't know about. Fixed everything remotely. The alternative would have been shipping it to Honolulu. These guys are exactly what we need out here."
No inter-island flight. No mainland shipping. Remote repair — same day, from Maui to Molokai.