Most of our clients are not tech savvy. They are smart people who just want someone trustworthy to take care of the computer side. That is what we do.
We have heard every question. None of them are dumb.
Technical terms only when they're useful — and always explained.
You see your screen live. Stop anytime.
We never act without telling you what we're about to do.
Click any of these to see how we'd handle it.
Speed up Windows or Mac in 30 min.
Remove popups, ransomware, scams.
Offline, won't print, won't connect.
Outlook, Gmail, Hotmail issues.
Windows login, Microsoft account.
No internet, slow connection.
Boot loop, black screen, blue screen.
macOS issues, spinning beachball.
Simple as a phone call. You stay in control every step of the way.
Skip the chatbots — pick up the phone. You speak with a real technician in 60 seconds.
We text or email you one link. You click it. A small safe app called AnyDesk opens — think of it as a video call for your laptop.
You see every move on your screen. You can stop it any time. Most laptop issues fixed in 30–60 minutes.
AnyDesk uses 256-bit TLS encryption — same as Canadian banks. You see every action. Disconnect anytime.
| Feature | IT Cares | Geek Squad / HelloTech |
|---|---|---|
| Flat Session Price | $59 CAD | $99–$249 USD / hr |
| Wait Time | Under 15 min | 1–5 business days |
| Drive to a Store | Never | Often required |
| Refund If Can't Fix | Yes — full refund | Rarely, fine print |
| Canadian-Based | Yes — since 2014 | US headquarters |
| Bilingual EN / FR | Yes | English only |
| Talk to Real Human | Always | Script reader |
| Open 7 Days, 9am–9pm ET | Yes | Limited hours |
Pricing and service details from public sources, accurate as of 2026.
Any brand, any model, any age. If it turns on (and even if it doesn't), we work with it.
5.0 average across 30+ verified reviews
“My laptop was completely frozen and they had it running perfectly within 45 minutes. Very professional and affordable.”
— Patricia O'Brien, 68 — Halifax
“Best IT support I've ever used. Removed a nasty ransomware infection and recovered all my files. Fast, knowledgeable, fair price.”
— David Chen — Toronto
“I am not good with computers and they were so patient. They explained every step like I was a friend, not a customer. Fixed printer and email in one call.”
— Margaret Thompson, 74 — Calgary
“My computer wouldn't start and I panicked. IT Cares connected remotely and diagnosed a driver issue in minutes. Outstanding service!”
— Sandra Williams — Ottawa
